www.piscifun.com

Dear Chris, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have experienced. After a thorough review, we found the following details regarding your order: Upon receiving your cancellation request, we immediately attempted to intercept the shipment. Since the fishing rod and fishing reel were shipped separately, they were processed differently by the carrier: the fishing rod was successfully intercepted and returned, while the fishing reel had already been delivered and could not be recalled in time. As soon as the rod interception was confirmed, we processed a full refund for the rod. If you want to return the reel you received, please contact our customer service through the following email 【cs@piscifun】, and we will return it for free. We truly regret any frustration this situation has caused and appreciate your understanding. We are committed to improving our processes to provide all our customers with more reliable service. Wishing you all the best.

Dear Joshua, Thank you for your feedback, and please accept our sincerest apologies regarding the issue with the fishing reel you received. We have already followed up with you directly via email to resolve this. As soon as we receive the necessary details, we will immediately arrange to ship a brand new replacement product to you at no cost. We deeply regret the inconvenience this situation has caused. Your satisfaction is very important to us, and we are committed to continuously improving our products and service. Thank you for giving us the opportunity to make things right.