This was my second Laser Machine. I asked a friend of
mine what brand of Laser he had and it was an ORTUR.
I looked on the ORTUR web site and tried to find out as
much information that I could about this machine.
I was looking for a 10W Laser, I looked at the ORTUR
LM2 Pro S2, so I placed an order for one. The machine
was easy to assemble and it worked right out of the box... Imagine that ... unlike another brand I had ordered. I was very happy that my friend had recommended the ORTUR Laser to me. The ORTUR
was well worth the investment. Order one you won't
be disappointed.
I would never recommend an Ortur laser. You can’t get any support other than 1 email per day. Our problems are that the laser stops mid engraving and you can’t restart it wasting the original work piece.
Very easy quick delivery quick reply and best machine done every thing from slate to kitchen tiles canvas wood stainless Steel and much more 1000% happy with these machines
Would not recommend since they can't be trusted 😬
Their Facebook account manager promised release date and (more importantly) price and compatibility for their new release - the 40W laser module. Based on this information I disregarded what other manufacturers were already selling at the time, and waited patiently while Ortur kept postponing release.
When they finally did release, it was at a different price, and they are refusing to honor the original promise, despite being presented with screenshots of the conversation and having looked it up themselves.
Furthermore I was being told that my current laser (OLM2) was compatible. Now they tell me I have to upgrade to OLM3, and refuse to give any discount for that either.
They don't own up to their promises, and so I'm done trusting them with my money.
Current machine works okay though.
Ortur is a brand offering, among other things, laser cutting/engraving machines. These are machines that carry out high quality work with rapid and careful execution. Simple to use and secure, making them essential products.
Company did ship my laser cutter but it has a defect. And their support emails won't reply to my messages.
Additionally they have fake reviews (there is a review section on their site but i can't leave a review)
When I first decided to buy a laser engraver I was kinda scared of not being able to operate it or learn the software. When I searched online the ortur brand always popped up and one day I said the hec with it and order the Lm2 s2. To my surprise it was fairly easy to put together since they have videos on how to on YouTube. With the grbl software it was a little challenging at first and thanks to customer support they was always there to help. Yes you need to wait in between messages, cause of the time difference but they was always there for me and I got to lasering in no time. That software actually helped me to start engraving and made it easy for me to transition onto lightburn. Now I’m on my second ortur. So if you are new to this go for it you won’t be disappointed they will work with you and guide you all the way through.
When I started my woodworking business, I knew that a laser engraver was going to be a worthy investment. When doing research on brands and machines I landed on Ortur and immediately knew it was going to be the right laser for me. I ended up purchasing the LM3 10w laser. I announced that I would be offering personalized items and started making sales with it immediately. I use it on just about every project consisting mainly of cutting boards and charcuterie boards and have now started utilizing its cutting capabilities as well as engaging leather patches for hats. Once you start exploring what these machines are capable of, the options are endless!
Ortur is a world class brand with cutting edge products in the laser engraving world, at affordable entry prices for small business owners and hobbyists. For this reason, I’ve purchased two Laser Master L2S2s and have loved every moment of use. I decided to follow their facebook page to learn more about current trends in the laser engraver world, and to my surprise I discovered a highly interactive page filled with useful content that inspires productivity, boosts creativity and creates a sense of community that strengthens one’s confidence as a maker of laser cut products. I was impressed with how communicative and supportive they were with helping me receive a product when shipping information was incorrect. These small things show that they really try to cover all the bases when it comes to building trust with their customers, from outstanding product quality to quick, helpful responses from representatives during problems with orders.
Well, I watched so many YouTube videos about laser engravers, I then came to the conclusion that Ortur seemed to be the best option for me and my needs, and yes, I was correct. I now own three Ortur lasers, LM3 10w - LM3 LE 10w+20w and the LM2 S2 Pro, all of my lasers are still working hard and without any problem, I have made hundreds of engravings and still have not needed to adjust any of the belts, the build quality of the LM3 range is excellent, strong and sturdy with amazing accuracy and speed, and as for the customer support, well they are second to none, on the few times that I have had a question to ask, I always got a reply back within 24hrs via email. Keep up the great work that you are doing to advance the laser technology, thanks Ortur.
I upgraded from the OLM 3 LE to the OLM 3 20Watt machine and I love it. This machine has been flawless and it's so fast and versatile. Ortur shipped it quickly and I've added a few accessories that all came quickly and very nicely packaged as well. I have the enclosure, the air assist pump, the platform, and a rotary roller all from Ortur and they've been a pleasure to work with for all the orders.
This was a late addition to my setup and wasn't sure about getting one. It took some adjusting in the software and practice to get the hang of but is a fun new option for engraving things. The construction is solid and is heavy so it isn't easily moving around on its own, but light enough to store on a shelf. The versatility of the chuck options is very handy and can handle a wide array of items.
I use this Brand laser for 3 years now, I am very very satisfied or the machine and laser module.
I owned 5.5 - 10 and 20 W, rotary and the results are even perfect
I recommend it as well
A month ago, I had an issue with a component of a device I purchased from them. When I contacted them, their customer service was excellent, and they consistently followed up on my case. Despite the time zone differences in email communication, they went above and beyond to provide exceptional service. They even sent me a replacement component at no cost—completely free. I wholeheartedly recommend Ortur; they create high-quality products and prioritize customer satisfaction.
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