Pipedrive

Hi Sean, Thank you for your feedback! We're glad to hear that the team have has been so helpful. We're sorry that your onboarding experience didn't meet your expectations and understand the frustration of having to start over. We appreciate your honest feedback and will share it with the relevant team as we continue improving our onboarding experience. Best regards, Pipedrive Team

Hi Yuliia, Thank you for your feedback! We’re glad to hear that Pipedrive has been a positive tool for your team and is helping you stay organized with sales and customer relationships. It’s great to know that the team has been so supportive and helpful throughout your journey. We also understand that building consistent CRM habits takes time, and we’re happy to hear you’re making steady progress and we look forward to continuing our collaboration. Best regards, Pipedrive Team

Hi Samantha, Thank you for sharing your feedback. We're sorry to hear that your onboarding experience was disappointing and did not meet your expectations. We understand how frustrating it must have been to experience delays and communication gaps during such an important stage of your setup. We agree that onboarding should be a smooth and well-supported process. We appreciate you bringing these concerns to our attention, and your feedback has been shared with the relevant teams as we continue to improve our communication and handover processes. Best regards, Pipedrive Team

Hi Michelle, Thank you for your feedback! We're glad to hear that the team was able to make your experience smoother and help you explore pricing options that better fit your needs. It's always great to hear when our team can provide helpful guidance and work with customers to find the best solution for their business. Best regards, Pipedrive Team

Hi Maria, Thank you for your feedback! We're glad to hear the meeting was helpful and that you got the answers you needed, along with new ideas for using Pipedrive more efficiently. Best regards, Pipedrive Team

Hi Sruly, Thank you for your feedback! We're thrilled to hear that you're enjoying Pipedrive and that you've had a great experience with our service. We appreciate your support and are glad to be helping your business succeed. Thanks for being part of the Pipedrive community! Best regards, Pipedrive Team

Hi Jacques, Thank you for your feedback! We're delighted to hear that you had a positive experience with the team and found their support helpful and insightful. Thank you for taking the time to recognize their efforts and for being part of the Pipedrive community! Best regards, Pipedrive Team

Hi Jake, Thank you so much for your kind words! We're delighted to hear that your experience with Pipedrive has been so positive. It's great to know that the team made the setup process smooth, took the time to understand your needs, and provided helpful guidance throughout. We're also glad you're enjoying the platform and finding it intuitive and easy to use. Thank you for your recommendation and for choosing Pipedrive. We look forward to being part of your continued success! Best regards, Pipedrive Team

Hi Niall, Thank you for taking the time to share your experience. We're sorry to hear that the implementation process did not meet your expectations and that you felt frustrated by the pace of progress and communication. We understand how important it is to see clear momentum when investing in implementation services, and we're disappointed to hear that this was not your experience. To provide some context, the implementation work began following the call, and the Zapier integration had already been built and published. As additional custom fields were introduced to further enhance the workflow, the team encountered a limitation where certain fields from Adversus were not available for mapping within Zapier. Because this was a third-party platform dependency, the team escalated the matter directly to Zapier to determine whether the fields could be supported or if a platform limitation existed. While awaiting Zapier's response, communication was unfortunately impacted by overlapping absences, which delayed follow-up more than intended. We recognize that regardless of the reason, the experience felt slower and less transparent than it should have, and for that we sincerely apologize. Once Zapier provided clarification, the findings were shared immediately. At that point, we learned that you had decided to continue the project with another provider. We completely respect that decision and are glad you were able to find a solution that worked for your needs. Your feedback regarding expectations, communication, and the overall implementation experience is valuable and will be shared with the relevant teams. We are always looking for ways to improve our processes and ensure customers receive the level of service they expect when engaging with our implementation specialists. Thank you again for sharing your perspective, and we wish you continued success with your Pipedrive setup moving forward. Best regards, Pipedrive Team

Hi Miriandre, Thank you for your feedback! We're glad to hear that once your team got familiar with Pipedrive, you found it to be a complete and easy-to-use tool. We're also happy to know that our support has been helpful and that the team as made a positive impact through they dedication, knowledge, and willingness to help. Best regards, Pipedrive Team

Hi Mora, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your frustration and that your recent experience with Pipedrive has left you feeling disappointed. We understand how frustrating it must be when usage limits impact your workflow, especially when you’re trying to access and work with your own data at scale. Your feedback about API usage and overall cost perception is clearly important, and we’re sorry that this has created friction in your day-to-day work. To ensure transparency, all usage limits, including API limits, are publicly available and documented here: Pricing page: https://www.pipedrive.com/en/pricing Knowledge base article: https://support.pipedrive.com/en/article/usage-limits-in-pipedrive We aim to make this information accessible so customers can make informed decisions based on their needs before and during usage. We also hear your broader concerns around pricing and value. Feedback like this is important to us, and we will make sure it is shared with the relevant teams for review. If you’re open to it, our support would be glad to take a closer look at your specific setup and usage to see if there are any optimizations or alternatives that could better fit your needs. Thank you again for your honesty. Best regards, Pipedrive Team

Hi Steve, Thank you for your kind feedback! We’re really glad to hear that you found the overview informative and detailed, and that the follow-up met your expectations. Best regards, Pipedrive Team

Hi Leonardo, Thank you for your thoughtful feedback! We’re delighted to hear that your alignment meeting with the team was so positive and productive. It’s great to know that they were able to answer your questions clearly, share helpful best practices, and introduce new ways to get more value from Pipedrive. Best regards, Pipedrive Team

Hi Jack, Thank you for your great feedback! We’re really glad to hear that you found Pipedrive easy to set up and use, and that our customer service and support team were helpful. We truly appreciate your recommendation and are happy to know you’re having a positive experience with the platform. If you ever need anything, we’re here to help! Best regards, Pipedrive Team

Hi Clive, Thank you for your feedback! We’re really glad to hear that the team provided you with such a great experience. Best regards, Pipedrive Team

Hi Ruchi, Thank you for such a thoughtful and detailed review! We're delighted to hear that your sessions with the team have been so valuable. It's wonderful to know that team's expertise, particularly in reporting, automation, and workflow optimization, has helped you unlock more value from Pipedrive and improve your team's efficiency. We're especially pleased that their ability to explain complex topics clearly and provide practical, actionable guidance has made a positive impact on your learning experience. Best regards, Pipedrive Team

Hi Claire, Thank you for your feedback! We're delighted to hear that introducing Pipedrive to your business has been a seamless experience. It's especially great to know that the support you received during the early stages of your transition helped build confidence and made the onboarding process smoother. Helping teams get up and running successfully is something we take great pride in. Best regards, Pipedrive Team

Hi Christapor, Thank you for your feedback! We're glad to hear that Pipedrive has helped you build and manage your sales process from the ground up. It's great to know that the easy-to-use interface, visual pipelines, and automation features are helping your team stay organized and track performance more effectively. Best regards, Pipedrive Team

Hi Keith, Thank you for your kind words! We're delighted to hear that the team was able to help you and make your experience a positive one. Best regards, Pipedrive Team

Hi Artūras, Thanks for your feedback! We’re really glad to hear that you found the integration of your contacts and ongoing deals quick and smooth. We appreciate your recommendation and are happy to know Pipedrive is working well for you. If you ever need any help or have questions, our team is always here to support you. Best regards, Pipedrive Team