A travel experiences booking platform by Singapore Airlines.Pelago connects you to culture with the diverse range of activities across global cities. From travel essentials to iconic attractions and hiddens gems. Pelago has something for everyone. As part of the Singapore Airlines Group, it provides customers with service and quality that you can trust.
以上内容由商家自行提供，未经平台核实。Pelago by Singapore Airlines（pelago.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 292 条用户评价，属于旅游度假分类，口碑良好。85% 的评价为 4 星及以上，8% 为 1 星；商家尚未回复差评；评价主要围绕使用体验、价格、产品。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally streamlined booking process, noting that discovering special offers, making quick purchases, and receiving instant confirmations happen very smoothly. Consumers also highlight the highly competitive prices, great overall value, and wonderfully helpful staff members encountered during their travels and local tours. Some reviewers were not happy with unclear activity descriptions and confusing ticket options that ultimately caused unexpected extra financial expenses. A few other people also felt that certain booking procedures were rather cumbersome, mentioning specific problems regarding ticket validity upon arrival and particularly slow customer support replies.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The feedback channel and AI chat are terrible and do not address the issue. I have filed a complaint as the operator did not carry out the full itinerary for the tour. However, the AI chat does not help and it's hassle to file a complaint. I have yet to receive any update from Pelago. I have been a regular customer but the recent experience is making me think twice.
Easy to book but need more information at time.
Convenient and easy to install and use. Help function also a winner.
I compared the experience with Get Your Guide and Klook, and even though I get more miles using Pelago the quality and the value of the offerings were much better on Klook and Get Your Guide. It is also much easier and more professional to use Klook and Get Your Guide vs. Pelago.
Reply is very slow. Not as per mentioned
Simple booking procedures, user experience & price match are features to recommend
We can trust on Pelago to deliver and Pelago offers good promotion for SQ members.
The cancellation policy after booking did not match the one indicated in the activity description. Two totally differing details. One says up to 24 hrs prior to activity date with no penalty on the cancellation and the other says beforw midnight of booking date with no penalty on the cancellation. Other activities that I was keen on booking was not clear and had no info on whether hotel pick-up or meet-up at a specific location. I used the Pelago chat to find out but was asked to raise a ticket and this took one day for a reply to come back and by that time, it was too late to book. Overall experience of Pelago has been extremely poor and I can’t seem to be able to make use of my KrisFlyer rewards or discounts on the platform due to the poor service on the platform. It would be worth Pelago doing better filtering of its providers as well on its website. I understand that Pelago has partnered with KKday but have you actually done a quality check on the providers coming through KKday?
China. Some activities offered by Pelago seem to guarantee that tickets will be available, but that’s not always the case, e.g. Hanging Monastery visit during Datong trip from Beijing, leading to disappointment and reimbursement questions. Bullet train excursions do not always offer first/business class options, requiring own train booking by customer.
I would like to use my Krisflyer miles while making the booking, but my data plan doesn’t allow for SMS. The codes sent by Pelago could not reach me, so I couldn’t use the Krisflyer miles
Easy booking, great discount
Excellent,but this few years standard a bit drop .
As I have fed back it would be appreciated if one didn’t have to wait 72 hours before one knew a booking was confirmed. Restaurant on Pelago app said had space - however was pending for 72 hours until agents willing to chase. Was then “booked” by others and no available dates left during. My time I. That city.
Basicly pelago is easy to use the points are beneficials for miles. Easy to book and also no problem when buying entrance ticket When i search for experience/ transportation, the name of the tour/ local operator is not written before the booking was paid. ( mostly just by viator) . This made us difficult to contact the operator when we want to customized / ask few things directly. The reviews also come from viator not the pelago user.
2GB of eSIM was gifted as part of air tickets purchase however, it was less than 2GB. In fact, it was recorded on my phone as 1.68GB when i lost connection, very disappointing. I have a screenshot of it but there is no option here to attach image.
Booking process and user experience can be improved. I like the discount given with flight booking code.
The Good: 1) Pelago is very prompt in informing any program changes and refund, 2) Runs various promotions (discounts, Krisflyer points etc.), 3) Apps are easy to use and navigate Needs improvement: Variety of certain programs can be limited.
Wished I could have used the fnb voucher. I was unable to due to the minimum spend.
Earn extra miles but price more expensive and product range smaller than Klook. Best Price Guarantee gives promo code instead so you cannot stack promo codes.
共 292 条符合条件的评价
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