PETKIT (petkit.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 75% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great water station! My cat is 15 years old and he loves it!
Hi Elena, Thank you so much for your wonderful review! We're so happy to hear that your 15-year-old cat is enjoying the water fountain. We truly appreciate your support and wish you and your furry friend many more happy and healthy years together! – The PETKIT Team
My cats electric litter box is amazing. The bags are a nice size. And the smell from the spray is nice. Awesome.
Hi Robert, Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your PETKIT litter box and its features. We truly appreciate your support and wish you and your cat many happy moments together! – The PETKIT Team
I have 5 cats and this product has literally saved me from all the work and frustration that they caused. EASY cleanup. EASY refill. NO SMELL. FAST delivery for litter box and monthly litter! I cannot overstate how this has freed up my time AND it is a pleasure to have company and know the house smells great!
You did what I asked changed my order for delivery. Great jon
Hi Teresa, Thank you so much for your kind review! We're delighted to hear everything was handled just as you requested. We truly appreciate your support and look forward to serving you again! – The PETKIT Team
You don’t make it easy to cancel subscription
Hi Cynthia, We're sorry for the frustration this has caused. We've reviewed your account and have already canceled your cat litter subscription for you. In the future, you can also manage or cancel your subscription at any time by logging into your account on PETKIT.com. If you have any further questions or need additional assistance, please don't hesitate to contact us. We're always happy to help. – The PETKIT Team
I am sad that I cant find the air purifier on the shopping page at all for my version of the literbox
Hi Tiana, Thank you for your review! We're sorry to hear you're having trouble finding the air purifier for your litter box. Our support team has already reached out to you by email to better understand your situation. Please keep an eye on your inbox (and spam/junk folder). You can also contact us through the 24/7 Live Chat in the PETKIT App, and we'll be happy to help you find the correct accessory for your model. – The PETKIT Team
Petkit has consistent quality, fast shipping and effective customer service.
Hi Customer, Thank you so much for your kind review! We're delighted to hear you've had a great experience with our products and service. Your support means a lot to us. Thank you for choosing PETKIT! – The PETKIT Team
We have a kitten. The self clean litter system is very good and my pet loves it. We are very happy with the system.
Hi Jyruegas, Thank you so much for your wonderful review! We're delighted to hear that you and your kitten are enjoying your PETKIT litter box. We truly appreciate your support and wish you both many happy moments together! – The PETKIT Team
I have a 15 year old cat and I am grateful for having found our fountain ❣️ She sniffed it when I first set it up, then it started bubbling and I swear she gave me this look of sheer delight and started licking her little heart out. I watch her visit her new water source several times a day now. Thank you❣️
Hi Rita, Thank you so much for sharing this heartwarming story! We're so happy to hear that Lizzy loves her new fountain and is enjoying drinking more water. Thank you for choosing PETKIT. We wish you and Lizzy many more happy and healthy years together! ❤️ – The PETKIT Team
Ordering is easy and the product is wonderful!
Never got my second water fountain. Tried contacting support and never got a response.
Hi Brian, We're sorry to hear about your experience. After checking our records, we couldn't find any previous email correspondence related to your case. To help resolve this as quickly as possible, our support team has now reached out to you by email. Please keep an eye on your inbox (and spam/junk folder). You can also contact us through [email protected] or the 24/7 Live Chat in the PETKIT App. We'll be happy to review your order and assist you further. – The PETKIT Team
Petkit is amazing! We can now travel knowing our kitties are taken care of.
It helps with my cats drink water and it also tells me when it needs to be changed.
Easy to find and order.
Love the automatic drinking fountain for my cats. Easy to use and filters came in quickly
Keeps fresh box and fresh smelling surroundings.
I have been most pleased with my purchases from PETKIT and I’m happy I found them! They make it so easy to order!
Hi Brenda, Thank you so much for your wonderful review! We're delighted to hear you've been happy with your PETKIT purchases and shopping experience. We truly appreciate your support and look forward to serving you and your furry friend again! – The PETKIT Team
My Purobot Max 3 was packed with care and all the accessories were carefully included in compartments so as not to be lost. The instructions were clear on how to set up, however there was a conflicting part near the end when one thing said to do it manually and the other said use the app. Also, it’s unclear which softer to use for which litter, so I had to look it up to make sure I was using it correctly. It would be a good feature to add for software updates or an app update where it tells you if you’re using the wrong sifter based on your litter. My cats would NOT use the litter box for the first 3 days and I was nervous I would have to return it. However, they’ve successfully figured out it’s the best thing for all of us: them, the dog, and the humans. Another reason I gave 4 stars (really 3.5 but I rounded up) instead of 5 is because adding litter is a complicated process. If you use maintenance mode, you can’t see the max fill line, so you won’t know if it’s too little or too much litter. If you keep it in normal position, the opening isn’t conducive for pouring via a box or bag, so it spills or is just difficult. Adding an additional compartment or opening, or maybe even a line that shows max fill during maintenance mode would be great.
Hi Cam, Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that your cats have adjusted well to the Purobot Max 3 and that it's making life easier for your whole family. We also truly appreciate your suggestions regarding the setup instructions, litter sifter guidance, and the litter refilling experience. Feedback like yours is incredibly valuable, and we'll share it with our product team as we continue improving both our products and the PETKIT App. Thank you again for your support, and we hope you and your furry family continue to enjoy your PETKIT experience! – The PETKIT Team
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