Pluxy

Hi Julie! We’re sorry to hear that you haven’t received your order. We’ve sent you an email with more details, including the tracking information for your order. Please check your inbox, as well as your spam/junk folder, in case our email was filtered there. We hope the tracking details help you locate your package. If you have any trouble finding the email, please feel free to reach out to us and we’ll be happy to assist you. — Pluxy Team

Hi Cindy! Thank you for your honest feedback and for taking the time to share your experience. We completely understand that you’d like to wait until your order arrives before giving your final review. We appreciate your patience while your package is still in transit, and we hope it reaches you soon! If you need any assistance with your Pluxy order in the meantime, please feel free to email our support team at [email protected]. We’ll be happy to help. We look forward to hearing your updated thoughts once you’ve received your order. Thank you again for choosing us! — Pluxy Team

Hi Lisa, Thank you so much for your kind words! 💚 We're sorry to hear you experienced a charging issue, but we're thrilled our customer support team was able to get your replacement on its way so quickly. It's wonderful to hear you're loving your Pluxy! We truly appreciate your support and thank you for taking the time to share your experience. — Pluxy Team

Hi Stephanie, Thank you for your wonderful review! We're so glad to hear you found our website easy to use and that your ordering experience was quick and simple. We truly appreciate your support and look forward to serving you again! — Pluxy Team

Hi Bernice, Thank you for sharing your experience with us. We're glad to hear that the device removed your hair, but we're sorry it didn't meet your expectations regarding hair growth reduction and that it stopped working in less than a year. While many customers notice a gradual reduction in hair growth with consistent use, results can vary from person to person. That said, we're especially disappointed to hear about the issue with the device's durability. We'd love the opportunity to make this right. Please reach out to us at [email protected] with your order number, and we'll be happy to review your case and explore the best solution for you. We truly appreciate your feedback, as it helps us continue improving both our products and our customers' experience. — Pluxy Team

Hi Cheryl, Thank you so much for your wonderful review! We're thrilled to hear that you've had a great experience with our customer service and that your order was shipped so quickly. We completely understand your excitement, and we truly hope you'll love your new Pluxy once it arrives. If you have any questions or need tips on getting the most out of your Pluxy, please don't hesitate to reach out to us. Our support team is always happy to help. We sincerely appreciate your support and look forward to hearing how your experience goes once you've had a chance to use it! — Pluxy team

Hi Shirley, Thank you for your review. We're sorry to hear you'd like to return your order. Please reach out to our support team at [email protected], and we'll be happy to guide you through the return process and provide the next steps. Our team will make sure your request is handled as quickly as possible. We look forward to assisting you. — Pluxy team

Hi Nancy, We're truly sorry to hear about your experience. We understand how frustrating it is to pay for express delivery and have your order arrive well past the promised timeframe—especially when it was for an important event. This isn't the experience we want any of our customers to have, and we sincerely apologize for the disappointment. We'd appreciate the opportunity to look into what happened and make things right. Please reach out to our support team with your order number at [email protected], or send us a private message, and we'll investigate this as a priority. Thank you for bringing this to our attention. — Pluxy Team

Hi Kerri, Thank you for your kind words! We're so glad to hear you're enjoying your Pluxy. We also appreciate your suggestion about offering replacement heads separately. Feedback like yours is incredibly valuable, and we'll be sure to share it with our team as we continue to improve our products and offerings. Thanks again for your support! — Pluxy Team

Hi, Thank you so much for your kind words! We're delighted to hear that our support team was able to respond quickly and resolve your issue. Providing excellent customer service is something we strive for every day, so it's wonderful to know we met your expectations. We truly appreciate your support and thank you for choosing Pluxy! — Pluxy Team

Hi Roxie, We're sorry to hear about your experience and understand how frustrating this situation has been. We've looked into your case and can confirm that our team has reached out to you. If you haven't seen our response yet, could you please check your inbox as well as your spam or junk folder, as our email may have been filtered there? If you're still unable to locate our message, please let us know or contact us at [email protected], and we'll be happy to resend it and continue assisting you until everything is resolved. Thank you for your patience, and we appreciate the opportunity to make this right. — Pluxy Team

Hi Wanda, Thank you for your kind feedback! We're delighted to hear that you found it easy to order your product. We appreciate your support and are thrilled to have you as part of the Pluxy community. We hope you love your purchase! — Pluxy Team

Hi Eileen, Thank you for your wonderful feedback! We're so glad to hear that you found the ordering and payment process quick and easy. We appreciate your support and hope you continue to enjoy your Pluxy. Thanks for choosing us! — Pluxy Team

Hi Felicia, We're sorry to hear about your experience and understand your frustration. We're disappointed to learn that the product did not meet your expectations. We'd also like to address your concerns regarding the additional charge, as we never want our customers to be surprised by billing matters. Our support team would be happy to review your account, investigate the issue, and work toward a resolution. Please reach out to us at [email protected] with your order details, and we'll do our best to assist you as quickly as possible. Thank you for sharing your feedback. — Pluxy Team

Hi Tonya, We're sorry to hear that the product didn't work as expected for you. We understand how disappointing that can be. Please contact our support team at [email protected], and we'll be happy to look into your experience and assist you further. — Pluxy Team

Hi Pat, Thank you for sharing your experience, and we're sorry to hear that Pluxy 3.0 didn't meet your expectations. Our support team would be happy to assist you with your return request. Please contact us at [email protected] and we'll work to get this resolved as quickly as possible. — Pluxy Team

Hi Adenike, Thank you so much for your kind words! We’re really glad to hear that you had a positive experience with our customer service team. Providing professional, friendly, and helpful support is always our goal, so your feedback truly means a lot to us. If there’s ever anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help! — Pluxy Team

Hi Bridget, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that the product did not meet your expectations. We also regret any discomfort or irritation you experienced, as that is never the result we want for our customers. We take concerns like product performance and skin sensitivity very seriously. Please contact our support team at [email protected] so we can review your case and assist you further with your refund request. We appreciate you taking the time to share this. — Pluxy Team

Hi Terry, Thank you so much for your review! We're thrilled to hear that you're enjoying the product. Your support means a lot to our team, and we're grateful that you took the time to share your experience. If you ever have any questions or need assistance, please don't hesitate to reach out to us at [email protected]. We're always happy to help! Thank you for choosing Pluxy. 💜 — Pluxy Team

Hi Candy, Thank you so much for taking the time to share your experience and for your continued trust in us. We’re truly glad to hear that the product has been working well for you and that it’s made a meaningful difference. Your feedback means a lot to our team, especially knowing it has helped you feel confident in your results.✨ If you ever need any assistance with your orders or have any questions moving forward, we’re always here to help. — Pluxy Team