Finally! Enjoy a Lasting Hair-Free and Smooth Face Without Damaging Your SkinWith its 17mm discs, the Pluxy™ Epil Pro 3.0 gets to hair 4x shorter than waxing, plucking it straight from the root and keeping it from growing for up to 4 weeks, ensuring that it grows thinner with each removal.
Written by the business, not verified by us.
Is Pluxy legit?
Pluxy (pluxy.co) has a 3.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful and responsive customer support team when questions or issues arise. Many people find the facial hair removal tool very useful for their daily beauty routine, appreciating how easy it is to handle and operate.
Though some customers experienced notable issues with the product not removing hair effectively or causing painful skin irritation, overall opinions remain mixed. Additionally, a few people mentioned experiencing delivery delays or missing their packages entirely. Others noted that dealing with customer service could sometimes feel slow when trying to resolve unexpected device problems.
Auto-generated from all reviews of this business. For reference only.
I never received my order. What address was this delivered to?
Reply from Pluxy2026-08-11
Hi Julie!
We’re sorry to hear that you haven’t received your order. We’ve sent you an email with more details, including the tracking information for your order. Please check your inbox, as well as your spam/junk folder, in case our email was filtered there.
We hope the tracking details help you locate your package. If you have any trouble finding the email, please feel free to reach out to us and we’ll be happy to assist you.
— Pluxy Team
The only reason I gave a 3 star is because I haven’t received yet. It is still in transit, but I will review again after I receive it.
Reply from Pluxy2026-08-11
Hi Cindy!
Thank you for your honest feedback and for taking the time to share your experience. We completely understand that you’d like to wait until your order arrives before giving your final review. We appreciate your patience while your package is still in transit, and we hope it reaches you soon!
If you need any assistance with your Pluxy order in the meantime, please feel free to email our support team at [email protected]. We’ll be happy to help.
We look forward to hearing your updated thoughts once you’ve received your order. Thank you again for choosing us!
— Pluxy Team
I had a charging issue with my pluxy. Customer services were amazing. My replacement was on its way in a day. I love my pluxy !
Reply from Pluxy2026-08-05
Hi Lisa,
Thank you so much for your kind words! 💚
We're sorry to hear you experienced a charging issue, but we're thrilled our customer support team was able to get your replacement on its way so quickly. It's wonderful to hear you're loving your Pluxy! We truly appreciate your support and thank you for taking the time to share your experience.
— Pluxy Team
Hi Stephanie,
Thank you for your wonderful review! We're so glad to hear you found our website easy to use and that your ordering experience was quick and simple.
We truly appreciate your support and look forward to serving you again!
— Pluxy Team
It removed hair but the claim that it would slow down hair growth was not evident. It broke in less that a year, not worth the price
Reply from Pluxy2026-07-28
Hi Bernice,
Thank you for sharing your experience with us. We're glad to hear that the device removed your hair, but we're sorry it didn't meet your expectations regarding hair growth reduction and that it stopped working in less than a year.
While many customers notice a gradual reduction in hair growth with consistent use, results can vary from person to person. That said, we're especially disappointed to hear about the issue with the device's durability.
We'd love the opportunity to make this right. Please reach out to us at [email protected] with your order number, and we'll be happy to review your case and explore the best solution for you.
We truly appreciate your feedback, as it helps us continue improving both our products and our customers' experience.
— Pluxy Team
So far I'm very happy with the customer service. My order has been shipped already, one day after ordering the product. I'm anxious to see if this will take care of my facial hair.
Reply from Pluxy2026-07-23
Hi Cheryl,
Thank you so much for your wonderful review! We're thrilled to hear that you've had a great experience with our customer service and that your order was shipped so quickly.
We completely understand your excitement, and we truly hope you'll love your new Pluxy once it arrives.
If you have any questions or need tips on getting the most out of your Pluxy, please don't hesitate to reach out to us. Our support team is always happy to help.
We sincerely appreciate your support and look forward to hearing how your experience goes once you've had a chance to use it!
— Pluxy team
Hi Shirley,
Thank you for your review. We're sorry to hear you'd like to return your order.
Please reach out to our support team at [email protected], and we'll be happy to guide you through the return process and provide the next steps. Our team will make sure your request is handled as quickly as possible.
We look forward to assisting you.
— Pluxy team
I paid extra for an express delivery and recieved my order 6 days past the deadline. I had an important event. Not happy.
