About Pelago by Singapore Airlines
Data updated- Website
- pelago.com
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 292 reviews
- Replies to negative
- 0% (0/29)
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About this business
A travel experiences booking platform by Singapore Airlines.Pelago connects you to culture with the diverse range of activities across global cities. From travel essentials to iconic attractions and hiddens gems. Pelago has something for everyone. As part of the Singapore Airlines Group, it provides customers with service and quality that you can trust.
Written by the business, not verified by us.Is Pelago by Singapore Airlines legit?
Pelago by Singapore Airlines (pelago.com) has a 4.4 out of 5 rating on OK.one, based on 292 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally streamlined booking process, noting that discovering special offers, making quick purchases, and receiving instant confirmations happen very smoothly. Consumers also highlight the highly competitive prices, great overall value, and wonderfully helpful staff members encountered during their travels and local tours. Some reviewers were not happy with unclear activity descriptions and confusing ticket options that ultimately caused unexpected extra financial expenses. A few other people also felt that certain booking procedures were rather cumbersome, mentioning specific problems regarding ticket validity upon arrival and particularly slow customer support replies.
Auto-generated from all reviews of this business. For reference only.What people say
Easy & speedy response time after on…
Easy & speedy response time after on line purchase, especially for fist time user like me!
Pelago is great
Pelago is great. Easy to use and book things. No issues with anything. Vouchers are delivered within minutes, so can literally book at the gate and then get in moments later. Competitive prices and good loyalty program.
Booking process
Booking process, price and user experience
Smooth and hassel free movement
Ephesus and House of Mary tour from…
Ephesus and House of Mary tour from Izmir was great! Learned a lot. Gezenthi Tours and their guide Alferen was engaging and knowledgeable. We got good discounts on the tours we took from Pelago
Recommend
Easy to navigate, good value esims which have worked seamlessly. Highly recommend.
It was a very useful and handy offer
It was a very useful and handy offer. I booked an SQ flight to go on a cruise trip, so purchasing an actual eSIM to get connected wasn't actually preferred considering I will be on land for only a couple of hours before boarding the cruise. But the free eSIM from Pelago by SQ was such a lifesaver because we still needed internet to check on the MRT route and schedule, downloading our cruise app, etc. The process was easy and fast, I could get connected within a minute without a problem.
Easy to find the experiences on offer…
Easy to find the experiences on offer and book it. Fast confirmation and ease of use of voucher at venue.
Good to check on site first
Good to check what the original store is selling at on-site before you buy thru Pelago. Yes my ticket was much cheaper however there are certain bundles that wasn't offered online as there were promotions for within the venue. However when I did book I had an amazing frictionless experience
Booked our Beijing one-day Great Wall…
Booked our Beijing one-day Great Wall tour through Pelago and the whole process was smooth and straightforward. The booking confirmation and tour details were clear, and everything went as planned on the day. A convenient and reliable platform for booking overseas activities, especially with the added benefit of earning KrisFlyer miles!
Absolutely amazing experience
Easy booking process & cheaper price
Excellent service & prices
Excellent service & prices, we used Airport Transfers and purchased Lounge passes. Simple booking process, Confirmations & Vouchers arrived by both email and WhatsApp so very convenient.
Well curated
Good choice of local operators that made the whole experience worthwhile.
Mustafa was excellent
Mustafa was excellent. He was very friendly, attentive and helpful. Great service.
Can't Fault It
Great prices, very quick confirmations.
The connection is stable and seemingly…
The connection is stable and seemingly easy to navigate
Poor prices and vouchers not working
Most of the vouchers that I earned, did not work on activities I wanted to use it on. Prices the same if not more than website where I wanted to go.
The system worked very well and kept me…
The system worked very well and kept me in touch with my families in the UK and New Zealand. Too many follow-up offers were distracting and irrelevant to my needs or interests.
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