I don’t seem to be getting anywhere with this company. I thought that I was working with an Australian shoe company, but that was not the case … It took 25 days for my shoes to arrive - When I asked them, they kept sending me a tracking link that didn’t work. When they arrived, I discovered they don’t fit properly and the material is not appropriate. I asked for a refund They wanted pictures of the mailing labels the products before they gave me an address to return to I did that and then they said I should give them to someone in my family and they would offer me a 10% discount … huh? I had to tell them I’m going to PayPal to protest. I don’t know if it will work or not but these were $60 shoes. Something is wrong with this picture on many levels.
I ordered 2 pairs of shoes from orthoture, received notice that they were delivered, did not see them in our front step, asked neighbors etc, no one saw them.. contacted company, was told not their problem, contact my post office. Rude. Customer service rep. Don't order from them.
Customer service is prompt in replying BUT returns are impossible and must be sent back to china. Do not recall seeing this when placing an order.
Shipped to me from Rancho Cucamonga, CA but must be returned to China???????
what a SCAM
The shoes sent were the wrong size. I ordered a US 8 and they sent a Euro 40 or a US 9. The shoes were crudely made and flimsy besides being the wrong size. It took 3 tries to get a response from Customer Service. They asked for photos of the shoes but they refused to admit that they had sent the wrong size. The offered a 10% credit and suggested I could give the shoes to someone that the shoes fit. I contacted my credit company and they removed the charge from my account. I got no satisfaction from the company. Buyer Beware
Walking with socks feels even better than walking with their shoes
just fabric that you can walk on with, no design for comfort and support at all. 100% fake advertisement. Sent refund and return request via email and never got reply. DO NOT buy their product.
Shoes were wrong size and quality was terrible. Ask for return instructions and never got a reply. Do not buy from this company. Overpriced ...not as advertised...poor quality...no returns. This is a sham.
TOTAL SCAM…. DO NOT DO BUSINESS with them. Ordered pair of shoes…. Never received. Refused to issue refund. Wanted to send another pair of shoes and they would pay shipping. Total FRAUD!!!!!!!
I ordered 2 pairs of shoes from orthoture, totaling over $90. One pair fits nicely. The other pair digs into my ankle. I notified them within 24 hours of receiving the shoes to say I wanted th return one pair. Their reply: send photos of the package itself, as well as the contents. I did this. Today I got their reply: they're sorry I do not like the shoes n suggested I could give them away as a gift. They offered me a 10% refund!
The shoes I ordered were not the size I needed or quality I wanted
The shoes I ordered were not the quality I hoped for and they did not fit. When I asked to return them I was told to send a picture of the shoes and plastic package they were sent. Company offered to refund only 10% of the total price, indicating that 90% of the cost was due to shipping. I said that was not acceptable, waiting to hear back.
Warning ⚠️ do not do business with this company!!!
They falsely advertise their merchandise and do not refund you after they are proved to do that. I ordered what they advertised as “Italian Handmade SUEDE shoes” which are leather shoes, but what I received were 100% synthetic material made in China. I asked for a full refund and they refused. In all of my communication with them they didn’t refute what I stated about what I received compare to what they advertised. I’m trying to stop the transaction through my Visa card 🤞.
My credit card has approved the refund 👍😀
I ordered my brother in law a size 9…a very dissatisfied custumer
I ordered my brother in law a size 9 medium. They sent a size 43, which is equivalent to a size 10.
I double checked my order and the conversion table. They denied my claim and said they sent the size i requested. DON’T BUY FROM THIS COMPANY!!!!!! You will be dealing with a company that will not admit they are wrong.
TOTAL SCAM! They sent wrong size for two pairs of…
They sent wrong size for two pairs of shoes. I contacted them and got the run around. They told me they sent the correct sizes & asked for pictures & receipt.- I sent them -which clearly showed they sent wrong sizes. They offered a 10% refund and told me to give the shoes to a friend or family member. To look at their website it looks legit. I didn’t know when ordering that the shoes would be coming from china or I never would have ordered them. Looks like I’m out $76. Don’t buy anything from this company they are totally unethical. The 100% guarantee means nothing.
Terrible company. I should have read the reviews BEFORE I ordered from them. I very specifically ordered a men’s size 7 and they decided they’d rather send me a women’s size 7, which of course, did not fit. I asked them to send me a return label and they said they don’t do that. I would have to mail the shoes back to China on my dime in order to get my money back. I went around and around with this scamming company for weeks until my bank finally settled the dispute against them. Be smart and never order anything from them. And… READ the reviews.
Shoes are complete plastic. Nothing is slip resistance. Just like other reviews, they stated only a 10 percent refund and for me to give the shoes to someone that they will fit. My dog will mot even play with the plastic shoes. Complete scam from china pirates.
I bought these exact same shoes on Temu direct from China for around six dollars. If you get the right size they do fit well. They are not orthopedic shoes as advertised by Orthoture. I have wide feet so they do fit good at the toe. Temu will frequently refund your money without even having to send stuff back.
A total scam I ordered two pairs of shoes on the 18th of December. Of course I have not received them and from what I've read on other reviews the shoes are garbage. So no loss other than my money.
I placed my order on the 18th of December and didn't get a confirmation number until three days later. When I saw it was from China I knew I had been scammed. Orthoture is not a legitimate company as I have seen various other sites with the same type of shoes, deep discounts only the company name is different.
I don't understand why these sites are still up to scam others. The positive reviews on this site are fake.
Orthoture is collecting money and personal information. BEWARE protect yourself steer clear of Orthoture!!!
Exactly like other reviewers state - if I had known from their website and looked for reviews before I purchased anything, I would never have wasted my money. I have severe bunions and was hoping to find shoes with soft leather to help. They sent wrong sizes and return to China (not on their website) was ridiculous. Hoping my credit card company can help, but it sounds doubtful from others’ experience. Slick and unethical operator.
Unethical business practices, non disclosure of shipping time, returns to China,
I purchased what was supposed to be a size 9 shoe. The shoe was delivered without the size noted and took almost 3 weeks to arrive. The shoe was actually size 9.5!
They offered a ridiculous 10% refund and told me that I should give the item as a gift and provided a return address that was in China. I was expected to return the item at MY COST! Absolutely unethical.
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