Pipedrive (pipedrive.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Cancellation designed to fail. Charged anyway. No refund.
I tried to cancel my Pipedrive subscription before the renewal date.
I completed what appeared to be the cancellation process and clearly intended to close the account and stop all future payments.
Pipedrive still charged my card.
Their explanation?
Apparently, the cancellation was not fully completed.
So the process was completed enough to make me believe the subscription had been cancelled…
But not completed enough to stop them from taking another payment.
That feels deliberately confusing.
I contacted support immediately, explained the situation and confirmed that we would no longer use the service.
I politely asked for the payment to be refunded.
They refused.
Instead of taking responsibility for a confusing cancellation process, they repeatedly referred me to their terms and told me that subscriptions are billed regardless of usage.
In my experience, this felt like a cancellation trap:
You try to leave.
You think you have cancelled.
They charge you anyway.
Then they hide behind their terms and refuse to return the money.
The account will not be used, they were contacted immediately, and they still decided to keep the payment.
Extremely disappointing customer service.
I would not trust Pipedrive with another subscription or card payment.
Avoid.
Reply from Pipedrive2026-07-16
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand your frustration regarding the cancellation process and subsequent charge.
Based on the information provided in your review, we were unfortunately unable to identify your account or locate your case details to better analyze the situation and review the interactions that took place.
Pipedrive subscriptions renew automatically unless the cancellation process is completed before the renewal date, as outlined in our Terms of Service.
We understand that situations involving cancellations and renewals can be frustrating, particularly when expectations do not align with the outcome.
We would welcome the opportunity to review your case in more detail if you contact our support team directly and provide your account information so that we can investigate the matter further.
Thank you again for your feedback, as it helps us continue improving our customer experience.
Best regards,
Pipedrive Team
R
Rex Accavallo · 2 reviews · Experienced 2026-07-13 ·
★★★★★
HORRIBLE Experience
HORRIBLE Experience – Avoid Pipedrive If You Need Reliable Integrations
I own a small business in Vermont and prepaid nearly $8,000 for a full year of Pipedrive because their sales team assured me there was a smooth, working integration with QuoteWerks. That was completely false.
The integration was broken from day one and plagued with major problems. We spent three full months actively trying to make it work, but it never functioned properly. After exhausting all options (including support from both Pipedrive and QuoteWerks), we had no choice but to stop using Pipedrive entirely.
Given that the entire reason we bought it was the promised integration that never worked, I reached out and requested a partial refund for the unused portion of the year. I started by asking for the last 6 months, then offered to settle for the last 5 months. I later proposed $4,000 or even $3,000 — extremely reasonable given the circumstances.
Andres Ruiz (my account contact) left me hanging for ***weeks***. I had to chase him repeatedly with follow-up emails just to get any response. When he finally replied, it was a flat "no refund."
As a business owner myself, I completely understand that not every request qualifies for a refund. But this was not a "we changed our minds" situation. This was a clear case of a promised core feature that fundamentally failed despite significant effort on our end. Pipedrive put in minimal effort, collected $8k from a small Vermont company, and delivered essentially nothing in return.
I would never recommend Pipedrive to anyone. Their customer service is unresponsive, their refund policy feels unfair when the product doesn't deliver on core promises, and their business ethics in this situation were embarrassing.
Andres — a basic lesson in timely email responses and treating small business customers with respect would go a long way.
Reply from Pipedrive2026-07-13
Hi Rex,
Thank you for taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations.
We understand how important the QuoteWerks integration was to your business and how frustrating it must have been to encounter challenges with it.
As this integration was not developed or maintained by Pipedrive, its functionality, updates, and ongoing maintenance are the responsibility of the QuoteWerks team.
Unfortunately, this means our teams do not have direct visibility into how the integration is built internally or how it is intended to function beyond the information provided by the integration provider.
Regarding your refund request, Pipedrive operates under a no-refund policy as outlined in our Terms of Service.
While we understand this outcome was disappointing, our team reviewed your request in line with these policies before reaching a decision.
We also regret to hear that your communication experience did not meet the standard you expected from us.
Your feedback regarding responsiveness and communication has been noted and shared internally for review.
Thank you again for your feedback and for giving Pipedrive the opportunity to support your business.
