A travel experiences booking platform by Singapore Airlines.Pelago connects you to culture with the diverse range of activities across global cities. From travel essentials to iconic attractions and hiddens gems. Pelago has something for everyone. As part of the Singapore Airlines Group, it provides customers with service and quality that you can trust.
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Is Pelago by Singapore Airlines legit?
Pelago by Singapore Airlines (pelago.com) has a 4.4 out of 5 rating on OK.one, based on 292 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally streamlined booking process, noting that discovering special offers, making quick purchases, and receiving instant confirmations happen very smoothly. Consumers also highlight the highly competitive prices, great overall value, and wonderfully helpful staff members encountered during their travels and local tours.
Some reviewers were not happy with unclear activity descriptions and confusing ticket options that ultimately caused unexpected extra financial expenses. A few other people also felt that certain booking procedures were rather cumbersome, mentioning specific problems regarding ticket validity upon arrival and particularly slow customer support replies.
Auto-generated from all reviews of this business. For reference only.
Didn't really have a good customer service for when things went wrong.
Booking process is pretty easy and quick. The price and experience selections are quite competitive to other sites and I love that we can use our Singapore airline points for these.
However contacting customer service is really hard because I was stuck in a loop of bots and couldn't get out and didn't hear back as promised (24hrs response from a real human).
All and all, recommended for refundable services but not others because help is not going to come even when you need it.
Easy to use, provide information to book and payment. Fulfillment of service was also good. Perhaps a suggestion for any day trips should also indicate all itinerary as half of the stops were not listed and were sort of "shopping" stops BUT they were not overly irrelevant or bad.
Detailed info on the installation and setup of the eSIM. Easy to add additional data package once activated. A useful perk when flying on Singapore Airlines.
Generally, easy to book the airport limousine from Toyosu (Tokyo) to Narita airport.
Issue voucher and i just needed to click on the voucher link to set up my booking
I wanted to cancel my booking but it was revealed to be non-cancelleable. This was NOT made known to me when I was booking. Also, they said i get 24/7 support as an Elite Silver Krisflyer member but it was not true. I needed help at night and the AI just said they are offline.
Great experience with Pelago in terms of booking and all. Appreciate the discounts and promotions which makes it more attractive and affordable for customers
As a frequent traveller to Singapore flying with SQ, seamless connectivity is essential the moment I land. The Pelago eSIM activated instantly when I landed at Changi Airport. I had fast, reliable 5G coverage throughout my stay—from Marina Bay to everyday MRT commutes. Absolutely effortless and highly recommended.
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