www.piscifun.com

Hi, Thank you for your feedback about the anti-reverse switch. We completely understand your preference — it's a very useful feature for many anglers. The Carbon X II 1000 is designed as an ultra-compact reel for the lightest freshwater fishing, which is why it omits the switch to save weight and size. To make things right for you, we’ve already provided a prepaid return label. Please send the 1000 size reel back, and we’ll be happy to upgrade your order to a 2000 size reel at no extra cost. This model includes the anti-reverse switch you’d like, along with a slightly larger line capacity. We’ve also sent these details to you via email. Thank you for giving us the chance to improve your experience — we’re here to help if you have any other questions.

Dear Bruce, We are truly sorry and disheartened to see your comment. We completely understand that not receiving your order is one of the most frustrating shopping experiences, and we sincerely apologize for the significant inconvenience this situation has caused you. We immediately looked into your order and found that the package was not successfully scanned into the logistics network after dispatch, which is why the tracking information never updated. We take full responsibility for this error. To resolve this for you as quickly as possible, we have already processed a full refund for your order on Oct 21st. It may take a few business days for the funds to return to your account, so please keep an eye out for it. We are closely investigating this matter with our logistics partners to avoid similar problems from happening again. If you have any further questions, please feel free to contact us via email [[email protected]]. Thank you for giving us the opportunity to correct this mistake.