Best regards,
Pipedrive Team
P
Philipp S. · 1 review · Experienced 2026-07-02 ·
★★★★★
Low barriers to entry
Low barriers to entry, quick to access
Fits well with existing processes and is easy to adapt
Contact with the Pipedrive sales team was easy and friendly
Reply from Pipedrive2026-07-13
Hi Philipp,
Thank you for your feedback!
We're delighted to hear that you found Pipedrive easy to get started with and that it fits well with your existing processes.
It's great to know that the platform has been easy to adapt to your needs and that your experience with our sales team was friendly and straightforward.
Thank you for choosing Pipedrive, and we look forward to supporting your continued success!
Best regards,
Pipedrive Team
Spencer was very thorough and explained everything I needed to know with confidence! I am so grateful to have direct support as I've been learning the more technical components of Pipedrive. That's not always the case with larger tech companies.
Reply from Pipedrive2026-07-13
Hi Aurora,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided such a thorough and confident introduction to Pipedrive and helped you feel supported while learning the more technical aspects of the platform.
We understand that having access to direct support can make a big difference, especially when getting started with new tools, so it's great to know that this stood out in your experience.
Best regards,
Pipedrive Team
N
Nikola · 1 review · Experienced 2026-07-10 ·
★★★★★
Love using PipeDrive
UX is intuitive and clear. It's simple to use and gives you a lot of freedom to tailor it to your needs. The knowledge base is really helpful, and the customer service is great. I'd like to compliment Andreia Queijo and the amazing session I had with her, as well as the great value and insight I got from her, which truly helped me realize the potential I'm not using in PD, how to set up workflows and streamline my daily tasks, and how to get better insights into our sales process.
Reply from Pipedrive2026-07-10
Hi Nikola,
Thank you for your wonderful feedback!
We're delighted to hear that you're enjoying Pipedrive's intuitive interface, flexibility, and the support available through our knowledge base and customer service team.
It's fantastic to know that the session helped you discover new ways to use Pipedrive, optimize your workflows, streamline daily tasks, and gain deeper insights into your sales process.
Thank you for choosing Pipedrive and for sharing your experience with us!
Best regards,
Pipedrive Team
J
Justin Miller · 1 review · Experienced 2026-06-25 ·
★★★★★
Was great to work with!
Was great to work with and made the processes very easy. When I was ready to get signed up he jumped on right away and helped me take the next step.
Reply from Pipedrive2026-07-09
Hi Justin,
Thank you for your feedback!
We're delighted to hear that your experience was so positive and that the process felt easy and straightforward.
It's great to know that the support and responsiveness you received helped you move forward with confidence when you were ready to get started.
Best regards,
Pipedrive Team
B
Beth · 1 review · Experienced 2026-07-08 ·
★★★★★
Good support afterwards
We recently transitioned from HubSpot to Pipedrive. While there were some initial teething issues as we got to grips with a new platform and adapted it to suit our previous CRM setup, we were able to work through these as a team. We later had a follow-up session with Stacey after the implementation, which was extremely valuable. She provided clear guidance, helped us refine our setup, and ensured we were getting the most out of the system.
Reply from Pipedrive2026-07-10
Hi Beth,
Thank you for sharing your experience! We're delighted to hear that your transition from HubSpot to Pipedrive has been a positive one overall.
Moving to a new CRM can come with a learning curve as teams adapt processes and tailor the platform to their needs, so we're pleased to hear that you were able to work through those initial challenges together.
We're especially glad to hear that your follow-up session with the team was valuable.
Best regards,
Pipedrive Team
S
S.Beck · 1 review · Experienced 2026-07-08 ·
★★★★★
Good experience
Good experience. Good customer support.
Reply from Pipedrive2026-07-08
Hi Beck,
Thank you for your feedback!
We're delighted to hear that you've had a good experience with Pipedrive and that our customer support team has been helpful.
Best regards,
Pipedrive Team
We are just starting with the product, but it looks extremely easy to us and integrate into our other products. The team has also been very helpful in answering are questions, making are discission to go with their product much easier.
Reply from Pipedrive2026-07-07
Hi Travis,
Thank you for your feedback!
We're delighted to hear that you're off to a great start with Pipedrive.
It's wonderful to know that you're finding the platform easy to use and integrate with your existing tools.
We're also glad our team has been able to answer your questions and help make your decision easier.
Best regards,
Pipedrive Team
Product is thorough and reasonably priced. The best value we have seen in the CRM space. We were a salesforce user for two years. Unfortunately, it was a poor implementation. Our fault. We have had Pipedrive for two weeks and already have more functionality configured and implemented than we did in the past two years. It's just easier.
Reply from Pipedrive2026-07-06
Hi,
Thank you for your fantastic feedback!
We're thrilled to hear that you've found Pipedrive to be a great value and that getting up and running has been so smooth.
It's especially rewarding to know that, in just two weeks, you've been able to configure and implement more functionality than before.
Making CRM simple and easy to adopt is one of our main goals, and we're glad it's helping your team get results quickly.
Best regards,
Pipedrive Team
M
Michal Kowalski · 1 review · Experienced 2026-07-01 ·
★★★★★
Great first choice as your first CRM when you're SMB ...
Pipedrive is a great choice when you're thinking of putting sales processes in place. You can easily design a pipeline, deploy automation, sync up emails, and track basic activities with simple dashboards. The UX is quite straightforward, so you shouldn't get stuck there. They also provide good to very good customer support if needed.
Things get more difficult when you're looking for more data and advanced analytics.
Their product team seems to be living in their own world without looking at customer feedback—analytics features remain very limited. It will be hard for you to develop a more sophisticated dashboard to find deeper insights (e.g., easily detecting stalling deals or frequent updates by sales reps). They are betting on their own AI stack and keeping the MCP connector away from the product (both for analytics and configuration—you won't be able to set up anything remotely using MCP).
Long story short—with our growth and increasing need for actionable data on long B2B sales cycles, we had to develop our own reporting stack outside of Pipedrive.
For us, Pipedrive nowadays is just a tool for basic deal and stage management. Since we are busy with other priorities, we are going to keep using it for a while, but migration is getting closer and closer.
Reply from Pipedrive2026-07-01
Hi Michal,
Thank you for your detailed feedback.
We’re glad to hear that Pipedrive has helped you set up your sales processes and that you find it easy to use, with useful automations, email sync, dashboards, and good support.
We also appreciate your honest comments about analytics and reporting.
We understand the need for deeper insights as teams grow, and your feedback is valuable as we continue improving the product.
Best regards,
Pipedrive Team
N
Nick Hamilton · 1 review · Experienced 2026-06-30 ·
★★★★★
THEY CARE AND WANT TO EARN MY BUSINESS.
THEY CARE AND WANT TO EARN MY BUSINESS.
While shopping around for a CRM for our SMB sales org, a common thread occured across almost every platform... They only wanted to charge me as much as possible, be hard to use, and didn't want a human to help me.
Our AE Zachary was great. Provided a human touch, answered my questions, and helped me along the entire way through the free trial.
Ema with the activation team, was equally wonderful.
They made the choice easy by providing an intuitive platform and a team that cares it was an easy choice.
I will be highly recommending Pipedrive to anyone that asks.
Reply from Pipedrive2026-07-01
Hi Nick,
Thank you so much for your kind feedback!
We’re delighted to hear that the team made such a positive impression and were able to support you throughout your trial.
It’s great to know their guidance and personal approach helped make your decision easier.
We also really appreciate your comments about the platform being intuitive and easy to use, this is exactly the experience we aim to deliver.
Thank you for choosing Pipedrive and for your recommendation. We’re excited to have you with us!
Best regards,
Pipedrive Team
B
Ben Z · 1 review · Experienced 2026-06-23 ·
★★★★★
Great onboarding during the trial…
Great onboarding during the trial period. No other CRM tool i have tried had this level of support at the beginning.
Reply from Pipedrive2026-07-01
Hi Ben,
Thank you for your kind feedback!
We're thrilled to hear that you had such a positive onboarding experience during your trial.
It's especially rewarding to know that our support stood out compared to other CRM platforms you've tried.
We believe getting started should be as smooth and helpful as possible.
Best regards,
Pipedrive Team
J
Joel Goldberger · 1 review · Experienced 2026-06-30 ·
★★★★★
She was really wonderful.She made me…
She was really wonderful.She made me feel that I am her only customer for the day
She explained everything so good and so deep would patients and I learned and gained a lot
Reply from Pipedrive2026-07-02
Hi Joel,
Thank you so much for your wonderful feedback!
