Pinkyparadise

Thank you so much for your kind words!

Thank you for sharing your experience! Your continued support truly means a lot to us, and we look forward to serving you again 😊

Thank you so much for your kind words! We’re really happy to hear that our team was able to assist you promptly and make the experience a positive one. We truly appreciate your support and look forward to serving you again 😊

Hi, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating this must have been. After reviewing your case, we noticed that similar discomfort occurred previously. In some cases, certain lens materials or designs may not be compatible with everyone’s eyes, even when used correctly. To help ensure a better experience moving forward, we have suggested exploring an alternative brand that may be more suitable. Our team has also sent you an email detailing the resolution and next steps for this case. Kindly check your email, and please feel free to reach out to us again if you need further assistance. We truly appreciate your understanding and the opportunity to assist you.

Hi, Thank you for your feedback, and we sincerely apologize if the product did not meet your expectations. We would like to clarify that all product information, including specifications and descriptions, is clearly stated on our website. We strongly encourage customers to review the product details carefully before placing an order, as we are unable to be responsible for any misunderstandings or assumptions that our products are identical to those sold on other websites. We are committed to providing accurate and transparent information and genuinely value customer feedback. However, as no order number has been provided, we are currently unable to review the matter or address the concern in detail. Kindly email our support team at [email protected], including your order number and any relevant details, so we may further assist you. Thank you for your understanding.

Hi, Thank you for your feedback, and we sincerely apologize for the inconvenience caused. Upon checking with Mexico Post’s tracking system, it shows that the delivery attempt was unsuccessful as the recipient was unavailable at the time of delivery. No worries, we have sent you an email outlining the available solutions to resolve this matter. Kindly check your email and get back to us at your earliest convenience. Once again, we sincerely apologize for any inconvenience caused. Thank you.

Thank you so much for your kind words and continued support! 🥰

Hi, Thank you for your message. We understand how frustrating this experience has been, and we genuinely want to help you get this resolved. To clarify, customers are fully responsible for providing a complete and accurate shipping address during checkout, as this information is unknown to us. After reviewing your order, the address submitted included unit number 173 instead of 176, which was only brought to our attention after the delivery issue arose. Kindly note that we do not have access to your building’s internal apartment listings, so we are unable to verify whether a specific unit exists or not. Our team ships strictly to the address entered at checkout, and according to UniUni’s tracking records, the parcel was delivered to that same address. The courier also provided delivery confirmation along with a photo, which we have already shared with you. Once a package has been shipped, the delivery process is handled entirely by the courier. In this case, both UniUni and the payment gateway confirm that the address provided on your order was unit 173, and we do not have the ability to alter or override this information. Regarding the shipping and notification emails: Our system shows that all emails were successfully sent to the email address entered during checkout. We have not experienced this issue with other customers, and there is no reason for us to withhold any information. We kindly suggest checking all folders, including spam or deleted items, as emails may sometimes be filtered automatically. At this stage, the most effective next step is to contact UniUni directly and request an investigation into the delivery. If UniUni confirms that the package was delivered to the wrong location or was lost, we will be able to proceed with a reshipment for you. However, if the courier confirms the delivery was completed correctly to the address provided, we will not be able to offer a free replacement. We truly want to work with you toward a solution, and we appreciate your understanding and cooperation. Thank you, and our sincere apologies for the inconvenience caused.

Thank you so much for your kind words and continued support! 🥰

Thank you so much for your kind words and continued support! 🥰

Thank you so much for your kind words and continued support! 🥰

Thank you so much for your kind words and continued support! 🥰

Hi, Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. Firstly, we’d like to clarify the tracking update showing “delivered in Hong Kong, Kwun Tong.” This does not mean your package was delivered to Hong Kong. That location is simply the destination of the shipping carrier’s tracking system, where the final status updates are processed. It is not the delivery address of your order. Please also be informed that shipments sent out in early September were unexpectedly held by U.S. Customs due to the recent tariff situation. This issue has affected many international parcels across multiple carriers. While we did everything possible to push for quicker updates, customs delays and tariff reviews are unfortunately outside our control. We want to reassure you that we have never experienced delays like this before, and the situation was caused entirely by the unexpected customs and tariff complications. As soon as we realized the situation was no longer acceptable, we proceeded with a refund not because of the threat of a dispute, but because we genuinely understood your frustration and wanted to resolve this in your favor. At this moment, we notice that no order number or full name was provided in your message. Could you please email us your details so we can review your full conversation with our representative and ensure there are no misunderstandings on either side? Since the refund has already been issued, we want to make sure everything is correctly settled on our end as well. Thank you for giving us the chance to make this right. Please reach out to enquiry@pinkyparadise we’re here to help. Our sincerest apologies for any inconveniences caused.

Thank you so much for your kind words and continued support! 🥰

Thank you so much for your kind words and continued support! 🥰

Hi, Thank you for your feedback and we truly apologize for the inconveniences caused. We would like to clarify that your order was placed on 10 November 2025, two days before our new promotion went live. Your order was shipped on 12 November 2025, prior to the start of the promotion. To be fair to all customers, promotions can only be applied to orders placed on or after the promotion start date, which means your order is unfortunately not eligible. That said, we did offer a coupon code with the same discount for your next order as a gesture of goodwill, though we understand you chose not to use it. We sincerely apologize, but this is the best accommodation we can provide under the circumstances. We appreciate your understanding and hope your order meets your expectations once received. Thanks for your kind understanding.

Hi, Thank you for reaching out and we truly apologize for any inconveniences caused. We would like to inform you that we have responded to all your emails from [email protected] since October 29th, but it seems we did not receive a reply from your side. In our previous responses, we provided options for reshipment or refund for your order. Kindly check your spam/junk folder in case our emails were filtered, and reply to us so we can proceed with the appropriate action accordingly. We sincerely apologize for any inconvenience and appreciate your prompt response. Best regards,

Hi, We’re truly sorry to hear about your experience and completely understand your frustration. Unfortunately, the customs clearance delay was beyond our control, and your order was among the few affected shipments. We have been actively following up with the courier since early October and offered both reshipment and refund options as soon as it became clear that your parcel was stuck. Initially, the courier had confirmed it would still be delivered, which caused some delay in our decision, but once the delay extended, we decided to take the loss and promptly offer a refund or replacement. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding throughout this unexpected situation.

Thank you so much for your kind words and continued support! 🥰

Thank you so much for your kind words and continued support! 🥰