Owl Labs (owllabs.com) has a 3.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 65% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 50% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-10.
My meeting owl three had a defective lens, and it was replaced under warranty. It is a shame that these units will not be repaired by the factory, but replacement is good also. Thank you.
We're so sorry that your first unit needed to be replaced, but we appreciate this helpful feedback! Thank you so much, David. If there's anything else that we can do to support you going forward, please don't hesitate to reach out!
Thank you for providing affordable pricing for our nonprofit to purchase an Owl.
Thank you so much, Lisa! We really appreciate you taking the time to leave a review.
we sent the order on Thursday, and until now the shipping status still remains label created, which means the item has not even reached the courier
Hi Clarissa, we’re so sorry for the delay and understand how frustrating it is to see the tracking status stuck at “label created.” Our team emailed yesterday with an update, and we’ve already sent a replacement order, which is scheduled to arrive tomorrow. We appreciate your patience and are sorry again for the inconvenience here. Please don’t hesitate to reach back out to us directly if there’s anything else we can help with!
Thank you so much, Jennifer!
Still didn’t work like the Demo showed. Disappointing.
Hi Charles, We're so sorry to hear that! Our team just reached out via email to see how we can troubleshoot this with you. Please don't hesitate to reach out if there's anything else we can help with!
We have been using our Owl for several years within our business because it simply works. No special software, updates or proprietary cables needed. The plug and play simplicity and high quality build have made Owl the only camera we considered using when we needed a second unit. Great people and excellent products all around.
Lisa, thank you so much! We really appreciate the feedback and are thrilled to know that your team is having a great experience.
No expedite delivery option- our micro USB connector broke and even when I sent an email to request to have it expedited- they ignored my email and shipped it snail mail anyway- then had the gall to send me this! There is no way to buy another cable- the connectors are horrible- what the hell are we going to do for our next video meeting? You sell the systems on Amazon, but you can't sell a stinking replacement speaker cable????!!!! I wanted this sent overnight or 2 day service- now what!
Hi Andrea, We're so sorry for any confusion here! We did reply to your initial email on May 5th within two hours to see if we could assist. It looks like your package is in transit now. Is there another cable that you need? Please let us know at [email protected] and we'd be happy to assist!
Christina Amen was excellent to work with. She was very helpful and responsive throughout the process. She listened carefully and addressed all roadblocks promptly. Given the County’s strict billing procedures, Christina worked closely with us and her team to ensure we were able to complete the equipment purchase successfully. She truly went above and beyond.
Thank you so much for taking the time to share your thoughts, Latasha! We agree that Christina is wonderful - she enjoyed working with you as well! Please don't hesitate to reach out if there's anything else we can help with in the future.
The team was helpful, knowledgeable, and we're timely in back with me. The OWL Labs products are great and the team that works their are equally excellent.
Thank you so much, Steve! We sincerely appreciate your review and are so happy to hear you've been having a great experience :)
Great Experience working with your sales team to create a partnership with my company! I look forward to getting the full Owl Labs experience throughout my day to day!
Thank you so much, Keegan! We're thrilled to hear this and can't wait to hear all about your experience in the future!
My first unit had problems. We tested and proved it was bad. They made good by sending replacement unit.
Thank you for the great review, Stuart! We're so glad everything is going smoothly with your new unit.
This experience has been horrible. Our Owl Bar does not function as advertised, the speaker is WAY too quiet to be functional. We were told that the company is aware of the issue and has a special software change to help. That change just boosts the bass on the speaker to artificially pump up the volume but it makes voices unintelligible. It also renders the microphone too quiet to be understood by the people on the other end of the call. The customer service person I am speaking with has acknowledged over and over that the company is aware of the issue and might release a software update in the future to solve it. You simply cannot sell me a product that you know is defective and then refuse to allow me to return it.
Hi Aaron, We are so sorry to hear about your experience. We'd love a chance to make this right. Please keep your eyes out for an email from us so we can work on next steps! Thank you, The Owl Labs Team
Replaced units with scratched lenses when they did not have to. Fantastic dedication to customer and product.
We really appreciate the kind words! Thanks for your feedback and so glad to hear you are enjoying your experience :)
Meeting the price I paid for my item on Black Friday was a huge benefit to us. We are a non-profit, so every bit of savings help. Plus your turnaround is quick!
Thank you so much for your support, Linda! We're very happy to hear that.
Your agent was excellent. I had some trouble with the order and they walked me thru.
We really appreciate the feedback and great review, Erik! Thank you so much.
The rep was responsive online, then emailed me my order link. The process was quick!
Thank you, Marisa! We're so happy to hear that :)
Thanks for working with us on getting this purchased through a PO and tax exempt. I can't wait to get it!
Thank you so much, April!
Thank you, Dan! Please don't hesitate to reach out if there's anything else we can do to support.
I purchased two cables and was sent a link for tracking. Several days I tried clicking the link, only to receive an Ooops page can't load response. Don't know when my items are coming.
Hi Sheila! I'm so sorry about that. We will reach out via email in just a moment to send you the correct link! Please let us know if you need anything else.
Thank you for sending the new cord and so fast! This was much appreciated.
Thank you for the great feedback, Nichole!
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