Pipedrive (pipedrive.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
N
Nathan Rust · 1 review · Experienced 2026-06-05 ·
★★★★★
Low quality Product, worse service
An ok product if your needs are ridiculously simple like mine. Not terribly functional and there is basically no customer service. It stopped working for me today. In a shocking twist, the chatbot couldn't do anything except waste 10 minutes. Now I have been on hold waiting for a live person for 90 min and counting. Probably best to just spend the extra $20 a month and go with a real company
Reply from Pipedrive2026-06-08
Hi Nathan,
Thanks for taking the time to share your feedback, and I’m sorry to hear about the trouble you ran into.
We understand how frustrating it is when the product isn’t working as expected and when you’re left waiting for support, especially after already trying the chatbot. That’s not the experience we want for our users, and we can appreciate how disruptive this must have been for your work.
If you’re still experiencing the issue, we’d strongly encourage you to reach out again via Support so the team can take a closer look at what happened in your account and help get things resolved as quickly as possible.
Your feedback about responsiveness and functionality is also valuable and will be shared with the relevant teams.
Best regards,
Pipedrive Team
A
Aleia W · 1 review · Experienced 2026-05-07 ·
★★★★★
Everyone I worked with offered…
Everyone I worked with offered exceptional customer service and was super helpful in explaining how the system works
Reply from Pipedrive2026-06-08
Hi Aleia,
Thank you for sharing your experience!
We're really glad to hear that our team was able to provide clear guidance and exceptional support while helping you get familiar with the system.
Best regards,
Pipedrive Team
M
Mark Friedman · 2 reviews · Experienced 2026-06-02 ·
★★★★★
Pipedrive's Double Opt In Campaign Rules
I signed up for Pipedrive for its email marketing feature, Campaigns, and spent about a month importing contacts and building my CRM around it. The result of that month is that I am now locked out of sending campaigns to my entire database, including people I have done business with for 25 years.
Here is what happened. I uploaded a small set of contacts, about 25, that came from agents who expressed interest in one of my listings through our MLS. I was upfront with support about exactly where they came from. Based on those 25, Pipedrive's compliance team enforced mandatory double opt-in across my whole account, which means I cannot campaign to any of my roughly 560 contacts unless each one re-confirms through a separate opt-in request. One sourcing question shut down my entire book.
A few things worth knowing. My contacts are legitimate. Nothing was bought or scraped. I am breaking no laws, US email law is opt-out, not opt-in, so emailing these contacts is lawful. This restriction is Pipedrive's own internal policy, stricter than the law, and it is not disclosed anywhere in the marketing for the feature. It is only enforced through an account review after you have paid and done the setup.
The part I cannot reconcile is that Pipedrive actively sells lead-generation and prospecting add-ons designed to surface contacts you have no relationship with at all. So the platform will help you find total strangers, but will not let you campaign to people you have worked with for years. That contradiction, plus the lack of any clear disclosure up front, cost me real time, money, and energy. If you rely on marketing to long-standing business relationships, understand these limits before you invest a month the way I did.
I gave it two stars because the customer service responses come quick, even if their positions are ridiculous and the UI is pretty good compared to the alternatives.
Reply from Pipedrive2026-06-08
HI Mark,
Thank you for taking the time to share such a detailed account of your experience. We understand how frustrating it must be to invest significant time building your CRM and preparing campaigns, only to discover restrictions that impact your ability to reach your contacts.
Our compliance processes are designed to protect email deliverability for all customers using Campaigns. While email regulations can vary by jurisdiction, we also apply platform-level standards intended to reduce spam complaints and help ensure messages consistently reach recipients' inboxes. In some cases, our compliance team may require additional verification of consent based on how contacts were acquired.
We recognize that this can feel especially challenging when you have long-standing business relationships with your contacts, and we appreciate your feedback that these requirements were not clear enough during your evaluation and setup process.
Transparency around compliance expectations is important, and your comments have been shared with the appropriate teams for review.
If you'd like to discuss your situation further or have any additional questions, please don't hesitate to reach out to our Support.
Best regards,
Pipedrive Team
G
George · 1 review · Experienced 2026-06-03 ·
★★★★★
The best CRM I've used
The best CRM I've used by a mile.
Amazing user experience, stable product, powerful features.
Their support and success teams are also great, and a special mention to Eduardo who walked me through some optimisations and best practices on a live call. Eduardo was friendly, knowledgeable, and gave the impression that he sincerely wanted to help me maximise the value I get out of his company's product.
Highly recommend Pipedrive as the CRM for your business!
Reply from Pipedrive2026-06-08
Hi George,
Thank you so much for your wonderful review!
We're thrilled to hear that Pipedrive has been the best CRM you've used and that you've had such a positive experience with the platform, its features, and overall stability.
A special thank you as well for your kind words about the team. We're delighted to hear that their guidance, expertise, and dedication helped you get even more value from Pipedrive.
Best regards,
Pipedrive Team
Really enjoyed the session. Pipedrive has introduced some great new features that look like they will make daily work much easier. Big thanks to Stacey Clarke for a clear and engaging presentation, it was great to see the new updates.
