Pipedrive (pipedrive.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
A
Allen E · 1 review · Experienced 2026-08-07 ·
★★★★★
terrible onboarding (basically does not exist)
I have an entire organization to move over. it has been weeks of me trying to get any set up assistance or onboarding and it has been excuse after excuse either audio problem or meeting cancellations. If you are a decision maker and have a reasonable expectation for things to get done in a timely manner do not waste your time. I have wasted hours setting up and booked several onboarding and nothing has come of it. I reached out in to customer service via email and chat and nothing has been done.
Great customer service and help with understanding the CRM
Reply from Pipedrive2026-08-07
Hi Nancy,
Thank you for your kind feedback!
We're delighted to hear that you had a great experience with our customer service team and that we were able to help you better understand Pipedrive.
Providing the guidance our customers need to get the most out of the platform is something we truly value.
Thank you for choosing Pipedrive!
Best regards,
Pipedrive Team
M
Monica · 1 review · Experienced 2026-08-03 ·
★★★★★
My interaction with Pipedrive and Clarissa
My interaction with Pipedrive and specifically Clarissa has been exceptional. We have started off with one subscription to develop the blueprint before we roll out to the team and with Clarissa's input, the process has been seamless knowing that we continuously have the support of an expert guiding us to achieve the overall objective.
Reply from Pipedrive2026-08-06
Hi Monica,
Thank you for your wonderful feedback!
We're delighted to hear that your experience with Pipedrive has been exceptional and that the team has helped make the process seamless.
It's great to know that their expertise and ongoing guidance are supporting you as you build the foundation for your team's rollout.
Thank you for choosing Pipedrive, we look forward to supporting you and your team every step of the way!
Best regards,
Pipedrive Team
Definitely glad our team went with pipedrive, it's the sales-first CRM we have been looking for, not bogged down with busy interfaces we don't need all while being flexible to adapt how we want to organize and maintain our salesteam. Learning it was pretty quick and it's integration marketplace is key to making this over the top for our sales process. Thanks Zach!
Reply from Pipedrive2026-08-06
Hi Justin,
Thank you for your fantastic feedback!
We're delighted to hear that Pipedrive has been the sales-first CRM your team was looking for.
It's great to know that the clean interface, flexibility, quick learning curve, and integration marketplace are helping you build a sales process that works for your team.
Thank you for choosing Pipedrive, we're excited to continue supporting your team's success!
Best regards,
Pipedrive Team
M
Michael Turner · 1 review · Experienced 2026-08-05 ·
★★★★★
Great growth platform for managing a pipeline
Pipedrive provides exactly what I need for a startup company expanding the pipeline to manage deals and contacts. It offers so much more flexibility than I need at this time, but that will be super helpful as we grow into that need. The customer service team is very helpful and always looking to ensure we are getting the most out of the platform.
Reply from Pipedrive2026-08-05
Hi Michael,
Thank you for your wonderful feedback!
We're delighted to hear that Pipedrive is providing the right balance of simplicity and flexibility for your growing startup.
It's great to know the platform is helping you manage your deals and contacts today while offering the scalability to support your future growth.
We're also pleased that our customer service team has been able to help you get the most out of Pipedrive.
Thank you for choosing us, we look forward to supporting your journey as your business grows!
Best regards,
Pipedrive Team
L
Lee Ashworth · 1 review · Experienced 2026-08-05 ·
★★★★★
I absolutely LOVE this CRM
I absolutely LOVE this CRM. It's nearly perfect for my needs. Very robust but a pretty easy straightforward learning curve. Early days but so far I'm totally impressed!
Reply from Pipedrive2026-08-06
Hi Lee,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're loving Pipedrive and that it's been such a great fit for your needs.
It's especially rewarding to know you find the platform both powerful and easy to learn.
We're excited to be part of your journey and look forward to supporting your continued success as you explore everything Pipedrive has to offer.
Best regards,
Pipedrive Team
Amazing CRM very easy to use and I have help right away if I run into any issues. I also love how it integrates with other apps we use.
