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购物与时尚

Pascal Design

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389 条评价

3.4389 条评价
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关于 Pascal Design

数据更新
网站
pascaldesign.com
分类
购物与时尚
所在地
新加坡
状态
待认证
近 12 个月
274 条评价
差评回复率
74%（109/147 条）
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[email protected]pascaldesign.com

商家自述

PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.

以上内容由商家自行提供，未经平台核实。

Pascal Design靠谱吗？

Pascal Design（pascaldesign.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 389 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 74% 的差评；评价主要围绕客户服务、质量。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

S
Shani阿曼 · 写过 2 条评价 · 已认证 · 体验于 2026-06-10 ·

This is the second time I have…

This is the second time I have purchased from Pascal, and I am very happy with my experience. They always provide excellent customer service and are very friendly. I really liked the watch I bought the first time, and my daughter liked it so much that she took it for herself! That's why I came back to purchase another one. The quality of the watches is excellent, and the customer service is outstanding. Highly recommended! ⭐⭐⭐⭐⭐

L
Larry美国 · 写过 1 条评价 · 已认证 · 体验于 2026-06-05 ·

My experience was very positive

My experience was very positive, and the customer service was prompt and satisfactory. I did not receive my original order, but when I contacted customer support, they responded quickly, resolved the issue, and immediately resent my order, which I have now received. The watch is beautiful, exactly as advertised, and it looks very elegant. I am very pleased with both the product and the excellent customer service.

A
Ata doruk Tiryaki英国 · 写过 5 条评价 · 体验于 2026-05-15 ·

Overall experience with Pascal Designs. 2 months late, good service, casino odds for the product, overall good quality for jewelry. One of the Best customer services I have ever experienced.

Excellent customer support, a bit late. My order took 2 months to come. Logistic issues can happen with any quality jewelry, so it wouldn’t be just to complain about it. I had 2 orders Quadrum Gemstone Tennis Bracelet and Spiritual Beads, Malachite, 8mm. The former is really good quality, the lock system could be better but for price the quality is excellent to say the least. The latter, however, is sad to say the least. If I said I have received a different product it would not be a lie. The beads are literally different they have the same look as anyother cheap malachite stone, (5-10£ from eBay type). Literally different stones. Sadly it does not end there even the metal parts and gems are smaller than the photos. I could say that the product they sent me looks like a cheap replica of the one in the photos. An absolutely unexpected event since not only they are advertised as luxury, but also the product is far from the product and its a 215£ product. I have to say here that there are no ill intent in this rating. These are all the truth. Lastly, because the product came so late they wanted to gift me a complimentary product, they even gave me three choices, which is something that is absolutely unexpected, but due to my order being shipped they did not send it to me and told me they would just refund me, sad but still awesome, yet they just did not refund me anything (read the editted new part for updates on the refund). I am not a person that cares so much about money so I let it go this time. If anything else happens since I also wrote the same thing in my rating, I’ll update this review. But if it’s not updated or deleted or changed in anyway. Know that photos of any product cannot be as further from reality. After this review they reached out and tried to resolve my bad experience. The product issue is sad still, but they offered and gave me a partial refund. Shout out to Molly from here. She was extremely helpfull and did her best to resolve my issue even offering me complimentary discounts for future purchases. I feel really bad to to accuse them for the refund issue, but I still don't see it in my bank account. Now I have 2 due refunds. However, they especially made it clear that they have sent the refund to me So it is probably an issue on my part. Maybe because I used my wise debit card for the purchase. In summary, EXCELLENT customer services and support. The brand itself may be hard to trust but for simple and medium priced jewelry I would higly recommend it.

Pascal Design 回复2026-05-18

We’re truly sorry to hear about your experience and sincerely apologize for the delays and disappointment caused. We genuinely appreciate you taking the time to share such detailed feedback with us. Our team has reached out to you again directly to further assist and review the concerns you mentioned regarding the product and refund. Please kindly check your inbox/spam folder for our latest message. Your feedback is extremely important to us, and we are continuously working to improve both our product quality and overall customer experience. Thank you again for your patience and understanding.

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