Optimalprint

Hi Viktor, Thanks for providing us with your feedback about your experience. We’re truly sorry to hear that the colors on your printed t-shirt did not match your original photo and that this has affected your experience with us. Your description of the color shift on the cat image is very helpful, and we understand how disappointing this must have been, especially after purchasing a membership. We want to make things right, so we’ve reached out to you via email to look into what happened and find a suitable resolution. Thank you for sharing your feedback, which helps us improve our print quality process. Kind regards, Edenbeth from Optimalprint

Hi Peter, Thank you for sharing your feedback about the white strip along the top of your canvas. We completely understand how disappointing it must feel when the final product doesn’t match your expectations. Since you mentioned specific details of how the canvas was stretched, we want to make this right for you as soon as possible. We’ve reached out to you via email to look into this further and find the best solution. Moreover, we have contacted you by e-mail to resolve the problem directly with you. Kind regards, Edenbeth from Optimalprint

Hi Rebecca, Thanks for providing us with your feedback about your experience. We’re really sorry to hear that the colour of your print didn’t match your upload and that it made the final product look less than what you expected. We know how important accurate colours are for your design, and we want to make this right for you. We’ve reached out to you via email to look into this in detail and find a solution you’ll be happy with. We truly appreciate your feedback as it helps us improve the printing consistency across our partners. Kind regards, Edenbeth from Optimalprint

Hi Irma, Thanks for providing us with your feedback about your experience. We’re very sorry to hear that both of your 36x24 posters arrived with visible creases and that it’s been difficult to get assistance through our online chat. That certainly shouldn’t have happened, and we understand how frustrating this must be after two damaged deliveries. To help us look into what went wrong and get this resolved for you, could you please update your Trustpilot review with your Order ID? Once we have that information, we’ll investigate right away and make sure you receive a properly printed and packaged poster. Kind regards, Edenbeth from Optimalprint

Hello Narelle, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and understand how frustrating this situation must have been. Receiving only part of your order is disappointing enough, and we sincerely apologize for the additional difficulties you encountered when trying to contact us and provide the requested information. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint