the part I ordered works well
the part I ordered works well, that's all I was needing
About PETKIT
Data updated- Website
- petkit.com
- Category
- Animals & Pets
- Location
- United States · Walnut
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (15/15)
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Is PETKIT legit?
PETKIT (petkit.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 75% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
The item arrived on time and in good…
The item arrived on time and in good packaging.
item would not connect to internet
item would not connect to internet. item said it would connect to 5g, bullshit it will only connect to 2G am nd putting the water fountain direct on my router, it still would not connect! the company sAID IT WOULD STILL WORKJ WITHOUT CONNECTING BUT THEY NEVER TOLD ME HOW AND AFTER 3 DAYS OF TRYING i RETUIRNED IT WITH A REDUCED REFUND VALUE. dO NOT PURCHASE FROM THESE FRAUDS AS THEY DO NOT STAND BEHIND THEIR PRODUCT!
Reply from PETKIT2026-08-03
Hi Thomas, We're sorry to hear about your experience and understand how frustrating this must have been. After reviewing your case, we can confirm that our support team assisted with troubleshooting the Wi-Fi connection and, when the issue could not be resolved to your satisfaction, provided you with a return label. At the time your review was posted, your returned item had not yet been received and inspected by our warehouse, so no refund or deduction had been processed. We can now confirm that your return has been received and your refund has been completed. We sincerely apologize for the inconvenience and appreciate your feedback, as it helps us continue improving both our products and our customer support. – The PETKIT Team
Like the process of machine
Received it quickly after ordering and…
Received it quickly after ordering and easy to install
I wish I would’ve found this five years…
I wish I would’ve found this five years ago. I’d love my cat box and my cats love me and the cat box. Thank you.
Reply from PETKIT2026-08-04
Hi Sara, Thank you so much for your wonderful review! We're thrilled to hear that you and your cats are loving your PETKIT litter box. Your support means so much to us. Wishing you and your furry family many happy years together! – The PETKIT Team
Would not recommend!!!
I regret buying this pet kit machine. It broke within the first year, and I’ve now been waiting over a week for a replacement part. The customer service has been extremely disappointing they don’t seem to care about the inconvenience this has caused. In the meantime, I’ve had to go back to using a normal litter tray for my cat, which defeats the purpose of buying an automatic litter machine in the first place. For such an expensive product, I expected much better reliability and after-sales support. Very poor service and a frustrating experience overall. I wouldn’t recommend it.
Reply from PETKIT2026-08-03
Hi Amreen, We're very sorry to hear about your experience and understand how frustrating this situation must be. As we’re unable to access your order details through Trustpilot, please contact us via [email protected] or the 24/7 Live Chat in the PETKIT App with your order number, purchase channel (such as PETKIT.com or another retailer), and mention your Trustpilot review. We'll review your case as quickly as possible and do our best to help. Thank you for your feedback, and we hope to have the opportunity to make this right. – The PETKIT Team
Awesome product
Awesome product! Best pet fountain on the market. Our cats love the Eversweet Ultra!
Reply from PETKIT2026-08-04
Hi Gary, We are so happy to hear your cats love the Eversweet Ultra! We appreciate your kind words. Your support means so much to us. Wishing you and your furry family many happy years together! – The PETKIT Team
This is the best automated litter box…
This is the best automated litter box ever. Purabot Max Pro2. It's super efficient, truly holds in odor, very convenient and easy to set up, it's automatic, will clean after each use or you can program a schedule. use it with wifi and phone app to control functions. When it auto-cleans, it does a great job. I don't have to scoop anymore. I suggest Non-scented clumping litter and the best one for a clean drum is in my opinion is "Arm & Hammer Clump & seal Slide" because nothing sticks to the insides of the drum. I'm so super happy with this model that I bought another. It's true that you will have to subscribe to get EXTRA video viewing and EXTRA NOTIFICATIONS, after your free trial, but it's Not required! You can still view live actions and up to one minute of play back without a sub. Although I wish they had card slot to save, I choose to sub because my cat is old and I want to monitor her movements. Customer service is super fast and friendly too, You won't be dissapointed in this litterbox.