Reply from Pipedrive2026-06-03
Hi Tomislav,
Thank you for your kind feedback!
We’re glad you enjoyed the session and that the new Pipedrive features look helpful for your daily work.
It’s great to hear the updates are making a positive impression.
A big thank you as well for your kind words about the team.
Best regards,
Pipedrive Team
K
Kees · 2 reviews · Experienced 2026-06-02 ·
★★★★★
Don't miss it
Never before has there been such a good, positive approach when adopting a new application to keep your business running smoothly. Pipedrive is clear, straightforward, and above all easy to use, allowing you to truly streamline your revenue.
Reply from Pipedrive2026-06-02
Hi Kees,
Thank you for your wonderful review!
We're delighted to hear that your experience adopting Pipedrive has been so positive. It's great to know that you find the platform clear, straightforward, and easy to use, and that it's helping your business run more smoothly and efficiently.
We truly appreciate your feedback and are grateful to be part of your growth journey!
Best regards,
Pipedrive Team
F
Filip Wuyts · 2 reviews · Experienced 2026-05-29 ·
★★★★★
Ricardo was very helpful
Ricardo was very helpful, but we will see how we get a final solution to get start using campaigns
Reply from Pipedrive2026-06-03
Hi Filip,
Thank you for your feedback!
We're glad to hear that the team was helpful throughout the process. We understand that you're still working toward the final solution for getting started with Campaigns, and we're committed to supporting you along the way.
We appreciate your patience and look forward to helping you get everything up and running successfully.
Best regards,
Pipedrive Team
M
Michael Taylor · 2 reviews · Experienced 2026-04-20 ·
★★★★★
V.P. of Sales
We have been using Pipedrive for several years but only for some simple forecasting. We want to expand how we utilize the platform and Rafael Salgado was helpful in pointing out some functions we could add to better utilize the software. He also informed us of a couple items we were doing incorrectly and with some minor modifications could make the program work more effectively for our needs.
Reply from Pipedrive2026-06-03
Hi Michael,
Thank you for your review!
We're glad to hear that the team was able to help you discover new ways to get even more value from Pipedrive.
It's great that their recommendations and insights helped identify opportunities to improve your setup and make the platform work more effectively for your team's needs.
We appreciate your continued trust in Pipedrive and look forward to supporting you as you expand your use of the platform!
Best regards,
Pipedrive Team
Rafael Salgado was very informative and helpful. He provided us with suggestions to make within Pipedrive that would make our user experience successful and beneficial.
Reply from Pipedrive2026-05-29
Hi Kaley,
Thank you for your kind review!
We’re happy to hear that the team was informative and helpful throughout your experience.
It’s great to know that their suggestions helped make your Pipedrive setup more successful and beneficial for your team.
Best regards,
Pipedrive Team
We have had a very positive experience with Pipedrive so far, both as a platform and throughout the onboarding and upgrade process.
Pipedrive gives us a strong foundation for structuring and optimizing our sales processes, and we are looking forward to continuing the work with customization, reporting, and process improvements.
A special mention goes to Andreia, who has been incredibly helpful, professional, and attentive throughout the process. She has taken the time to understand our needs, guide us through our options, and make sure we felt properly supported along the way.
Overall, we are very satisfied with our experience so far and look forward to continuing our work with Pipedrive.
Reply from Pipedrive2026-05-29
Hi,
Thank you for your thoughtful review!
We’re delighted to hear that your experience with Pipedrive has been so positive, both with the platform itself and throughout the onboarding and upgrade process. It’s great to know that Pipedrive is helping provide a strong foundation for improving your sales processes.
A special thank you as well for your kind words about the Team. We’re very happy to hear thet they provided professional, attentive, and supportive guidance throughout your journey.
Best regards,
Pipedrive Team
E
Ecaterina · 1 review · Experienced 2026-05-27 ·
★★★★★
User experience
Stacey Clarke was very friendly, helpful, and open to questions. It was a very good experience.
Reply from Pipedrive2026-05-28
Hi Ecaterina,
Thank you for your kind review!
We’re so happy to hear that the team provided such a friendly, helpful, and welcoming experience.
Making sure our customers feel supported and comfortable asking questions is very important to us.
Best regards,
Pipedrive Team
Jordan was really helpful on our call. The more I use Pipedrive the better it gets. I'm looking forward to seeing what all I can achieve with it.
Reply from Pipedrive2026-05-27
Hi Casey,
Thank you for your review!
We’re glad to hear that the team was helpful during your call and that your experience with Pipedrive keeps improving as you use it more.
It’s great to know you’re excited about exploring everything the platform can help you achieve.
Best regards,
Pipedrive Team
H
Harry Exss · 1 review · Experienced 2026-05-26 ·
★★★★★
We like the prompt attention to our…
We like the prompt attention to our request and quick abaility to focus on our particular needs. The team is very professional and forthcoming.
Reply from Pipedrive2026-05-27
Hi Harry,
Thank you for your kind review!
We’re very happy to hear that our team’s responsiveness and attention to your specific needs made a positive impact.
