PartsWarehouse.com 回复2026-07-23Thank you for sharing this feedback, and we apologize for the confusion around shipping timeframes and any impact it had on your business. We understand how important accurate delivery expectations are, especially when you're relying on a part to serve your own customers.
We'd like to look into your specific order and clarify what happened with the timeline you were given. Could you provide your order number so we can review it?
We also appreciate you flagging the shipping time language — if it's unclear or misleading, that's something worth us correcting so future customers have accurate expectations up front.
Please feel free to reach us directly at 1-866-243-2721 with your order number, and we'll look into this for you.
UPDATE***Response:
Hi there, thank you for taking the time to give us more information, and I'm sorry for the frustration around our shipping timeline.
You're right to flag this — the estimated ship window listed at checkout should be clear about what it covers. When an order is placed, we're estimating up to 10 business days to process the item — ie: pulling the part, inspecting it, and getting it ready to ship — and we estimate that timeframe as best we can. On this one, it looks like we should have allowed more time for that process, and we understand how that gap in expectations, especially when it affects your own customer commitments, is a real problem.
I can see a refund was processed on your order, and your item was ultimately delivered via FedEx 2Day once it shipped. If there's anything still unresolved on your end, please reach out to us directly at 866-243-2721 so we can make it right.
Thanks again for the honest feedback — it helps us improve.