Owl Labs

Replacement Cable

Ordered a replacement cable and it was shipped the next day

Shipping company had issues with…

Shipping company had issues with delivering address so I am still waiting for a new package to be sent. Customer service was easy to work with and get ahold of.

have not received one of pieces.

Great Performance!

I was on a tight deadline for use of a grant to obtain items for upgrading a number of conference rooms. Matt Guarino was a fantastic responsive help throughout the hectic last two days, assisting with technical advise and web ordering assistance. Including with less than an hour left of the grant funding expiration was able to expedite an additional unplanned for purchase! Matt's a definite asset to your team! Thank you all!

next level!!

The Owl 4 is easy to setup and picture quality is amazing!

The Owl 4 is easy to setup, the picture quality is amazing, the default picture that automatically finds the people talking and the entire room in the top header is extremely nice. I don't know of a better conference room system than the Owl 4. It is a great value for the money.

Great response times and cooperation.

Shipped very fast

Shipped very fast and can't wait to start using it for our meetings!!

Quick help

Juan was able to diagnose the issue quickly and provided us the needed solution.

Our rep was fantastic

Our rep was fantastic, very knowledge and helped our team make the right choice to go with Owl Labs.

No more nonprofit program :(

The device is cool, camera quality is less than desirable - especially for a $900 device. Microphone and speaker works well, though. Sad that there's no more nonprofit program discount. Overall, it's a good tool, just not very impressed with the quality of video.

I will be returning the owl

I will be returning the owl. The sound and video are awful on this owl. I bought refurbished assuming Owl had tested this product to ensure it worked but it appears you sold me a busted owl. The video was blurry and the camera looked like it was constantly dirty. The audio would come in and out. I know it was an issue with the Owl specifically because my second paired Owl had none of these issues.

Great customer service

Poor quality product - not worth the money at all.

We wanted something to help us with our hybrid face to face/remote meetings, and opted for the owl 3. Unfortunately it is a really poor quality product. The audio mainly is unworkable, we tried a combination of several environments, hardware, software, but nothing came close to acceptable. The video is poor too. We took it upon us to try those different combinations and kept hoping the Owl would become usable but that never happened, the return window elapsed, and now we're left with a product worth over £1K that we can't use at all! Customer service tried to help but to no avail, they weren't listening to our concerns.

Updated - thank you Owl Labs

Had a minor issue with a delivery but owl responded to my trustpilot review and really went above and beyond to turn a negative experience into a positive. Thank you!

Avoid at all costs

The products (Owl Bar) and Owl 4+ are not fit for purpose with low quality audio and poor software updates / issues that have further aggravated the situation. The customer service is low grade with no empathy, understanding or admission of fault. Do not purchase from this business.

Unfortunately cannot get support in UK

Unfortunately cannot get support in UK, called the UK number was told by automated system that the opening hours are between 9 and 5 called at 12:00 midday. Sent email to them they stated the Owl 3 needs to be updated in software, the only way to do this is to connect to a laptop and use the Owl app. But the problem I have is the laptops are not picking up the Owl. The customer service is very poor not getting any response back.

Outstanding Customer Service and Great Product

I’m highly impressed with the incredible customer service from Owl Labs! The camera on our device broke two months after the warranty expired. They not only replaced it for free but also upgraded us to the latest model. (Special thank you to Dale, who was beyond friendly and obliging throughout the process.) On top, the Meeting Owl is a great product which makes our hybrid meetings a more seamless and engaging experience. This level of dedication to customers, combined with a fantastic product earns this company the best possible rating.

The product has several glitches

The product has several glitches, the two most frequent are: Low Volume in our boardroom. It is really low volume they say this is to eliminate background noise? The second is that connection with video conferencing platforms (Teams, Zoom ect.) often requires a hard reboot. For us the product does not work and was quiet expensive. The support team is helpful and interested but we are going in circles here.

Very low quality customer service

I'm amazed by the poor quality of the customer service. We have an Owl 3 + extended mic in our conference room for about 2 months. Everything worked fine, then stopped working. It happens, I sell connected hardware too, I know how it can be. I contacted the customer service that first sends me to the troubleshooting section. I did all the procedures patiently. Then they asked for photos and audio samples under different conditions. I followed instructions and made all the different tests (different settings, different computers, different rooms, different conference software, etc.). Almost 2 hours later, I had a pretty convincing case: the device was not working in any configuration. Their answer ? "The problem is the room". Well, I tried it in 5 different rooms, some without any echo, and the problem is still there. When I insist that it cannot be the room, they answer "that they cannot do anything and are sorry if I don't like the product". I insist, quite amazed by the answer. Now they're going with "let's wait for the next firmware update in a couple of weeks to see if it helps". Seriously? You sell a 2000$ device that breaks after 2 months, and you give me that crap of excuses and service? You're not even considering that there might be a malfunctioning device? I'd advise anyone I know to stay away from Owllabs - probably the worst product and service I've ever bought.