Reply from PETKIT2026-07-31
Hi Customer, Thank you so much for your amazing review and for sharing your experience! We're delighted to hear that the Purobot Max Pro 2 has been such a great addition to your home. We truly appreciate your support and trust in PETKIT. Wishing you and your cat many happy and healthy years together! – The PETKIT Team
I just love everything about this…
I just love everything about this automatic litter box. I love the shape of it and the two types of deodorizers. I love the alerts I get on my phone as well. I have nothing negative to say about this product. I have used other such litter boxes in the past. No comparison!
Reply from PETKIT2026-07-31
Hi Nancy, Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your PETKIT litter box. Your support means a lot to us. Wishing you and your furry friend many happy moments together! – The PETKIT Team
Still hasn’t arrived
Still hasn’t arrived, and no tracking information. Your shipping sucks. Sorry….
Reply from PETKIT2026-07-31
Hi Andrew, We're very sorry for the delay and understand how frustrating it is to wait without tracking updates. Due to a high volume of orders, processing took longer than expected. We can confirm that your order has now been processed and shipped. You should receive tracking updates as the carrier scans your package. Thank you for your patience and understanding, and we sincerely apologize for the inconvenience. – The PETKIT Team
Good service
Product was delivered in just a few days.
Great Products
The customer service and the quick delivery,
Works great for refilling the…
Works great for refilling the deodorizer mechanism on the smart auto litter box. Scent is pleasant.
Help! I can't cancel the auto-ship!
I have tried cancelling and continue receiving shipments. My account says no scheduled orders or subscriptions and yet Im still charged and sent filters. This is a racket.
Reply from PETKIT2026-07-31
Hi Amanda, We're sorry for the frustration this has caused. We've reviewed your account and have already canceled your filter subscription for you. In the future, you can also manage or cancel your subscription at any time by logging into your account on PETKIT.com. If you have any further questions or need additional assistance, please don't hesitate to contact us. We're always happy to help. – The PETKIT Team
Very good customer service
Very good customer service. Got right back to me on several occasions when I had questions/concerns.
Reply from PETKIT2026-07-31
Hi Linda, Thank you so much for your kind words! We're delighted to hear you had a positive experience with our customer service. We truly appreciate your support and look forward to serving you and your furry friend again! – The PETKIT Team
Love Perkit brand
Love Perkit brand. I’ve had a water fountain I purchased on Amazon for over 3 years and just this past week had to replace the motor. Good quality products! I even purchased a second fountain for my animals. This is a good brand 100%.
Reply from PETKIT2026-07-30
Hi Customer, Thank you so much for your wonderful review and for your continued trust in PETKIT! We're delighted to hear our products have been serving you and your pets for so many years. Your support means the world to us. Wishing you and your furry family many more happy years together! – The PETKIT Team
Awful brand, absolutely no care for pets just £
I have spent the last 4 days demanding a return label, each time they will respond completely ignoring your return label request and go on and on about how they will deduct £35...
Reply from PETKIT2026-07-30
Hi Darren, We're sorry to hear about your experience and understand your frustration. The return shipping fee mentioned by our team is based on our return policy for non-quality-related returns, but this should not affect our commitment to providing clear communication and support throughout the process. We'd like to review your case and make sure everything has been handled correctly. Please reply to our previous email or contact us via the 24/7 Live Chat in the PETKIT App, mentioning your Trustpilot review. We'll be happy to look into your case and assist you further. – The PETKIT Team
I don’t like that I cannot return the…
I don’t like that I cannot return the item I purchased because I opened one of three deodorizers before I seen that it was the wrong one.
Reply from PETKIT2026-07-30
Hi Breanna, We're sorry to hear about your experience. We understand how disappointing it is to realize you've purchased the wrong item after opening the package. Our support team has already reached out to you by email to review your case. Please keep an eye on your inbox (and spam/junk folder) and reply when you have a chance. We'll do our best to assist you and find the best possible solution. – The PETKIT Team
Great product
Easy to set up and install. Always have fresh clean water. Easy to clean and maintain.