Excellent service and always very…
Excellent service and always very helpful if you need anything 🙂
About Pelago by Singapore Airlines
Data updated- Website
- pelago.com
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 292 reviews
- Replies to negative
- 0% (0/29)
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About this business
A travel experiences booking platform by Singapore Airlines.Pelago connects you to culture with the diverse range of activities across global cities. From travel essentials to iconic attractions and hiddens gems. Pelago has something for everyone. As part of the Singapore Airlines Group, it provides customers with service and quality that you can trust.
Written by the business, not verified by us.Is Pelago by Singapore Airlines legit?
Pelago by Singapore Airlines (pelago.com) has a 4.4 out of 5 rating on OK.one, based on 292 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally streamlined booking process, noting that discovering special offers, making quick purchases, and receiving instant confirmations happen very smoothly. Consumers also highlight the highly competitive prices, great overall value, and wonderfully helpful staff members encountered during their travels and local tours. Some reviewers were not happy with unclear activity descriptions and confusing ticket options that ultimately caused unexpected extra financial expenses. A few other people also felt that certain booking procedures were rather cumbersome, mentioning specific problems regarding ticket validity upon arrival and particularly slow customer support replies.
Auto-generated from all reviews of this business. For reference only.What people say
Ride booking
It was easy to book the ride from the airport to the hotel. Instructions as to meeting point were clear and easy to follow. The ride was smooth despite the heavy rush-hour traffic and the driver was cautious due to the rain.
Perfect experience
Perfect experience. I ended up with the best possible price. Thanks Pelago
My Bali trip. Assist through Pelago for activities.
Started with many choices when I did my research for local activities in Bali, and I started research almost 2 months before flght. Since Pelago is associated with SIA which is my national carrier, a renown name and my favorite when I travel, I tried using Pelago. Also easy to transact since it is associated with SIA, I just need to sign in through KRISFLYER. Informative in the app when searching for meeting my expectations. I was looking for almost free & easy local tours, many choices, prices indicated for considerations. Pelago online assist attentive, responding to my questions or doubts and giving me guidance / recommendations. Easy settlement of my selected local tour and transport from airport to hotel before arrival. Overall experience using Pelago has been pleasant. SIA a great way to fly!
Pelago awesome
Outstanding booking process and experience
Exceptionally poor customer service
Live customer service agents need to improve on their product knowledge. Said it was SQ Solitaire customer service, yet quality is horrendously poor, except for 1 agent. Other agent took over 30mins and can't answer my question. Took me over 5 reach-outs and nearly 3 hourse to resolve a simple question.
Finding the best to se in any location
Finding the best to go is easy with Pelago. You just select your destination and it finds all that is available in that area. Awesome
Service by crew was excellent
Service by crew was excellent. Aircraft was clean. Boarding and disembarkation was seamless and convenient. Food was excellent.
Excellent service from SCOOT
Excellent service, Staff very friendly and smoothness of operation.
The Old Montreal walking tour …
The Old Montreal walking tour booked through Pelago was a great base as first timers. It was an interesting and educational experience for me and my husband as we learn and understand other’s culture and history
Fast and easy to use
Fast and easy to use, lot of discount
airport transfer for Bangkok…
We booked airport transfer for Bangkok on this platform. It was such good value, with timely & useful info throughout. I discovered a gem.
Thumb up for the customer service - Idayu and the driver & tour guide - Chris!
The great support for the customer service team, especially Idayu. The promptly respond and handle my enquiries in a very professional ways. As this was our first time using Pelago, it really give my wife and myself a super experience! A special salute to Chris! He is so friendly, knowledgeable and super professional. Thank you Pelago for such a wonderful trip experience.
easy eSIM
Enjoyed using my smartphone by using the eSIM. It was very easy to use.
Speedy response
Speedy response, easy to book, clear communication
Gurasu House - glass bouquet workshop
Easy to book. able to use SG Culture pass. and fun activity with Gurasu house.
Not working
Couldn’t get a connection and support was asking for one screenshot after the other. In the end they couldn’t help and made it sound as if WE wouldn’t been able to set it up correctly, which was frustrating. They just did not seem to know what they are doing. If it would have worked, it would have been a good offer though.
Easy to use
Easy to use. Prices good.
Easy to find attractions
Easy to find attractions. Wide variety to choose. Easy to order.
Connecting to the next eSIM is problematic
Connecting to the next eSIM is problematic. Free 1GB valid for 7 days but used up in 3 days. So I hv another eSIM to be activated today but having problems with it - prompt that it’s not valid 😰
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