very bad experience
me and my wife booked a private car transfer with Pelago from Gambir Station to Soekarno-Hatta International Airport. Despite providing the exact pickup time, the driver never showed up.My wife and I were left stranded outside the station for over half an hour in suffocating, oppressive heat, creating an incredibly stressful situation. In the end, we had to urgently arrange alternative transportation entirely on our own.To make matters worse, when I contacted customer service, they initially invented excuses to avoid giving me a refund. While they have finally returned my money, a refund is the bare minimum for a non-existent service—it does not compensate for the severe distress and poor customer management we experienced. Highly unprofessional. I will never use Pelago again.