Pixel Film Studios

Hi Oregon, Thank you so much for your kind words! We're delighted to hear that you found our support to be outstanding and that you’re enjoying the usability of our products. It's great to know that the install/remove app has been helpful as well. We always strive to provide real-world solutions, and feedback like yours lets us know we’re on the right track. If you ever need further assistance or have any questions, don’t hesitate to reach out. Thanks again for your support! Best regards, The Team at Pixel Film Studios

Hi Michael, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our support team and that the troubleshooting advice helped resolve the Red Screen Error. We’re always here to provide assistance, whether it’s through remote support or any other means necessary to ensure everything works smoothly for you. If you ever need further help or have any questions in the future, please don’t hesitate to reach out. We’re happy to assist you anytime! Thanks again for your support. Warm regards, The Team at Pixel Film Studios

Hi Jane, Thank you so much for sharing your experience and for your thoughtful feedback! We’re glad to hear that, despite the initial difficulties, our team was able to resolve the installation issue to your satisfaction. It's also great to know that you find several of our plugins uniquely useful, especially for animations and text in videos. We truly appreciate you highlighting the issue with the email entry on our website. Your feedback has been incredibly valuable, and we’re glad that the feature we added—showing the email address at the top of the invoice—helped resolve the problem. We’re committed to continuing improvements like this to make the user experience as smooth as possible. If there’s anything else we can assist you with or if you have any further suggestions, please feel free to reach out. We’re always here to help! Thank you again for your support. Sincerely, The Team at Pixel Film Studios

Hi Ronkay, Thank you for sharing your feedback and for taking the time to update your review after hearing from our team. We truly apologize for the frustration and delays you experienced with both our products and customer support. Your concerns about the plugins and the customer service process are important to us, and we want to ensure they are fully addressed. We're glad to hear that your refund was processed and that our team was able to apologize for the communication gap. We're continually working to improve both our product quality and response times to make sure our customers have a better experience moving forward. If there's anything else we can assist you with or any further feedback you'd like to provide, please don’t hesitate to reach out. We value your business and hope we can work towards earning a 5/5 experience in the future. Thank you again for your understanding. Warm regards, The Team at Pixel Film Studios

Hi Daniel, Thank you so much for sharing your experience with our FCPX Disintegrate plugin. We sincerely apologize for the issues you faced with the software crashing, but we’re glad to hear that Colin and the rest of our team were able to assist you and work toward identifying the problem. While we understand that not every issue was resolved, we truly appreciate your patience and the opportunity to help you. We’re committed to improving our products and customer service, and your feedback helps us in that process. If there's anything more we can do to assist you moving forward or any updates you'd like to share, please don’t hesitate to reach out. We’re here to help! Thank you again for your support. Regards, The Team at Pixel Film Studios

Dear Darren, Thank you so much for your fantastic review! We're thrilled to hear that you find our products easy and efficient to use, and that our effects, titles, and transitions have enhanced your FCP projects. Providing top-notch customer service is our priority, and we're glad we could assist you promptly through screen sharing and a phone call to resolve the issue. Your recommendation means the world to us, and we're honored to have you as a loyal PFS user. Best regards, The PFS Team

Hi Dimelo, Thank you for sharing your experience with us! We're delighted to hear that Colin was able to assist you, even when he was on his way out. We'll be sure to pass along your kind words to him. We're committed to hiring dedicated individuals like Colin to ensure our customers always receive top-notch service. We appreciate your feedback and support! Best, The Pixel Films Team

Hi Nick, Thank you so much for your kind words! We're thrilled to hear that you've been enjoying our plugins and that our customer service team has been able to assist you promptly. We truly value our customers and strive to provide the best experience possible. Your feedback means a lot to us, and we're always here to help with any needs you might have. Thanks again for your support! Best, The Pixel Film Studios Team

Hey Richard, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Colin was able to provide you with such exceptional technical support during your time of need. We understand how frustrating it can be to encounter issues, especially when facing tight deadlines, so it's fantastic to know that our support team was able to swiftly address your concerns and ensure everything was back on track for you. We'll be sure to pass along your kind words to him and the rest of our team. Thank you once again for choosing Pixel Film Studios, and please don't hesitate to reach out if you ever need assistance in the future. We're always here to help!

