Optimalprint

[Optimalprint] Regarding your Trustpilot review - order #35038965 Hi Gabriela, Thank you very much for taking the time to share your feedback with us. I would like to sincerely apologize for the experience you've had with your order and our service. I completely understand how concerning this situation must be, especially after experiencing a delayed delivery, receiving a damaged photo frame, and still not receiving the remaining part of your order. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Stve, Thank you for sharing your feedback with us. We are sincerely sorry to hear about your experience. We understand how frustrating it must have been to receive a print that was positioned off-center, requiring you to trim the edge and make adjustments when mounting it in a frame. Even though the print quality itself met your expectations, the final product should have arrived properly aligned and ready to use. We also understand your frustration with our feedback and support process. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello Lauren, Thank you for sharing your feedback with us. We are truly sorry to hear that the cards did not meet your expectations. We understand how disappointing it must have been to receive thank-you cards with colors that appeared less vibrant than expected and card stock that felt lower in quality than you had hoped. We also sincerely apologize for the missing envelopes. Receiving only 17 envelopes when you should have received 30 is certainly frustrating and inconvenient, especially when you were relying on the complete set. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hi Ciaran, Thank you very much for taking the time to share your feedback with us. I'm sorry to hear that the T-shirt you received contains sample text printed on the front, making the item unusable. I completely understand how concerning this must be. Your feedback is extremely valuable, and I’m very sorry for the experience you had. Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible. Thank you for bringing this to our attention, and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi Dwayne, Thank you very much for taking the time to share your feedback with us. I would like to sincerely apologize for the concern this situation has caused. I understand your concerns regarding the origin of your order and appreciate you taking the time to share your feedback with us. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi Michaela, Thank you very much for taking the time to share your feedback with us. I sincerely apologize for the concern this situation has caused you, and I completely understand your concern regarding the order cancellation. Your feedback is extremely valuable, and I’m very sorry for the experience you had. Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible. Thank you for bringing this to our attention, and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint