Pigeon Mountain Trading Company

Misleading product description…

Misleading product description necessitated a return. They could care less. Did not provide return shipping label. Avoid this company like the plague!

Web page charges incorrectly/warehouse sends wrong merchandise

I ordered honey jars from PMT in full compliance with their webpage. I live out of state and decided to take a long (2 hr one way) drive to pick up the jars in the store. I clicked Store Pickup on the web page and selected a date/time for pickup. Upon arrival, they had jars from the warehouse, ready to go. Unfortunately, they were the WRONG jars. It took about an hour of standing around but a fine young man went to the warehouse and got the correct jars. Ok, a wasted hour after driving 2 hours isn't that big of a deal (I guess). The next day I received a phone call from the manager of PMT saying that I left without paying GA sales tax. I reminded her that I paid online and their computer software did not charge me. To me, she was putting the onus on me, saying that I left without paying the sales tax. I told her that if they were supposed to have charged tax I would have paid it, but they never said anything about it and their store website did not charge it either. I was subsequently emailed an invoice with a note to "Pay within 24 hrs". As frustrating as this is, I always try to do the right thing, so I paid the invoice within the time limit. I had problems getting an order correct last year too. Time to find another bee supply store.

A great company to deal with...They…

A great company to deal with...They stand behind their product.

Great product great price

Easy to navigate website.

Love this place

I ordered a bee package which came to…

A terrible company to work with. I ordered a bee package which came to me damaged and with dead bees. I notified Pigeon Mountain Trading Company of what I had encountered and they made a claim with the post office and refused to compensate me for the damaged package and dead bees. They got the money from the post office, which I understand was around 499.00 and I lost 190.00 dealing with Pigeon Mountain Trading Company. Buyer beware they will not do any refunds. They just ignore your emails to get things set right. I dealt with Lori Jackson to be specific. The claim is not my claim, the claim is yours with the post office. The post office told me that you insured the package for just under 500.00 so I assumed that it was for 499.00 since anything over 500.00 would have incurred a steeper charge. You could have compensated me long ago. Like I said this is your claim with the post office. I went through all of the steps to insure that you would have a valid claim. You have had more than enough time to compensate me for my loss since it was your shoddy packaging being damaged that led to the bees being put in a bag in the first place. Like I have said this is your claim with the post office, not mine. You should have compensated me months ago. Crappy customer service.

I did have trouble with online order BUT ☺️

I did have trouble with online order; called it in. Customer service was top notch. My veil and jacket are just what i wanted.

Keep it local

I am a Chattanooga beekeeper and Pigeon Mtn is an excellent local resource.

We ordered multiple semi-ventilated bee…

We ordered multiple semi-ventilated bee jackets. We have ordered many bee jackets form multiple suppliers looking for a quality, breathable jacket that still provides some sting protection. Our crew love the new jackets and they seem better quality than most others we've ordered. Delivery was also surprisingly quick. Great work over there! We plan to order from them again.

bee arrival

very few dead bees-----arrived in excellent condition---they are very calm to work with--==they are now busy as a bee----(bad joke) don

Bees Knees

They were very nice. The hive has been very slow to build up. They were packaged very well.

Nice

Well. I like the prices in bulk seed, smoker fuel, and candle wicks. Other than that the honey was a little expensive but I understand that. The only issue I did have was the price on shipping. It was 50 dollars about. Seems like alot

Great service and new ventilated suit

Great communication and assistance! I needed help deciding on suit and glove sizes and the ladies went above and beyond helping me decide the best fit. It wohld be nice if the new ventilated suit came in womens curves and the XS and S gloves werent essentially the same size. I would also suggest longer zippers around the ankles. But... I really like everythinf I've purchased and others from my bee club have purchased suits based on my recommendation. The seam did come apart in one glove but I've stitched that back up. Hope that helps. I will be purchasing from you again :-)

Superb service and great quality overall

I had a few issues with packing etc. They took ownership of the problems and replaced the items on the spot. The only negative I currently have is that their hive covers are a bit on the small side and often difficult to align with the inner cover and super. I always need to back up and check to be sure they're seated properly. I've been doing this for well over forty years and this is the first time I've ever had that problem. Their quality is top notch otherwise.

I have purchased bees from PM twice

I have purchased bees from PM twice, as my sister has too. Each time, we don't seem to make out well. When we get the bees from Mann Lake they thrive, PM bees always flounder and do not do well here. Maybe is is the shipping ride, as we drive out into PA to get the Mann Lake bees, but I am not sure what the problem is. This year, when the bees arrived, there were four bees in the queen cage, and it was sealed. Not sure what was going on there either. The company seems to be a good one, but we have had bee problems. Not sure what to think.

Everything was awesome

Everything was awesome, called and had some questions and there were answered right away!

Bee Keepers Selling Bees

Staff were very easy to work with. We are undecided of the queen being free or caged. Caged easy to find, free would see evidence of queens acceptance and laying ability. Picked up bees 23 May 19, very active and appearing to be a solid hive, today 14 Jun 19.

I have always had great service from…

I have always had great service from pidgeon mnt.

I really appreciated that they did…

I really appreciated that they did everything to help with my purchase and shipping issue. Great service Thank you!!!!