A travel experiences booking platform by Singapore Airlines.Pelago connects you to culture with the diverse range of activities across global cities. From travel essentials to iconic attractions and hiddens gems. Pelago has something for everyone. As part of the Singapore Airlines Group, it provides customers with service and quality that you can trust.
Written by the business, not verified by us.Pelago by Singapore Airlines (pelago.com) has a 4.4 out of 5 rating on OK.one, based on 292 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally streamlined booking process, noting that discovering special offers, making quick purchases, and receiving instant confirmations happen very smoothly. Consumers also highlight the highly competitive prices, great overall value, and wonderfully helpful staff members encountered during their travels and local tours. Some reviewers were not happy with unclear activity descriptions and confusing ticket options that ultimately caused unexpected extra financial expenses. A few other people also felt that certain booking procedures were rather cumbersome, mentioning specific problems regarding ticket validity upon arrival and particularly slow customer support replies.
Auto-generated from all reviews of this business. For reference only.I absolutely loved it. I was searching all over the web and only pelago had the best price for the flash pass Warner Bro AbuDhabi. I had an amazing time with skip the line tickets. We had the chance to try the majority of rides.
Easy booking system and a really nice boat trip. The guide was good and jumping off the boat for a swim was fantastic. Really good trip and a good price
Easy to search and navigate the site. Easy booking process (syncing with krisflyer a/c, payment, etc)
It is an excellent website/ app for booking tours and attractions. Not only that it has the best offers and discounts as well
me and my wife booked a private car transfer with Pelago from Gambir Station to Soekarno-Hatta International Airport. Despite providing the exact pickup time, the driver never showed up.My wife and I were left stranded outside the station for over half an hour in suffocating, oppressive heat, creating an incredibly stressful situation. In the end, we had to urgently arrange alternative transportation entirely on our own.To make matters worse, when I contacted customer service, they initially invented excuses to avoid giving me a refund. While they have finally returned my money, a refund is the bare minimum for a non-existent service—it does not compensate for the severe distress and poor customer management we experienced. Highly unprofessional. I will never use Pelago again.
Easy to use UI, straightforward selection and purchase process
Easy app to use especially for booking activities. All information on one place.
The esim card was easy to apply, install, and activate. It worked perfectly well pretty much the moment I landed in Singapore.
Tour guide very well verse on places she bought us to..
The walking tour and guide were fantastic. We would have liked to have been able to use Kris flyer points to reduce the cost but it was not possible.
Quick and easy service, Great discount. Lots of useful information iof available attractions.Can’t wait to use it again.
I was informed that, while I believed I purchased an eSIM, I had actually purchased a SIM only, which was of no use to me as i already have a SIM which I need to retain for use. Pelago web site provides great access to various tours and things, but this one went horribly wrong. My son & I purchased what we understood to be StarHub eSIMS for our pending Singapore visit. The item heading - StarHub Singapore Tourist 5G+ eSIM/SIM. One would think this is either an eSIM or a SIM by choice, but it is not! Evidently, it is a SIM only!! Go figure. After much reading how to use a QR Code to install an eSIM, considerable anguish, trial & error, I eventually managed to deal with a person at Pelago, via on-line Chat, who did research but then politely informed me that I had purchased a SIM only, no eSIM on what I bought! Evidently when searching the Pelago site, if one wants an eSIM, one must search for "eSIM" and only eSIM options will be listed. One must totally disregard the SIM names provided. The service person certainly did their best to help, but the result was appalling. On a lighter note, Pelago did cancel the purchases and did refund the payments - not happy at all, as I must start again in my search for a suitable eSIM.
Very easy transaction. Esim works well in Singapore.
The activities description is not clear for most tour/ activities that I found. It’s very difficult to make decision and there is no option for me to seek clarification before making a purchase
Had never used Pelago by Singapore Airlines before, but as we were flying with Singapore Airlines we got various communications from them. Their prices are really competitive, but as a KrisFlyer member they have even better prices, so we ended up booking quite a few things whilst on our Singapore holiday.
The range of services and experiences offered were very useful and the app was easy to use. Will definitely be using it again.
Easy to follow app Was pleasedTo see it wasn’t just attractions in Singapore and Australia when we used it last time - great way to use up some points from a long haul flight
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