Reply from Pipedrive2026-08-04
Hi Jesenia,
Thank you for your fantastic feedback!
We're thrilled to hear that you find Pipedrive easy to use and that our team is there to help whenever you need support.
It's also great to know that our integrations with your other apps are helping streamline your workflow.
Thank you for choosing Pipedrive.
We're excited to continue supporting your success!
Best regards,
Pipedrive Team
W
Wouter · 1 review · Experienced 2026-07-30 ·
★★★★★
Very fast (human!) response and to the…
Very fast (human!) response and to the point, so I was not left in the dark with my questions at all.
Reply from Pipedrive2026-08-03
Hi Wouter,
Thank you for your kind feedback!
We're delighted to hear that you received a fast, helpful, and personal response.
Providing clear answers is something we strive for every day.
Thank you for choosing Pipedrive, and we're always here if you need us!
Best regards,
Pipedrive Team
O
Oak & Still · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Great engagement from the outset.
Great engagement from the outset.
Easy set up and very active in supporting with onboarding.
Reply from Pipedrive2026-08-04
Hi,
Thank you for your great feedback!
We're delighted to hear that you had a positive experience from the very beginning and that the setup process was easy.
It's also wonderful to know our team was proactive and supportive throughout your onboarding.
Thank you for choosing Pipedrive.
We look forward to supporting your success!
Best regards,
Pipedrive Team
s
scarlett · 1 review · Experienced 2026-07-31 ·
★★★★★
review of pipedrive
the platform is easy to use and the staff are relatively responsive
Reply from Pipedrive2026-08-03
Hi Scarlett,
Thank you for your feedback!
We're glad to hear that you find Pipedrive easy to use and that you've had a positive experience with our team's responsiveness.
We appreciate you taking the time to share your experience and look forward to continuing to support your success with Pipedrive.
Best regards,
Pipedrive Team
I had an amazing experience with pipedrive. They are professional, fast, problem solving. I recommend it to everybody I know.
Reply from Pipedrive2026-08-03
Hi Chiara,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had such a positive experience with Pipedrive.
Knowing that you found our team professional, responsive, and focused on solving your challenges means a lot to us.
Best regards,
Pipedrive Team
First is the product. Easy to learn and had the features we were looking for in a CRM tool. The videos were helpful and the trial allowed us to experiment and learn. The meeting with John and support through the trial phase was great. John was very helpful and responsive to all our questions.
Reply from Pipedrive2026-07-31
Hi Shawn,
Thank you for your wonderful feedback!
We're delighted to hear that you found Pipedrive easy to learn and that it offered the features you were looking for in a CRM.
It's great to know the videos and free trial helped you explore the platform with confidence.
We're especially pleased to hear about your experience with the team.
It's fantastic to know their support and responsiveness made your trial experience even better.
Thank you for choosing Pipedrive!
Best regards,
Pipedrive Team
Stacey Clarke was excellent. The training was very helpful, well organized, and easy to follow. She took the time to answer all of our questions and made sure we understood each step of the process. We were able to resolve all of our doubts during the session, and I left feeling much more confident about using the platform. I really appreciated her patience, knowledge, and clear explanations. Highly recommend her training sessions!
Reply from Pipedrive2026-08-03
Hi Carolina,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided such a helpful and well-organized training session.
It's great to know that their patience, expertise, and clear explanations helped answer all your questions and gave you the confidence to get the most out of Pipedrive.
Best regards,
Pipedrive Team
E
Ellie · 1 review · Experienced 2026-07-30 ·
★★★★★
Exploring PipeDrive Features with Stacey Clarke
Been using PipeDrive for quite some time but we are further exploring its features specifically creating reports inside it. Stacey Clarke taught the process effectively and with great patience.
Reply from Pipedrive2026-07-31
Hi Ellie,
Thank you for your kind feedback!
We're delighted to hear that you've been using Pipedrive for some time and are continuing to explore its features.
It's wonderful to know that the team's patience and guidance helped you better understand how to create reports and get even more value from the platform.
Thank you for choosing Pipedrive!
