A travel experiences booking platform by Singapore Airlines.Pelago connects you to culture with the diverse range of activities across global cities. From travel essentials to iconic attractions and hiddens gems. Pelago has something for everyone. As part of the Singapore Airlines Group, it provides customers with service and quality that you can trust.
以上内容由商家自行提供，未经平台核实。Pelago by Singapore Airlines（pelago.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 292 条用户评价，属于旅游度假分类，口碑良好。85% 的评价为 4 星及以上，8% 为 1 星；商家尚未回复差评；评价主要围绕使用体验、价格、产品。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally streamlined booking process, noting that discovering special offers, making quick purchases, and receiving instant confirmations happen very smoothly. Consumers also highlight the highly competitive prices, great overall value, and wonderfully helpful staff members encountered during their travels and local tours. Some reviewers were not happy with unclear activity descriptions and confusing ticket options that ultimately caused unexpected extra financial expenses. A few other people also felt that certain booking procedures were rather cumbersome, mentioning specific problems regarding ticket validity upon arrival and particularly slow customer support replies.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I had a great experience obtaining a pass for Ambassador Lounge T2. I had a poor experience obtaining a discounted eSim through Singtel. The link email sent to me did not work, even after I tried it 5 or 6 times. So, I never was able to use the eSim in Singapore because I couldn't not access it through the link.
Easy to use and choose the activities, but there is still room for improvement especially regarding the promotion. It will be better if the system can automatically choose the best promotion for the guest
Bought a pair of tickets to visit the Basilica Cistern that was supposed to come along with an audio guide. The link provided led me to a page which required a login and password, which was not provided in my confirmation email nor the ticket itself. Tried contacting Pelago help only to realise that it's not 24/7 which makes no sense given I'm in a different part of the world. When I finally got someone on this I was advised to turn up at the site to look for a banner which will contain a QR code. The was no such banner, and when I checked in with the staff at the Basilica they were unable to help and told me to purchase the guide separately. That required me to re-queue at a separate line, which probably required another hour long wait. I gave up on that and contacted Pelago to feedback, and was informed that they were in contact with the partner to check if a refund was possible and will get back to me in due course. This to me is unacceptable when it comes to service recovery. Shouldn't Pelago make good immediately, especially given the fact that they didn't bother to check the product prior to listing it? Also, the transaction relationship is between Pelago and me, regardless of whether Pelago is acting as an intermediary. In my view I am Pelago's direct customer; what happens between Pelago and its partners should not be my concern. To have me wait for a resolution between Pelago and its partner is an abdication of its duty of care to its customer. My intent is not to fault the customer service help team (they were professional) but certainly the design and approach of his situations like these are handled leaves much to be desired.
Good experience on Scoot flight, but feel that even though its budget airline at least water should be provided free of cost.
I saw an offer for Rainforest Wild Asia tickets using Krisflyer miles. I transferred my hard earned Amex points to krisflyer, went on to Pelago to book, and keep getting 'Booking failed, contact customer support'. There is no way to contact them other than raising tickets. For over 5 days they have not been able to resolve the issue - appalling non existent customer service. My last day in Singapore is tomorrow so now I need to pay again to be able to enter, as I have no other use for the miles.
Need to check for further enquiry, but customer service response is very take time to reply email/ message. Wish can be improve on this.
Failed to receive OTP on mobile number when logging in with Krisflyer. I called Singapore Airlines helpdesk and they said the issue is with Pelago as I could receive the OTP when logging in to Singapore Airlines app and website. Raised similar issue with Pelago helpdesk and they said the issue is with Singapore Airlines. Very disappointed with the lack of ownership in both helpdesk.
The product is good but the customer service is bad. They have no respect to customer service. What I say is god truth your opinion I don’t care. It’s ok if you don’t encounter problem but if problem happens …. Bang head on wall
The app - good Service - good Local trips - was expecting some more local, less crowded and authentic trips
Unable to assist with change of bus route number from no. 6100 to 6001. Such a simple request yet unable to get your bus company partner for such a simple request. Now I have effectively lost the money. In future will not book via Pelago unless there is no other alternative.
There is always room for improvement in any organisation.
Discount code provided isn’t valid and active.also the merchant they onboard have no quality control
Pelago acts like bullies. They take a Lim Peh approach in handling situations. Take or leave it I don’t care
Pricing can better and more instruction More detail instruction example for the Osaka airport limo, it’s confusing for first timer. U have to scan qr at the counter before queuing
The eSIM for Europe had some issues. It worked inconsistently. For some countries, it didn’t work at all.
Wide range of activities and miscellaneous stuff available to enhance the trip, ability to earn miles on purchases, though price is also marked up a bit
A great range of tours and the ability to use points to pay.
easy to sign up. happens as it was reported
It was great to get the free 3 day eSIM but the recharging was so difficult to do and then I was not given the recharge after paying
Booking process is very easy. Easy to redeem it at the location as well. Hope that prices will be the lowest among the rest.
共 292 条符合条件的评价
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