PETKIT

Hi Thomas, We're sorry to hear about your experience and understand how frustrating this must have been. After reviewing your case, we can confirm that our support team assisted with troubleshooting the Wi-Fi connection and, when the issue could not be resolved to your satisfaction, provided you with a return label. At the time your review was posted, your returned item had not yet been received and inspected by our warehouse, so no refund or deduction had been processed. We can now confirm that your return has been received and your refund has been completed. We sincerely apologize for the inconvenience and appreciate your feedback, as it helps us continue improving both our products and our customer support. – The PETKIT Team

Hi Sara, Thank you so much for your wonderful review! We're thrilled to hear that you and your cats are loving your PETKIT litter box. Your support means so much to us. Wishing you and your furry family many happy years together! – The PETKIT Team

Hi Amreen, We're very sorry to hear about your experience and understand how frustrating this situation must be. As we’re unable to access your order details through Trustpilot, please contact us via [email protected] or the 24/7 Live Chat in the PETKIT App with your order number, purchase channel (such as PETKIT.com or another retailer), and mention your Trustpilot review. We'll review your case as quickly as possible and do our best to help. Thank you for your feedback, and we hope to have the opportunity to make this right. – The PETKIT Team

Hi Gary, We are so happy to hear your cats love the Eversweet Ultra! We appreciate your kind words. Your support means so much to us. Wishing you and your furry family many happy years together! – The PETKIT Team

Hi Customer, Thank you so much for your amazing review and for sharing your experience! We're delighted to hear that the Purobot Max Pro 2 has been such a great addition to your home. We truly appreciate your support and trust in PETKIT. Wishing you and your cat many happy and healthy years together! – The PETKIT Team

Hi Nancy, Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your PETKIT litter box. Your support means a lot to us. Wishing you and your furry friend many happy moments together! – The PETKIT Team

Hi Andrew, We're very sorry for the delay and understand how frustrating it is to wait without tracking updates. Due to a high volume of orders, processing took longer than expected. We can confirm that your order has now been processed and shipped. You should receive tracking updates as the carrier scans your package. Thank you for your patience and understanding, and we sincerely apologize for the inconvenience. – The PETKIT Team

Hi Amanda, We're sorry for the frustration this has caused. We've reviewed your account and have already canceled your filter subscription for you. In the future, you can also manage or cancel your subscription at any time by logging into your account on PETKIT.com. If you have any further questions or need additional assistance, please don't hesitate to contact us. We're always happy to help. – The PETKIT Team

Hi Linda, Thank you so much for your kind words! We're delighted to hear you had a positive experience with our customer service. We truly appreciate your support and look forward to serving you and your furry friend again! – The PETKIT Team

Hi Customer, Thank you so much for your wonderful review and for your continued trust in PETKIT! We're delighted to hear our products have been serving you and your pets for so many years. Your support means the world to us. Wishing you and your furry family many more happy years together! – The PETKIT Team

Hi Darren, We're sorry to hear about your experience and understand your frustration. The return shipping fee mentioned by our team is based on our return policy for non-quality-related returns, but this should not affect our commitment to providing clear communication and support throughout the process. We'd like to review your case and make sure everything has been handled correctly. Please reply to our previous email or contact us via the 24/7 Live Chat in the PETKIT App, mentioning your Trustpilot review. We'll be happy to look into your case and assist you further. – The PETKIT Team

Hi Breanna, We're sorry to hear about your experience. We understand how disappointing it is to realize you've purchased the wrong item after opening the package. Our support team has already reached out to you by email to review your case. Please keep an eye on your inbox (and spam/junk folder) and reply when you have a chance. We'll do our best to assist you and find the best possible solution. – The PETKIT Team