Pelago by Singapore Airlines

Free 2Gb eSim

Hassle free signed up, installation, activation and usuage of eSim.

I liked the idea of using points to pay…

I liked the idea of using points to pay for the walk. Communication was perfect.

Received the free 2GB sim card which…

Received the free 2GB sim card which was a saviour and also booked tickets to Adventure Cove for 5 adults and 4 kids which was effortless Great App.

Libor HLAVNICKA泰国 · 写过 1 条评价 · 体验于 2026-07-08 · 发表于 2026-07-09

Professional and conservation focused

Professional, friendly, genuienly caring for the job they do and look after the elephants. An amazing way to learn about Thailand elephants. An absolute must for nature lovers. A perfect experience!

M S新加坡 · 写过 1 条评价 · 体验于 2026-07-01 · 发表于 2026-07-09

Very smooth picking up process

The driver sent me a message before a night and she was at meeting point early and sant me arrived message.Everything went to very smoothly.

Lunch at Luke Nguyen’s Botanic…

Lunch at Luke Nguyen’s Botanic Restaurant in Sydney was superb. The nine courses of Vietnamese food with matching Australian wines were all lovely with amazing combinations of flavours and textures. Service was great, provided by efficient, charming and attentive staff. We will certainly return for other special occasions.

mandewi印度尼西亚 · 写过 1 条评价 · 体验于 2026-07-03 · 发表于 2026-07-06

Various choice

Various choice, easy check out.

easy to install.

Easy to use

Easy to use. Only issue was pricing for transfers was not competitive. Pelago had sent me a price match email. When I asked for price match they advised they do not do it. After a lengthy email exchange they eventually offered to price match, but my that time I had booked elsewhere. Booking for local attractions in SG was smooth.

Alpha Kyf韩国 · 写过 1 条评价 · 体验于 2026-06-29 · 发表于 2026-07-03

Fast and prompt response after payment.

Every tour we have booked with Pelago…

Every tour we have booked with Pelago has been wonderful

Rani Arianti Moerler新加坡 · 写过 2 条评价 · 体验于 2026-06-30 · 发表于 2026-07-02

Pelago is excellent

I have use Pelago for transport and activities in Osaka, Japan last year and recently in New York. It has been a great experience, from looking for activities, booking experience and the actual activity are easy to navigate. Service is excellent. Have recommended it to friends and will continue using Pelago.

Delivered what they promised

Booked a range of activities through Pelago and achieved great value as well as SQ points! When I did have an issue, service was prompt and the outcome, satisfactory. I will use again!

Disappointing experience—way below the standard expected of a Singapore Airlines brand

Having high expectations since Pelago is backed by Singapore Airlines, I have to say the experience was honestly pretty lousy. It doesn't even hit 10% of the standard you get from established platforms like Klook, KKday, or Trip.com. There are so many areas the team urgently needs to work on: 1. Activity Details & Formatting: The page layouts for activities are a mess and completely inconsistent. The team needs to standardize the format for all listings. I had to search high and low just to find basic timelines, clear inclusions/exclusions, and pickup/drop-off points. 2. Search Engine, Pricing & Product Curation: The search engine desperately needs basic filters like destination, departing city, and price. Also, some of the activity prices are ridiculously expensive. Staff probably should review the actual possibility of getting an item sold on the platform before blindly listing it. People looking for high-end luxury tours will just hire a private agent anyway. Pelago should be focusing on the best deals, exclusive activities, and catering to regular working adults looking for a good value. 3. Voucher Bug (Major Issue): I booked a Let’s Relax massage voucher which explicitly stated the date selected was for reference only, valid until 31 Oct 2026, and just couldn't be used on the actual purchase date. But when I showed up at the spa, they told me it could ONLY be used on the selected reference date. It caused a huge hoo-ha at the shop, and I ended up having to pay cash out of pocket just to get my massage. This redemption bug needs to be fixed immediately before it ruins anyone else's trip. I honestly thought Pelago looked promising when it was featured during the Kris+ Fest, but the app, website, details, and redemption process all have a long way to go to live up to the "By Singapore Airlines" name. I really hope Pelago can sort these issues out and actually compete with the dominating platforms by next year. Looking forward to seeing real improvements.

Timothy Sebastian马来西亚 · 写过 2 条评价 · 体验于 2026-06-28 · 发表于 2026-06-30

Easy to purchase and works well.

Easy booking

Easy booking, just provide the QR code to Majestic counter to print out the tickets before departure. Overall is smooth and good

Great booking experience

Easy to book. Got confirmation via email. Good price with discounts. Reviews about activities were helpful.

Danial Chong新加坡 · 写过 1 条评价 · 体验于 2026-06-25 · 发表于 2026-06-29

Easy to book

Easy to book. Provider are trustworthy and committed to the service rendered/ booking.

I loved the Paris Catacombs

Excellent booking experience with great prices and seamless service

I had an excellent experience using Pelago by Singapore Airlines. The booking process was simple, fast, and very user-friendly. The prices were competitive, and I received my tickets instantly without any issues. Everything worked exactly as promised, making my trip to Singapore smooth and stress-free. I especially appreciated the clear instructions, secure payment process, and reliable customer experience. I would definitely use Pelago again and highly recommend it to anyone planning travel activities and attractions.