Pipedrive

Jordan in sales and Marcelo in support…

Jordan in sales and Marcelo in support have been 10 out of 10, awesome. My trial onboarding was a waste of time, the gal just went through the motions. I have had to delete everything from her session and start over. We'll see how it goes from here

Good CRM Tool with Reliable Support

Our team has been using Pipedrive for a little over a year now, and overall our experience has been very positive. The platform is intuitive, well-structured, and helps us keep our sales activities and customer relationships organized. A special thank you goes to our Key Account Manager, Ricardo Madeira. Ricardo has been incredibly supportive throughout our journey with Pipedrive. He is always available to answer questions, explain the finer details of the platform, and help us find the best solutions for our needs. Beyond his professionalism, he is genuinely friendly, approachable, and a pleasure to work with. Like many teams implementing a CRM, we are still working on building consistent habits and ensuring that everyone uses the tool regularly. Change takes time, but we are steadily moving in the right direction, and Pipedrive is becoming an increasingly important part of our daily processes. We appreciate both the product and the excellent customer support behind it, and we look forward to continuing our collaboration.

Disappointing Onboarding Experience and Poor Customer Support

. We selected Pipedrive at the end of April and signed up early specifically because we were promised dedicated onboarding and implementation support. Unfortunately, our experience has been extremely disappointing. Our assigned implementation engineer went on leave with no communication, no handover, and no alternative point of contact. As a result, our onboarding effectively came to a standstill for over a week while we repeatedly chased for updates with very little progress being made. Pipedrive has since suggested that we should have contacted their general support team. However, as a customer who had been assigned a dedicated implementation engineer, we had every reason to believe that communication and continuity would be managed internally. It should not be the customer's responsibility to discover alternative support routes because their assigned contact is unavailable. The lack of communication and ownership ultimately forced us to hire an external contractor, at our own expense, simply to continue implementing the platform and avoid further delays to our business. While the support team has now acknowledged the poor handover and escalated our complaint internally, they have refused both our request for a subscription credit and any contribution towards the additional costs we incurred as a direct result of the failed onboarding. The software itself appears capable, but our first impression of Pipedrive has been overshadowed by an onboarding process that lacked communication, accountability, and customer care. I hope this experience encourages Pipedrive to improve its implementation process so future customers do not encounter the same issues.

Customer Experience

Maryama helped with making this experience less painful and even suggested a startup pricing for us when I told her that it gets really expensive per head.

Great meating

Great meating, got my answers and ideas of how to use pipdive efficently.

Great CRM best service

Support and input

Very good Inputs and kind support from Rafael Salgado.

Easy decision!

Our experience with Pipedrive has been nothing short of wonderful. I worked with Tom and Jordan throughout the process of getting set up, and they nailed everything. The initial call with Tom was great, as he was pleasant, punctual, and informative. It was also a nice breath of fresh air that I only had to explain what we were looking for one time! After speaking with multiple other companies that offer CRM's, it was alarming to me how many calls I had with representatives where I needed to re-explain what we were looking for 4-5 times. Definitely not the case with Tom and Pipedrive - the team they have is clearly much more competent than all the other companies we spoke to. Tom got me promptly connected with Jordan, and Jordan was awesome to work with. He was very informative, answered all my questions, was punctual, and all around just a great person. Jordan immediately had a great understanding of our needs and clearly articulated that throughout the demo process. He was prompt with follow-up emails and calls, and again I cannot stress enough that I didn't get that same experience with any other companies. As for Pipedrive as a platform, it's incredibly intuitive and easy to use. Plus, Pipedrive doesn't sell your data! I am absolutely stoked with our experience, and if you're looking for a CRM I highly recommend these guys. Definitely do your research, but after any amount of time talking to Pipedrive I think you'll find your decision every bit as easy as ours. This team and platform is top-notch. Bonus points if you get to talk to Tom and Jordan!

Poor services from implementation team

I purchased additional services after being advised by Pipedrive that their in-house team could assist with implementing and improving my setup. The service was presented as a reason to upgrade my package, with the expectation that I would receive hands-on support and expertise. I worked directly with Agatha from Pipedrive’s implementation team and, unfortunately, the experience was extremely disappointing. After almost six weeks, very little meaningful progress had been made. Communication was inconsistent, timelines slipped, and I repeatedly found myself chasing for updates. Despite being told support remained available, the core issue was the lack of tangible delivery and the amount of time it took to get anything moving. What made the experience particularly frustrating was that, after deciding to move the project elsewhere, I hired a freelancer through Upwork who achieved more in two days than had been delivered during the previous six weeks. My issue is not that support wasn’t available; it’s that the service was sold as a valuable reason to upgrade my Pipedrive package, yet the results simply didn’t justify the time or cost involved. My advice to other customers would be to think carefully before purchasing these implementation services. Based on my experience, you may be better served finding an independent Pipedrive specialist or freelancer who is motivated to deliver results and can often do so at a fraction of the cost. I rarely leave negative reviews, but after six weeks of delays, limited progress, and ultimately having to replace the service provider to get the project moving, I feel it’s important to share my experience so that other customers can make an informed decision.

