PETKIT (petkit.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 75% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
J
Johnny Kinder · 1 review · Verified · Experienced 2026-06-30 ·
★★★★★
Great ideas, poor engineering.
I'm not a fan of having to resolve problems through emails. For me it failed because support could never resolve the issues. Not once but twice. Support recommended we buy an upgraded version of the water dispenser. Eventually it failed, as well. The products are cool. They are poorly engineered and have not lasted. We have moved on.
Reply from PETKIT2026-07-23
Hi Johnny,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our products and support did not meet your expectations.
For future assistance, you can also contact our support team through the Live Chat feature in the PETKIT App, which is often a faster and more efficient way to receive help than email.
We truly appreciate your feedback, as it helps us continue improving both our products and our customer service. We wish you and your pets all the best.
– The PETKIT Team
Love the product. Wish you had a better support. At first I got a recording, which lasted about 66 seconds, than was disconnected 4 times. When I finally got a response the agent was hard to understand, and couldn't help saying he would have a specialist contact me. Never got a callback. I had a simple solution. A I had to do was go intosettings to remove the kitten protection to get it to self clean. Other than that it has been functioning great ever since.
Reply from PETKIT2026-07-23
Hi Sam,
Thank you for your feedback and for sharing your experience. We're glad to hear that you're enjoying the product and that it's been working well after finding the correct setting.
We're sorry to hear that your support experience didn't meet your expectations. We understand how frustrating it can be when you're unable to get timely assistance, and we'll continue working to improve our support experience.
For any future questions or assistance, we recommend contacting us through the Live Chat feature in the PETKIT App. Our 24/7 Live Chat Support is available around the clock and is often the quickest way to receive help from our team.
Thank you again for your valuable feedback and for choosing PETKIT!
– The PETKIT Team
Love the little box. Switched from another brand of automatic litter box and couldn’t be happier. I love that it pairs with my iPhone and gives me alerts about my two cats’ usage and reminds me when to add litter. Also, no more litter box smell because of the ingenious deodorant delivery system.
Reply from PETKIT2026-07-28
Hi Nancy,
Thank you for your wonderful review! We're so happy to hear you're enjoying your PETKIT litter box.
We truly appreciate your support and wish you and your two cats many happy and comfortable days ahead!
– The PETKIT Team
F
Fernando · 5 reviews · Experienced 2026-05-19 ·
★★★★★
Order Carefully - Don’t throw out the box!
I made an error purchasing the Purobot Max Pro 2, thinking it was the one with the camera! It wasn’t until after opening & discarding the box that I realised it was the incorrect model. Totally my mistake! However unit still sealed in plastic with tape. I immediately emailed them to see if there was anything that could be done as I was hoping for an exchange & not a return.
(I did read that the box was required for change of mind returns) ultimately they said they dont do exchanges it would need to be processed as a refund but due to having no box “ a restocking fee of at least 20–35% may be applied upon inspection”. Whilst the person i dealt with was lovely, I would expect better customer care & grace with such a premium product.
I”ll be looking at competitors in the future with better customer focus.
Reply from PETKIT2026-05-28
Hi Fernando,
Thank you for your feedback, and we’re sorry this experience did not meet your expectations.
The original packaging requirement is part of our return policy because it helps protect large products during return shipping and inspection. Without the original box, additional handling or repackaging costs may unfortunately apply.
That said, we completely understand your comments regarding flexibility and customer experience for premium products, and we truly appreciate you taking the time to share this feedback with us. We will pass it along to our team for further consideration.
Thank you again for your support.
– The PETKIT Team