Hello Dr. Michael Cristea, we do apologize for any confusion, however, the prices shown in the email are correct for those sale days. The sale price is applied in the cart at checkout when you click the "Sale of the Day" orange coupon button before checking out. The sale price will not be reflected on the product page itself. If you missed out on a sale and were looking to purchase those products please contact our customer support and they will be happy to assist you. :) _______ Edit (Additional Response begins here): To address your specific case, we've had our team send you a follow-up email detailing the step-by-step process, including images, to demonstrate how the sale prices transition from the email to the site and finally to the checkout. We hope this provides clarity on the accuracy of our marketing prices. We understand your frustration and value your feedback. If you missed out on a sale and still wish to make a purchase, please reach out to our customer support. They will be more than happy to assist you with any concerns or issues you may have encountered. We appreciate your patience, and we apologize for any delay in our response. As a global business, we strive to serve customers from around the world, and while we aim for prompt responses, there may be variations in response times. Thank you for bringing this to our attention, and we hope to have the opportunity to address any further questions or concerns you may have.

Wow, we appreciate your support LV! Our team is committed to keeping both subscription and non-subscription methods to acquire our plugins to make sure our customers can choose what method they personally prefer. Our support is always willing to help as best as we can and are available to help assist with any questions, comments, or concerns regarding our products! Thanks so much for your kind words!

Thanks so much for your awesome words Michael Carson! We are happy to help!

Hello Xander, We're sorry to hear that you're not satisfied with your purchase of FCPX Maps. Prior to making a purchase, we recommend checking the system requirements section and plugin description on the product page for the plugin. If a plugin's system requirements are not met or exceeded by your system, then we would advise against making the purchase. As per our refund policy which is listed on the website, purchases are only eligible for refunds within 7 days of purchasing a product. We are not able to provide refunds for orders outside of the policy period. By purchasing on our site, you agree to abide by our refund policy. Because your order is a year old, we are not able to refund the purchase. Our customer service team offered you an exchange for a product of the same value as your Maps Purchase since the plugin's update has not yet been released as a compromise in this situation. However, we haven't seemed to receive any confirmation or denial of this offer from you to our team. We would advise that if you would like to get value out of your purchase, to reach back out and claim the exchange. In the future we would recommend that if you are not sure if a plugin will be available for your system specs to reach out to our customer support prior to making the purchase. As mentioned by our support in your ticket, Apple Silicon update times can vary per plugin. Support can be reached via ticket or Live Chat at https://bit.ly/PFS_Support. Live Chat is available from 8 AM to 4 PM Pacific Time Monday thru Friday. Hours may vary on holidays. We hope to hear back from you soon :)

Thank you for your wonderful words, Adam Pyke! We appreciate your support and are glad to hear that you were able to get up and running fast thanks to the help of our customer service! If you ever need any more assistance, please feel free to contact us again! 😊 https://bit.ly/PFS_Support

We appreciate your feedback, Don Younger! 😁 We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨

We appreciate you taking the time to share your positive experience with us JQ! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍

Hello Michael, We are sorry to hear you were not satisfied with your purchase of FCPX Audio Visualizer 2. We have the information about the audio capacity of this product listed on the FAQ section of the Audio Visualizer 2 plugin page on our website. This tab can be located beneath the Add to Cart button on the page for the plugin. We recommend before making a purchase of a product to review all information on the product page including the video, description, system requirements, and FAQ. This information will give you the knowledge you need to make sure a product fits your needs. If you are not satisfied with a purchase, you can also request a refund on a purchase within 7 days of your original purchase date, or request an exchange within 30 days of your order. We understand not all products will be exactly to our customers liking and like to offer options to make sure that every plugin you purchase with us is worthwhile, and if it's not, no worries ;) You can reach out to our customer support at https://bit.ly/PFS_Support to ask any questions you have about a plugin or to receive support from us regarding any purchase. Our Live Chats are available from 8 AM to 4 PM Pacific Time Monday thru Friday (hours may vary during holidays.) During our closed hours, you can leave an email ticket for our support to get back to you ASAP.

We're happy to hear you're loving your ProSparkle plugin Camila! Thank you so much for your support and best of luck with your channel! :D

Thank you Joshua! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!

We are grateful for the support, VJ ! 😊💖 We are so happy that you are satisfied with our products and have been using them to create awesome content!! Our goal is to provide incredible products that help you up the ante on your work without burning a hole in your wallet! 💸👍 We hope that you continue to enjoy our products! Best of luck on your future projects!! We know you're going to create great things! 😄