Our experience with Pipedrive

Our experience with Pipedrive has been very positive. At the beginning, it took us some time to get used to the platform, but once we understood its functionality, we found it to be a very complete and user‑friendly tool. The service has also been pleasant: despite being a large company, the time they dedicate is effective, and they genuinely seek to provide solutions while understanding our business. We would especially like to highlight Eduardo Parreira, our advisor, who is attentive, truly cares about his clients, and strives to solve issues while sharing valuable knowledge. In short, Pipedrive combines solid functionality with human support that makes a real difference for our team.

Don't start anything with Pipedrive, nothing at all.

Not only is €50 per person for the basic plan expensive, but I've also just discovered that API usage is limited. There's a "token" limit. I'm not talking about AI, but Pipedrive charges you for API usage, such as viewing your emails. This makes Pipedrive an extremely expensive CRM tool to use. For example, I wanted to check my emails to extract data on my customer offers—about 1,000 emails to review over six months, nothing out of the ordinary—but I was stopped because I had used up my maximum tokens, not AI token, no, juste data... meaning my API usage limit. I have to pay extra and upgrade my plan just to see data, not for AI use... I was one of the first to work with Pipedrive, and given the massive price increase, I managed to reduce my Pipedrive budget by 80% by finding alternatives. But this is the last straw! You're asking for money to check your emails? That's enough! I can't wait for AI so we can get rid of these CRMs that are only here to drain our resources. So now I have to check my emails directly on my Google account, which doesn't charge me anything to access my emails. This means Pipedrive is becoming useless; what little benefit it had is completely negated by their exorbitant costs. Not only will you have to pay your AI, but you will also have to pay a transit fee on your Pipedrive account to be able to work intelligently. In recent years, Pipedrive has done everything it can to disgust me. Advice: Don't start anything with Pipedrive, nothing at all.

Informative and detailed overview with…

Informative and detailed overview with excellent follow-up.

I would like to highlight the excellent support

I would like to highlight the excellent support provided by Eduardo Parreira during our alignment meeting. Throughout the discussion, Eduardo was extremely attentive, addressing all of my questions with clarity and professionalism. In addition, he introduced new ways to utilize the platform, sharing valuable insights and best practices that will help optimize my workflow and make even better use of the system's capabilities. I truly appreciate his dedication, knowledge, and willingness to help. The meeting was highly productive and added significant value to my experience with Pipedrive.

Easy to setup and use and great…

Easy to setup and use and great customer service and support. Highly Recommended

Nice supportive intro and help

Caterina Sales and Marcelo Support were Awesome 🙏

Stacey Clarke: A True Pipedrive Expert

It has always been a wonderful experience attending sessions with Stacey Clarke. Her in-depth knowledge of Pipedrive is truly impressive, and every session is packed with valuable insights and practical guidance. Whenever I have had questions or doubts about Pipedrive, Stacey has always been willing to help and provide clear, actionable solutions. Her ability to explain complex concepts in a simple and understandable way has made a significant difference in my learning experience. Stacey's expertise in reporting, automation, and workflow optimization is exceptional. Her deep understanding of these areas has helped me unlock the full potential of Pipedrive and improve the efficiency of our processes. I particularly admire her ability to create meaningful reports and implement automations that drive better visibility and productivity. In addition to her technical expertise, Stacey is patient, approachable, and genuinely invested in helping others succeed. Her knowledge, professionalism, and dedication make every session highly valuable, and I would highly recommend her to anyone looking to enhance their understanding and use of Pipedrive.

Pipedrive has been a seamless process…

Pipedrive has been a seamless process for introducing a sales CRM to our business, the support provided in the early stages of the transition has been great, which builds your confidence.

The ultimate Sales tool for structuring our processes

As a Sales Manager building our commercial function from scratch, Pipedrive has been an absolute game-changer. The user experience is exceptionally intuitive, allowing our team to map out pipelines, organizations, and deals without the usual friction of complex legacy CRMs. What stands out most is how visual and actionable the interface is. It acts as a complete solution for our daily workflows, making it easy to track critical KPIs and automate repetitive tasks.

Maya was very helpful

Maya was very helpful, I am looking forward to using the system. Thank you.

Qualified quick integration

it was a quick integration of current contacts and ongoing deals. recomended