Best regards,
Pipedrive Team
Nicolas provided excellent insight into the Pipedrive platform. His professionalism directly contributed to our decision to sign up for the platform.
Reply from Pipedrive2026-07-31
Hi Alex,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided valuable insights into the Pipedrive platform and that their professionalism played an important role in your decision to join us.
Thank you for choosing Pipedrive, and we look forward to supporting your success!
Best regards,
Pipedrive Team
Working with Su Pak, our Customer Success Manager at Pipedrive is an absolute pleasure! She is knowledgable, solution-focused and always eager to help. Pipedrive is also easier to use than other CRMS and works well for our needs.
Reply from Pipedrive2026-07-30
Hi Jaclyn,
Thank you for your wonderful feedback!
We're delighted to hear that Pipedrive is a great fit for your needs and that you find it easier to use than other CRMs.
We're especially pleased to hear about your experience with the team.
It's fantastic to know that their knowledge, solution-focused approach, and dedication have made such a positive impact.
Best regards,
Pipedrive Team
The Pipedrive team has been incredibly responsive and helpful throughout our onboarding experience. They have taken the time to answer all of my questions and have connected me with the right resources whenever additional support was needed. I appreciate everyone who has helped along the way and look forward to continuing to use the platform.
Reply from Pipedrive2026-07-30
Hi Amanda,
Thank you for your kind feedback!
We're delighted to hear that our team has been responsive and supportive throughout your onboarding experience.
It's great to know you always received the guidance and resources you needed to help you get started with confidence.
We truly appreciate your kind words and look forward to continuing to support you as you make the most of Pipedrive.
Best regards,
Pipedrive Team
S
Sara Marino · 1 review · Experienced 2026-07-30 ·
★★★★★
I appreciated the various steps that…
I appreciated the various steps that Pipedrive had to get me onboarded to the platform.
Reply from Pipedrive2026-07-31
Hi Sara,
Thank you for your feedback!
We're so glad to hear that you appreciated our onboarding process. Our goal is to make getting started with Pipedrive as smooth and straightforward as possible, and it's great to know the guidance along the way was helpful.
Thank you for choosing Pipedrive, and we look forward to supporting your continued success!
Best regards,
Pipedrive Team
J
Joe · 1 review · Experienced 2026-07-27 ·
★★★★★
Pipedrive CSM Support has been exceptional!
Our Lithion Team has been working with one of Pipedrive’s standout Customer Success Managers, Su. She’s helped us to tighten up our internal processes and supported us with overhauling how we approach onboarding and training, which created content that our team actually uses and benefits from.
On the platform side, she knows Pipedrive inside and out! Anytime we need to dig into the CRM for information, or figure out how to build something out the right way, Su guides us through it. What really makes a difference is how she works. She doesn’t wait to be asked, she shows up prepared, stays hands on, and genuinely cares about whether our team is getting value. That kind of attitude is hard to find and easy to notice!
If you’re a Pipedrive customer, and you get Su as your CSM, just know that she will help you get the job done right!
Reply from Pipedrive2026-07-29
Hi Joe,
Thank you for your wonderful feedback!
We're thrilled to hear about your positive experience with the team and the impact they had on your team's success.
It's fantastic to know that their guidance has helped strengthen your internal processes, improve onboarding and training, and ensure you're getting the most out of Pipedrive.
Thank you for choosing Pipedrive and for sharing your experience!
Best regards,
Pipedrive Team
B
Baptist · 1 review · Experienced 2026-07-29 ·
★★★★★
Great overviews
Great overviews, easy to work with and instinctive set-up. Will streamline our processes from multiple tools and excels into 1!
Reply from Pipedrive2026-07-29
Hi Baptist,
Thank you for your kind feedback!
We're delighted to hear that you find Pipedrive intuitive, easy to use, and a great fit for bringing your sales processes together in one place.
It's wonderful to know that the platform is helping you streamline your workflow by replacing multiple tools and spreadsheets.
Thank you for choosing Pipedrive.
Best regards,
Pipedrive Team