We're so sorry that your first unit needed to be replaced, but we appreciate this helpful feedback! Thank you so much, David. If there's anything else that we can do to support you going forward, please don't hesitate to reach out!
L
Lisa Bennett · 写过 1 条评价 · 已认证 · 体验于 2026-07-07 ·
★★★★★
感谢您提供负担得起的…
感谢您为我们的非营利组织提供实惠的价格来购买猫头鹰。
Owl Labs 回复2026-07-13
Thank you so much, Lisa! We really appreciate you taking the time to leave a review.
Hi Clarissa, we’re so sorry for the delay and understand how frustrating it is to see the tracking status stuck at “label created.” Our team emailed yesterday with an update, and we’ve already sent a replacement order, which is scheduled to arrive tomorrow. We appreciate your patience and are sorry again for the inconvenience here. Please don’t hesitate to reach back out to us directly if there’s anything else we can help with!
Hi Charles,
We're so sorry to hear that! Our team just reached out via email to see how we can troubleshoot this with you. Please don't hesitate to reach out if there's anything else we can help with!
Hi Andrea, We're so sorry for any confusion here! We did reply to your initial email on May 5th within two hours to see if we could assist. It looks like your package is in transit now. Is there another cable that you need? Please let us know at [email protected] and we'd be happy to assist!
Thank you so much for taking the time to share your thoughts, Latasha! We agree that Christina is wonderful - she enjoyed working with you as well! Please don't hesitate to reach out if there's anything else we can help with in the future.
Thank you for the great review, Stuart! We're so glad everything is going smoothly with your new unit.
A
Aaron Cook · 写过 1 条评价 · 已认证 · 体验于 2026-03-31 ·
★★★★★
这次经历太可怕了
这次经历太可怕了。我们的 Owl Bar 的功能并不像广告中所宣传的那样,扬声器太安静而无法正常工作。我们被告知该公司已经意识到这个问题,并进行了特殊的软件更改来提供帮助。这种改变只是增强了扬声器的低音,人为地提高了音量,但却使声音变得难以理解。它还会使麦克风变得太安静,以致通话另一端的人无法理解。与我交谈的客户服务人员一再承认该公司已经意识到这个问题,并可能在未来发布软件更新来解决它。 您根本不能向我出售您知道有缺陷的产品,然后拒绝让我退货。
Owl Labs 回复2026-04-09
Hi Aaron,
We are so sorry to hear about your experience. We'd love a chance to make this right. Please keep your eyes out for an email from us so we can work on next steps!
Thank you,
The Owl Labs Team
D
Denzer · 写过 1 条评价 · 已认证 · 体验于 2026-04-02 ·
★★★★★
超越
在不必要的情况下更换镜片有划痕的装置。对客户和产品的极大奉献。
Owl Labs 回复2026-04-09
We really appreciate the kind words! Thanks for your feedback and so glad to hear you are enjoying your experience :)
Hi Sheila! I'm so sorry about that. We will reach out via email in just a moment to send you the correct link! Please let us know if you need anything else.