Petlibro

Hi Victoria, Thank you so much for your wonderful review. It is great to hear that Jinsen was able to help you and that your cat is happy with the wet feeder. We truly appreciate your support and look forward to hearing from you again. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Hi there, Thank you for your message. I understand your concern about the warranty replacement process. We are delighted to hear that your issue was resolved fairly and that our representative provided responsive assistance. It is great to know that the warranty replacement was successful. We appreciate you taking the time to share your positive experience with us. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Hello Tessa, Thank you for your message. I understand your concern about the compatibility issue you encountered with your recent order. We are thrilled to hear that our team could help you find a great solution. Your long term support of our products is truly appreciated, and we are so glad to hear that your water fountain is still working well after all this time. Thank you for taking the time to share your positive experience with us. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Dear Marion, Thank you so much for your thoughtful review! We're truly happy to hear that our team's prompt response and follow-up made a difference and that you felt well supported throughout the process. Providing a caring and reliable experience for both pets and their families means a lot to us. We sincerely appreciate you taking the time to share your kind words! Sincerely, Petlibro Customer Support

Hi Karen, Thank you for sharing your wonderful experience with our stainless steel fountain. It is lovely to hear that your cat is staying well hydrated and enjoys hanging out by her new water source. We are so pleased that the quiet design and simple filter maintenance have made your experience a positive one. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Hi Janis, Thank you so much for taking the time to share such wonderful feedback about your Granary Smart Camera Pet Feeder and our customer service team. We are thrilled to hear that the feeder and app are working so well for your cats, and that Alexa was able to assist you smoothly with your discount. Knowing that you love our water fountain as well means the world to us. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Hi Hannah, It is wonderful to hear that your experience with our products and services has been so positive. We are truly honored to be a part of your pet care routine and to know that our efforts to provide efficient service have made a difference for you and your companions. We appreciate your support and hope your pets continue to enjoy their Petlibro devices.

Hi Syed, Thank you so much for your wonderful review and for the incredible 1000/10 rating. We are truly touched by your kind words regarding our customer service team. It is our goal to be as helpful and accommodating as possible, and we are delighted to hear that we were able to support you so quickly. Your feedback means the world to us and encourages our team to continue providing the best care for our customers and their pets. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Hi Robin, Thank you so much for your five-star review. We are delighted to hear that our support team provided a prompt solution for you and your pet. Knowing that our products are making a positive difference in your daily routine is truly rewarding for us. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Hi Dillon, Thank you for taking the time to share your feedback. We are truly sorry that our responses did not properly address the information you had already provided and that you had to wait longer than expected for assistance. During this busy season, we have experienced a significant increase in customer inquiries, which has affected our response times. However, we understand that this does not lessen the frustration caused by the delay or by having to repeat information that was already included in your emails. We sincerely apologize for overlooking those details. We are actively training additional team members and improving our internal processes so that each inquiry can be reviewed more carefully and answered more efficiently. We also appreciate your cooperation in locating and providing the receipt required for warranty verification. Proof of purchase is necessary for us to confirm warranty eligibility, but we sincerely apologize that our previous response did not explain this policy clearly. We have shipped the missing cleaning brush, and it is currently in transit. We are sorry that the unclear communication made the process more frustrating than it needed to be. A dedicated member of our support team will follow up with you within 24 hours to review your experience and provide further assistance. Thank you again for bringing this to our attention and giving us the opportunity to improve. Sincerely, Petlibro Customer Support

Hi Tze, Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear about the support Alexa provided. It is wonderful to know that her dedication and care helped resolve the issues with your order and restored your confidence in our service. We are very happy that your replacement fountain has arrived and that your five little dogs are enjoying it. Your kindness in sharing this feedback and in resolving the PayPal case means a lot to our team. Thank you for being such a valued part of the Petlibro family. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Hi Chelsea, Thank you for your message. I understand your concern about the issue you experienced with your polar wet food feeder. We are delighted to hear that our team was able to resolve this for you and that you are happy with the replacement device. It is our goal to provide excellent service to all our customers. Your kind words for Vincy and our team are very much appreciated. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.