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Whale Lê

Australia

1 Reviews
4 Reads
0 Useful

1 review

Pelago by Singapore Airlines

Didn't really have a good customer…

Didn't really have a good customer service for when things went wrong. Booking process is pretty easy and quick. The price and experience selections are quite competitive to other sites and I love that we can use our Singapore airline points for these. However contacting customer service is really hard because I was stuck in a loop of bots and couldn't get out and didn't hear back as promised (24hrs response from a real human). All and all, recommended for refundable services but not others because help is not going to come even when you need it.

2026-10-24