Pigeon Mountain Trading Company

Mr. Riggle, We are very sorry about the wait you had for your order. Our customer service employees did state that the jars brought over for you were labeled wrong (our error) so they had to go pick up more for the warehouse. But you also asked for additional jars, which we gladly brought back from the warehouse as well -- this did add a bit of time to the task. Our employees felt that both you and your wife did enjoy your time at the store and never got the sense that you were aggravated at all. As for the taxes, we did apologize profusely for that oversight when you were called. The people manning the cash register the day of your visit were not aware of the missing taxes, and they did not know you needed to pay them. When asked if you would like to pay by credit card over the phone, you declined and asked that we send you an invoice -- which we did. While computer software errors are frustrating for us all, they do occur and we too must do the right thing and collect the taxes owed so that we stay in compliance with the laws. We do strive to provide our customers the best possible service that we can. Mistakes happen, as they did in this case, but we did our best to rectify the problems in a professional and courteous way. We regret that you do not feel the same and hope that will give us another chance. Be on the lookout in your email for a personalized discount code to use online or at our store on a future purchase. We hope to see you again! --Pigeon Mountain Trading Company

Mr. Smith, We are so sorry that the Postal Service has not approved your claim yet. We have not refused to compensate you for your purchase, as the claim is still under review with the USPS. I'm not quite sure from whom you are receiving your information about our receiving $499.00 from the Post Office, but that is untrue. We insure the bees for the cost of the package, and no more. Our manager, Lori Jackson, even sent you the screen shot of the the USPS page showing that your claim is still under review. We know how frustrating your loss is, and we are not pleased with the way your bees arrived. Why anyone at the post office would think sticking a box of living bees in a bag is a good idea is beyond comprehension. Please know, that despite your frustration, we are doing everything we can on your behalf with the Post Office. As soon as your claim is approved, we will refund you your money. --Pigeon Mountain Trading Company