Purchased an eSIM, Received a SIM voucher
I was informed that, while I believed I purchased an eSIM, I had actually purchased a SIM only, which was of no use to me as i already have a SIM which I need to retain for use. Pelago web site provides great access to various tours and things, but this one went horribly wrong. My son & I purchased what we understood to be StarHub eSIMS for our pending Singapore visit. The item heading - StarHub Singapore Tourist 5G+ eSIM/SIM. One would think this is either an eSIM or a SIM by choice, but it is not! Evidently, it is a SIM only!! Go figure. After much reading how to use a QR Code to install an eSIM, considerable anguish, trial & error, I eventually managed to deal with a person at Pelago, via on-line Chat, who did research but then politely informed me that I had purchased a SIM only, no eSIM on what I bought! Evidently when searching the Pelago site, if one wants an eSIM, one must search for "eSIM" and only eSIM options will be listed. One must totally disregard the SIM names provided. The service person certainly did their best to help, but the result was appalling. On a lighter note, Pelago did cancel the purchases and did refund the payments - not happy at all, as I must start again in my search for a suitable eSIM.