Orthoture（orthoture.com）在 OK.one 的综合评分为 1.1 分（满分 5 分），基于本站收录的 208 条用户评价，属于购物与时尚分类，口碑较差。96% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 2 条。数据最后更新于 2026-10-25。
The shoes were not comfortable. I tried to return them, but would need to pay shipping back to China. They also required pictures of the shoes AND the bag they were delivered in. I was offered a 15% refund. I will end up donating these to charity. They had very little support for an 'orthotic'. Horrible return policy
This company is terrible. I would give zero stars, if it was possible. First, the product took forever to arrive (came from China) and was in a plastic bag (not a shoe box). The shoes are cheap material and uncomfortable. When I requested a return and full refund the company never replied to my emails. There is no 800 number to contact them directly, which also makes me question the authenticity and reliability of Orthoture. After numerous email attempts, they finally replied saying they needed photos and a reason for the return. After providing the photos, they say it is normal for the shoes to bend and change shape. No return address or postage was provided. I have given up, thrown them in the trash, and contacted my credit card company for a full return. Buyer BEWARE! Stay far, far away. I thought I would be able to get a comfortable, inexpensive shoe but I was mistaken.
Read previous reviews. They pretty much cover it all. Total Scam artist with little or no customer service. Do not recommend under any circumstances. So frustrated that we are just walking away from the 50 bucks and chalking it up to buying directly from a Chinese company with no North American customer service. We couldn't even get our credit card company to intervene successfully. We will be donating the shoes to someone they might fit and don't mind the smell.
This company sucks. The shoes you get are cheap crap. I sure it didn't cost more than a couple of dollars to make. They are no way worth the $40 they charged me. They are absolutely NOT RECOMENDED BY ORTHOPEDICS. When I told them I wanted a refund they refused. They told me I could try to return them to China at my expense and if they received them I would get back 20% because it cost them money. I fought with them for a month. They finally refunded me 10%. What the hell is that going to do?
Company sucks and quality is the worse and size is wrong. Can't even give them away even as a White elephant gift. Avoid this company and will also complain to the weather channel for allowing such a sham company to advertise on their site!!
this order was a long saga of interactions with "Oliver", beginning 11/14/24 order. shoes arrived and were terrible. requested return information. response on 12/5 with offer for a small % refund! furious i again requested return info and full refund (this after having forwarded requested photos of package and shoes!). communications with Oliver 12/6;12/8; 12/9; 12/14 when finally receiving an address in Shenzhen China which i would have to pay for return. so on 12/27, i settled for 20% refund. i will be surprised if this is ever given.
I wouldn’t even give this company one star. Everything about it is wrong. The picture of the shoe has been doctored;it looks nothing like the picture.The advertisement states the shoe was made in Italy but it comes from China and they send you the wrong size.Caveat emptor.This is not a company,this is a scam.Forget about getting your money back it’s not going to happen.
If there was a rating for zero stars I would select that. Misled and duped by the advertising and “shipped immediately” promise, never knowing it was being shipped from China! Ordered in November and still no package. Based on other reviews it shouldn’t matter bc the shoes sound like they are worthless but these were to be given to an older gentleman in need of a new pair of shoes for Christmas. And now he won’t have them. Shame on you Orthoture.
When I tried to return the shoes I got the run around. In the end my only option was to pay twice the price of the shoes to return them to China. My bad for ordering a shoe from a company I wasn’t familiar with. I feel their website is filled with misleading info. Do not fall for this scam!!
SCAM! Do not buy! They are selling poor-grade shoes that they even do not have on hand! I have been waiting for nearly a month and have no signs of the shoes. I have written the company a number of times, and all I get is a cut-and-pasted nonrevelent reply. I will be asking my charge card company not to pay this company!
These shoes were not as advertised. There w as absolutely no arch support whatsoever. I'm embarrassed that I didn't look up reviews of this company before purchasing them.
The quality of the shoes is terrible - very flimsy and no support. Supposedly they guarantee satisfaction but I would have to pay a fortune to ship back to China or accept a 15% discount. I would never order from them again.
Giving one star because 0 stars is not an option, DON’T BUY FROM THIS COMPANY!!! The shoes are garbage and customer service is terrible. I ordered the “orthopedic” platform loafers in blue and a pair of running shoes. One pair is too big, the other too small even though they are both size 7. They came without boxes, all bundled together and the loafers arrived deformed. They have no back support whatsoever. I initiated a return but got a message that they have to be shipped back to China at my expense and was offered a 15% discount to keep them! Spare yourself the trouble and buy shoes elsewhere, this company is a total scam!!! BEWARE!!!
I did finally after a month and several complaints receive the 2 pairs of shoes. I wouldn't say they were "orthopedic", but they were comfortable enough once I put my own insole in them. A routing number was issued 3 days after purchase -but never used. Was told shipped 11-19 but not actually shipped until 2nd week in December.
Ordered a pair of shoes, they were a little bit small requested an exchange, shoes in original package, not worn etc. company would not exchange the shoes, they suggested gifting them 🙄 service was terrible. DO NOT BUY FROM THESE PEOPLE.
Never received my product. Scam be careful
The shoes did fit. I didn't read reviews until I had already purchased them and I was worried. But they fit. However, there is no soft footbed. The sole doesn't flex very much. After a day of wearing the shoe began rubbing a sore on my pinkie toe. I can wear them, just not all day. Definitely NOT orthopedically designed for troubled feet.
Do NOT do business with this company. Products are cheaply made, are not sized properly, took a month to arrive, and when I sought a refund, after a multi step process, was told to "give the item to a friend" and would only provide a 10% refund. Total garbage. There are better options!
I'll join the litany of other complains regarding returns. My mother ordered 2 pair of the exact same shoe but different colors. The package arrived with the 2 pair but one pair was a completely different style/model than the first and the incorrect size. My mother kept one pair and I tried to return the other for a refund and included pictures of the two different set of shoes. I originally emailed Orthoture but it looks like they opened a "ticket" or something with the factory/shipping provider. As stated with all the other complaints below I got the run around (great gift for a family member!, I was told or we can provide 20% refund on the shoes but no more). Finally was told that I could return the shoes but at my expense. I emailed Orthoture again to let them know what a joke the process was and included my email chain with the "helpful" representative on the other end. Of course I never heard from them again. STAY AWAY!
There are no stars less than 1 or i would award it. The ads are incredible. The photo looked appealing. I ordered a green boot with a beige soul. The price seemed reasonable. I received a pair of shoes that had no support and had the thinnest soles possible without renaming them socks. On top of that.. the smell of the product seemed toxic. Then customer support would not honor a full refund. They offered 11 dollars on a 70 dollar pair of shoes if i kept them. They are useless and offensive. The cost to return them to China would be well over what i paid. What a scam. This company will probably change their name to stay in business… buyer beware. Avoid orthoture at any cost.
共 208 条符合条件的评价
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