PETKIT

Hi Johnny, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our products and support did not meet your expectations. For future assistance, you can also contact our support team through the Live Chat feature in the PETKIT App, which is often a faster and more efficient way to receive help than email. We truly appreciate your feedback, as it helps us continue improving both our products and our customer service. We wish you and your pets all the best. – The PETKIT Team

Hi Sam, Thank you for your feedback and for sharing your experience. We're glad to hear that you're enjoying the product and that it's been working well after finding the correct setting. We're sorry to hear that your support experience didn't meet your expectations. We understand how frustrating it can be when you're unable to get timely assistance, and we'll continue working to improve our support experience. For any future questions or assistance, we recommend contacting us through the Live Chat feature in the PETKIT App. Our 24/7 Live Chat Support is available around the clock and is often the quickest way to receive help from our team. Thank you again for your valuable feedback and for choosing PETKIT! – The PETKIT Team

Hi Nancy, Thank you for your wonderful review! We're so happy to hear you're enjoying your PETKIT litter box. We truly appreciate your support and wish you and your two cats many happy and comfortable days ahead! – The PETKIT Team

Hi Fernando, Thank you for your feedback, and we’re sorry this experience did not meet your expectations. The original packaging requirement is part of our return policy because it helps protect large products during return shipping and inspection. Without the original box, additional handling or repackaging costs may unfortunately apply. That said, we completely understand your comments regarding flexibility and customer experience for premium products, and we truly appreciate you taking the time to share this feedback with us. We will pass it along to our team for further consideration. Thank you again for your support. – The PETKIT Team