Peak Saunas

We’re very sorry to hear about your experience, Steven—we completely understand how frustrating this must be. The Crown is designed to be a plug-and-play unit, so this is not the experience we want for you. Our team is actively working to identify the root cause of the issue and get this resolved as quickly as possible. We also hear your feedback regarding communication and will make sure your case is prioritized. Please know we are committed to getting your sauna up and running. Thank you for your patience—we truly appreciate it and will see this through to resolution.

William, this is so great to hear—thank you! We know there are a lot of options out there, so it means a lot that you chose us. Glad the features (especially the red light therapy) stood out and that everything arrived quickly. Excited for you to start enjoying it—welcome to the Peak family!

Ralph, we love to hear this—thank you! Simple assembly and daily use is exactly what we aim for. Sounds like you’re getting the most out of it already. Enjoy every session, and welcome to the Peak family

Thank you for the feedback—we really appreciate you sharing this. We’re glad to hear shipping went smoothly, and we completely understand how having to sort through multiple videos could be frustrating. That’s valuable insight for us, and we’re working on making our unpacking and assembly guidance clearer and easier to follow. If you ever need anything or have questions down the line, our team is always here to help. Enjoy your sauna!

Jodi, this made our day—thank you for sharing! After months of research, landing on the right sauna is a big decision, so we’re thrilled it paid off for you. And it’s great to hear our team helped make the experience a good one from start to finish. Here’s to many relaxing (and well-earned) sessions ahead!

Thank you so much for the kind words, Wendy. It means a lot to our whole Peak Saunas family to hear that you’re loving your Everest. We put so much care into every detail, from the full-spectrum heaters to the red-light panels, and it makes our day knowing it’s bringing you real relaxation and wellness at home. If you ever need tips or have questions down the road, we’re always here to help. Enjoy every session 😊

Thank you so much for the kind words. We’ll make sure Becca sees this, she truly cares about every customer and it means a lot to our team to hear your experience was a great one. We’re so glad your Matterhorn was easy to assemble and you’re already enjoying it. Between the 360-degree full spectrum heaters and integrated red-light therapy panels, you’re set up for some amazing sessions ahead. Welcome to the Peak Saunas family!

Scott, thank you so much for taking the time to share this. It means a lot to our whole Peak Saunas family to hear that the process from order to delivery felt smooth and that your sauna arrived in great shape. I’m so glad the YouTube assembly videos helped make setup easy. We’ve been putting a lot of effort into our post-purchase content so customers can feel confident every step of the way. Even better to hear you’re already loving your first couple of weeks. That’s exactly what we hope for. If you ever have questions, want session tips, or need anything down the road, just reach out. We’re always here to help you get the most out of your sauna. Enjoy every session!

Thank you so much for the thoughtful review and for recognizing our support team. It truly means a lot to us. I’m very sorry again about the longer-than-expected lead time, the unclear instructions, and the incorrect red-light panel cord. Those are exactly the kinds of details we’re working hard to improve, especially as we refine our manuals and QC checks on replacement parts and wiring kits. Your feedback helps us make the process better for the next Peak Saunas family member. I’m really glad we were able to resolve everything and that you’re happy with your sauna overall. If anything else comes up, even months down the road, please reach out to us anytime. We’re always here to help you get the most out of your Peak sauna!