Providing professional and personalized support is very important to us.
Best regards,
Pipedrive Team
J
Jason Gordon · 1 review · Experienced 2026-05-20 ·
★★★★★
Garbage
Thought that the platform could use templates to generate proposals, It doesn't - instead I end up using MS Word and editing old proposals with find/replace.
thought the platform would send proposals and track it within the lead/deal process, Nope, in fact the first proposal I sent wouldn't send so I had to do it from m y trusted email platform THEN Pipedrive lost my tracking of that Lead/Deal....
So far it's actually caused me more work than it has saved me. I do not recommend this platform at all!
Reply from Pipedrive2026-05-25
Hi Jason,
Thanks for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it can be when the proposal workflow and deal tracking do not work as expected, especially when it results in additional manual work.
We appreciate you sharing your feedback regarding proposal templates, sending proposals within the deal process, and lead/deal tracking reliability.
Your insights are valuable and have been shared with the relevant team as we continue improving the platform and user experience.
Best regards,
Pipedrive Team
A
Aaron Williams · 1 review · Experienced 2026-05-21 ·
★★★★★
Zero after support after sign up
Zero after support after sign up.
Was told it was a simple switch over from CRM - not the case - my data is missing/jumbled - accounts are not linking as explained.
Was told quote/proposal tool had capabilities i need - turns out it doesn't.
- they then booked a support call after seeing my review & cancelled it 15 minutes before it starts.
Reply from Pipedrive2026-05-22
Hi Aaron,
Thanks for your feedback, and we’re sorry to hear about your experience.
We can see that you’re already in contact with our support team regarding these issues. Please continue sharing all requested information with them so they can fully investigate the migration, account linking, and quote/proposal tool concerns and provide the best possible solution.
Best regards,
Pipedrive Team
Ashley provided a fantastic customer experience! She was so helpful and knowledgeable! Thank you Ashley!
Reply from Pipedrive2026-05-20
Hi Rebecca,
We’re glad to hear that the team provided such a fantastic experience and was able to support you with their knowledge and help.
Best regards,
Pipedrive Team
W
Wendy · 1 review · Experienced 2026-05-20 ·
★★★★★
Easy migration, easy adoption
From the free trial where we could actually access all the features, to the support from both the sales team and the chatbot, I was able to get my team onboarded for a seamless migration from a complex CRM. Now our focus is only on our pipeline and moving deals along!
Reply from Pipedrive2026-05-21
Hi Wendy,
Thanks for your feedback!
We’re glad to hear the free trial experience, along with the support from our sales team and chatbot, helped make your migration process smooth and successful.
It’s great to know your team was able to transition from a more complex CRM and focus more clearly on managing the pipeline and moving deals forward.
Best regards,
Pipedrive Team
K
Karin · 10 reviews · Experienced 2026-05-20 ·
★★★★★
We are truly impressed with the support…
We are truly impressed with the support and collaboration from the Pipedrive team. They were incredibly helpful throughout the entire process, took the time to address all of our questions and challenges, and provided not only solutions but also valuable ideas and guidance along the way.
Thanks to their support, the transition from our previous system now feels seamless and straightforward. It’s rare to come across such dedicated, knowledgeable, and genuinely supportive people. A huge thank you to the entire team — highly recommended!
Reply from Pipedrive2026-05-20
Hi Karin,
Thanks for your feedback!
We’re thrilled to hear that our team was able to support you throughout the process and make your transition from your previous system smooth and straightforward.
It’s great to know the guidance, ideas, and solutions provided helped address your questions and challenges along the way.
Best regards,
Pipedrive Team
S
Sàrl FC Solutions · 3 reviews · Experienced 2026-05-19 ·
★★★★★
we are Learning how to use it
we are Learning how to use it, but it seems that is quite easy.
Reply from Pipedrive2026-05-19
Hi,
Thanks for your feedback!
We’re glad to hear you’re finding Pipedrive easy to learn and use so far.
It’s great to know the experience has felt approachable as you and your team get familiar with the platform.
Best regards,
Pipedrive Team
G
Greg B · 1 review · Experienced 2026-05-18 ·
★★★★★
Eduardo Parreira Great Job!!
Just wanted to give a shoutout to Eduardo for being super helpful throughout our Pipedrive setup. He was easy to work with, very knowledgeable, and always quick to respond whenever we needed help.
What I appreciated most is that he didn’t just answer our questions—he really took the time to understand what we were trying to do and offered suggestions that made everything run more smoothly. You can tell he genuinely cares about helping his customers get the most out of the platform.
Overall, just a really positive experience. Eduardo made the whole process a lot easier and way less stressful. Definitely appreciate his support and would be happy to work with him again anytime.
Reply from Pipedrive2026-05-18
Hi Greg,
Thanks for your feedback!
We’re glad to hear that the team was able to make your Pipedrive setup process smooth and supportive.
It’s great to know his responsiveness, knowledge, and thoughtful approach helped your team get the most out of the platform.
We especially appreciate hearing that they took the time to understand your goals and provide helpful suggestions tailored to your needs.
Best regards,
Pipedrive Team
