Pixel Film Studios

Thank you for taking the time to leave us a review, Ricky! We're glad we were able to track down the issue with the installation packs and get everything working for you. We appreciate your patience throughout the process and hope you enjoy using your new plugins. If you ever need anything else, we're always happy to help.

Thank you for bringing this to our attention. We've reviewed the issue and updated our website to display the correct Trustpilot rating. We appreciate you taking the time to let us know and have corrected the mistake.

Thank you for your kind review, Thomas! We're glad our support team was able to help get everything running on your new MacBook Pro. We understand how important it is to get back to creating without unnecessary delays, so we're happy we could provide a quick solution and get you moving forward. We truly appreciate your support and thank you for choosing Pixel Film Studios!

Thank you for the 5-star review, Graham! We're delighted to hear you've been enjoying our plugins and found them easy to install. While it's never ideal to run into an issue, we're glad our support team was able to assist you quickly and get everything back on track. Providing fast and helpful support is something we take great pride in, and we're grateful for your kind words. Thank you for choosing Pixel Film Studios! :)

Thank you for the wonderful review, Robert! We're happy to hear our team was able to help resolve the installer and macOS issues you encountered. Technical problems can sometimes be challenging to diagnose, so we're glad the step-by-step guide helped get everything working properly. Your feedback means a lot to us, and we're grateful for the opportunity to assist. Thank you for being a valued Pixel Film Studios customer!

Thank you for your review, Greg! We're thrilled to hear that you returned to Final Cut Pro after several years and found AI Clarity to be a valuable addition to your workflow. It's especially rewarding to know our support team was able to quickly identify the issue and help get you back up and running. We appreciate your continued support and are glad to have you back creating with Pixel Film Studios!

Thank you for the kind words, Steve! We're happy we could help resolve the email and missing tools issue quickly for you. Providing fast, courteous, and effective support is something we strive for every day, and it's wonderful to hear that your experience reflected that. Thank you for choosing Pixel Film Studios, and we're always here if you need assistance in the future.

Hi Pablo, Thank you for sharing your feedback. We're sorry to hear that you've been disappointed with some of the recent changes to our platform and promotions. We would, however, like to clarify that our support team did respond to the ticket referenced in your review and attempted to assist with your inquiry. Unfortunately, we never received a follow-up response, so the conversation was left unresolved. Our goal is always to help our customers, and we remain happy to review your concerns and work toward a resolution. If you'd like to continue the discussion, please reply to your existing support ticket and a member of our team will be glad to assist. We appreciate your many years as a Pixel Film Studios customer and hope you'll give us the opportunity to address your concerns. Should we be able to resolve the matter to your satisfaction, we would be grateful if you would consider updating your review. Thank you, Pixel Film Studios Support

Thank you for your continued support over the years, Thomas! It means a lot to hear that our plugins have been a consistent part of your workflow and helped elevate what you can do in Final Cut Pro. We’re always working to push things further, so it’s great to know they’re making a real impact on your projects. ;)

Thank you Jason! We really appreciate you taking the time to share your experience! Glad we could get things resolved quickly for you—that’s exactly what we aim for. If you ever run into anything else, don’t hesitate to reach out. We’re always here to help.

Hi Farrukh, Thank you for sharing your feedback—we’re genuinely sorry for the frustration this caused right after your purchase. Issues with Google login (the “invalid request” error) are unacceptable, and we appreciate you letting us know. We quickly released an update to the PFS Installer to fix login problems with Google and Apple accounts. Our team replied to your support ticket the following day with clear steps to remove the old installer and download the latest version from https://store.pixelfilmstudios.com/installer/. After updating, you can log in using your app key from pixelfilmstudios.com. Many users have successfully logged in and accessed their plugins after following those steps. If you're still encountering any issues, please reply to your existing ticket with a quick description or screenshot—we’re here to resolve it promptly. We value your business and want you to have a smooth experience with the stabilizer plugin. Let us know how it goes or if there’s anything else we can assist with! Best regards, The Pixel Film Studios Team

Thank you so much for your kind words, Mert! It's awesome to hear you've been rocking with our plugins since 2017—starting from transitions and now relying on the tracking tools daily means a lot to the whole team. 🎉 We're thrilled that the PFS Installer app has made managing everything so much smoother for you (that's exactly why we built it!), and we're glad the support team has been there when you needed them. Long-time users like you keep us motivated to keep pushing out reliable, workflow-boosting tools. If there's anything specific you'd love to see next or any feedback you'd like to give feel free to drop us a note—we genuinely appreciate hearing from you. Thanks again for the continued support! Keep creating amazing stuff in Final Cut Pro. 🚀 — The Pixel Film Studios Team

Thank you, Alan, for the wonderful review and the 5 stars! We're so happy to hear the extensions felt stunning, flexible, and easy to jump into right away as a newer FCP user—that's exactly the experience we love creating. The dedicated installer getting a shoutout makes our day too; we put a lot of care into making setup smooth. Thanks for the kind words on value and the strong recommendation—it really means a lot. Excited to see what you create with them next! 🎥🙌

Thank you so much, Alexis, for the kind words and the 5-star review! We're thrilled to hear our support team made your first steps with advanced plugins a smooth and welcoming experience—that's exactly what we aim for. Your feedback means a lot, and it's great to know you felt supported right from the start. We're excited for you to dive into more plugins soon—please don't hesitate to reach out anytime you need help. Welcome to the community, and thanks again for choosing us! 😊

Thank you, Liam, for the thoughtful and honest review! We're really glad to hear Autotracker 3D has been a standout for you and that our support team has been able to help resolve issues over the years—that means a lot. We appreciate you sticking with us; your feedback helps us prioritize what to refresh and improve next. Thanks again for your continued support and for sending the business our way! 🙏

Dear Richard, Thank you for your feedback and for giving our plugin a try. We're truly sorry to hear about your disappointment and that the experience didn't meet your expectations. To clarify the support timeline: We responded to your initial inquiry on February 3 with a detailed step-by-step explanation of how the preset application works (including beat marking with the M key, sizing to markers, and an attached reference image), and followed up on February 4 offering a one-on-one Zoom session during business hours or a refund per our policy (with the required confirmation within 7 days). We did not stop replying—our last message remained open for your response on either option. If you'd still like assistance (via Zoom or otherwise) or to proceed with a refund, please reply to your original support ticket and our team and we'll handle it right away. We value honesty in our advertising and support, and we aim to make the process as straightforward as possible—though we understand this particular plugin requires initial beat marking for best results, which wasn't as immediately drag-and-drop as hoped. Your past positive experiences with us mean a lot, and we'd like the chance to make this right. Best regards, Pixel Film Studios Support