We're delighted to hear that you had such a positive experience and that you felt genuinely supported throughout your session.
It's great to know that the time, patience, and detailed explanations helped you learn and get the most out of Pipedrive.
Best regards,
Pipedrive Team
Super easy to use. Many features that correspond to what we need as we grow. The service is excellent!
Reply from Pipedrive2026-07-01
Hi Fannie,
Thank you for your wonderful feedback!
We're delighted to hear that you find Pipedrive easy to use and that its features are supporting your business as it grows.
It's also great to know that you've had an excellent experience with our service.
We truly appreciate your support and look forward to continuing to help your team succeed.
Best regards,
Pipedrive Team
C
Claire · 1 review · Experienced 2026-06-25 ·
★★★★★
Informative session with clear next steps!
We recently had a meeting with Pipedrive, and it was incredibly informative and helpful. The insights shared have given us clear direction, and we truly believe this will assist our team in moving forward. A special shoutout to Raffaele Salgado, whose knowledge was absolutely outstanding. He guided us through our options, helped us agree on next steps, and mapped out a clear implementation plan to ensure our success. Thank you for the excellent support! Looking forward to the next session!
Reply from Pipedrive2026-06-25
Hi Claire,
Thank you for your wonderful feedback!
We're delighted to hear that your meeting was informative and provided clear direction for your team moving forward.
A special thank you for recognizing the team's efforts.
We're thrilled to hear that their expertise, guidance, and thoughtful approach helped you explore your options, define next steps, and create a clear implementation plan.
Best regards,
Pipedrive Team
Rafael was so personable and friendly and made understanding Pipedrive really easy
Reply from Pipedrive2026-06-24
Hi Lottie,
Thank you for your feedback!
We're delighted to hear that the team made your experience such a positive one.
It's great to know that their friendly and approachable style helped make Pipedrive easy to understand.
Best regards,
Pipedrive Team
J
Jonah Lay · 1 review · Experienced 2026-06-24 ·
★★★★★
John and the Pipedrive team
John and the Pipedrive team made things easy for us! John took the time to walk us through the different features we were unaware of during our trial, to make sure we were getting the full experience of what Pipedrive was capable of. Overall, I'd recommend this CRM to anyone! The integrations, simplicity of use, and navigation make everything more efficient.
Reply from Pipedrive2026-06-25
Hi Jonah,
Thank you for your wonderful feedback!
We're thrilled to hear that the team helped make your experience smooth and informative.
We're also delighted that you're enjoying the integrations, ease of use, and intuitive navigation.
Helping teams work more efficiently is exactly what we strive for.
Best regards,
Pipedrive Team
N
Naomi de Olde · 2 reviews · Experienced 2026-06-17 ·
★★★★★
Ines was very kind an so helpful
Ines was very kind an so helpful. I'm really happy and this tool will help me so much.
Reply from Pipedrive2026-06-24
Hi Naomi,
Thank you for your kind feedback!
We're delighted to hear that the team was so helpful and made a positive impression.
It's also wonderful to know that you're excited about using Pipedrive and feel it will help support your work.
Best regards,
Pipedrive Team
B
Bar Melinger · 1 review · Experienced 2026-06-23 ·
★★★★★
I had a very poor experience with…
I had a very poor experience with Pipedrive.
I was charged $336 for a recurring payment for a service I never actually used. What made it even worse is how difficult they make it to cancel. You would expect a basic “cancel subscription” option inside manage seats or manage subscription, but instead it feels like they hide the cancellation process behind unnecessary friction.
For a SaaS company, this is unacceptable. Charging customers automatically and then making cancellation unclear is a terrible customer experience. I would not recommend Pipedrive unless you are absolutely sure you want to stay with them, because getting out of the subscription is much harder than it should be.
Reply from Pipedrive2026-06-23
Hi Bar,
Thank you for sharing your feedback.
We're sorry to hear about your experience and understand how frustrating unexpected charges and subscription concerns can be.
We want to assure you that our team is currently reviewing your case and working on a solution.
You can expect a follow-up from the team soon with more information regarding your situation.
We also appreciate your feedback about the cancellation experience.
We understand the importance of having clear and straightforward account management options, and your comments have been shared internally for review.
Thank you for bringing this to our attention, and we appreciate your patience while the team investigates and responds.
Best regards,
Pipedrive Team