Reply from Pluxy2026-07-11
Hi Nancy,
We're truly sorry to hear about your experience. We understand how frustrating it is to pay for express delivery and have your order arrive well past the promised timeframe—especially when it was for an important event.
This isn't the experience we want any of our customers to have, and we sincerely apologize for the disappointment. We'd appreciate the opportunity to look into what happened and make things right. Please reach out to our support team with your order number at [email protected], or send us a private message, and we'll investigate this as a priority.
Thank you for bringing this to our attention.
— Pluxy Team
Very good product. Just wish you sold the heads separately.
Reply from Pluxy2026-07-11
Hi Kerri,
Thank you for your kind words! We're so glad to hear you're enjoying your Pluxy.
We also appreciate your suggestion about offering replacement heads separately. Feedback like yours is incredibly valuable, and we'll be sure to share it with our team as we continue to improve our products and offerings.
Thanks again for your support!
— Pluxy Team
Response to my email about my issue was quickly responded and resolved. I appreciate excellent customer service.
Reply from Pluxy2026-07-11
Hi,
Thank you so much for your kind words! We're delighted to hear that our support team was able to respond quickly and resolve your issue.
Providing excellent customer service is something we strive for every day, so it's wonderful to know we met your expectations. We truly appreciate your support and thank you for choosing Pluxy!
— Pluxy Team
They don't define their return policy in a bold way, it's more in the fine print even though it's on the box 90 day return policy. I've contacted the company through email asking about the procedure to return the product. I've never received any feed back on what the procedure is. The following day after sending the email my credit card account showed $11.99 credit back from Pluxy. I have since sent them four emails asking what the $11.99 was for. I paid over $60 for the product and it had free shipping and tax on that amount would not have been $11.99. They have not responded to any of the four mails. I would never recommend this company!
Reply from Pluxy2026-07-11
Hi Roxie,
We're sorry to hear about your experience and understand how frustrating this situation has been.
We've looked into your case and can confirm that our team has reached out to you. If you haven't seen our response yet, could you please check your inbox as well as your spam or junk folder, as our email may have been filtered there?
If you're still unable to locate our message, please let us know or contact us at [email protected], and we'll be happy to resend it and continue assisting you until everything is resolved.
Thank you for your patience, and we appreciate the opportunity to make this right.
— Pluxy Team
Hi Wanda,
Thank you for your kind feedback! We're delighted to hear that you found it easy to order your product.
We appreciate your support and are thrilled to have you as part of the Pluxy community. We hope you love your purchase!
— Pluxy Team
Hi Eileen,
Thank you for your wonderful feedback! We're so glad to hear that you found the ordering and payment process quick and easy.
We appreciate your support and hope you continue to enjoy your Pluxy. Thanks for choosing us!
— Pluxy Team
I bought and tried it but it didn't pluck one hair from my face I was told to let the hair grow out and to exfoliate my which I did and it still didn't work and now your trying to charge me for a second one I don't even want this first one since it doesn't do what you said it would do in really disappointed
Reply from Pluxy2026-06-24
Hi Felicia,
We're sorry to hear about your experience and understand your frustration. We're disappointed to learn that the product did not meet your expectations.
We'd also like to address your concerns regarding the additional charge, as we never want our customers to be surprised by billing matters. Our support team would be happy to review your account, investigate the issue, and work toward a resolution.
Please reach out to us at [email protected] with your order details, and we'll do our best to assist you as quickly as possible.
Thank you for sharing your feedback.
— Pluxy Team
This product did not work for me. I still must look for a solution!
Reply from Pluxy2026-06-23
Hi Tonya,
We're sorry to hear that the product didn't work as expected for you.
We understand how disappointing that can be. Please contact our support team at [email protected], and we'll be happy to look into your experience and assist you further.
— Pluxy Team
I order this devise due to advertisement
It really looked as if this is what I needed for my chin stubble hair growth.
Unfortunately once I received the pluxy 3.0 device and tried it, it did not work on my stubble growth and it was very painful so I immediately email pluxy to start a return and refund.
Waiting to hear back from them.
Will update my review once I do
Pat L
Reply from Pluxy2026-06-16
Hi Pat,
Thank you for sharing your experience, and we're sorry to hear that Pluxy 3.0 didn't meet your expectations.
Our support team would be happy to assist you with your return request. Please contact us at [email protected] and we'll work to get this resolved as quickly as possible.
— Pluxy Team
Their customer service is of high standard. Professional and friendly.
Reply from Pluxy2026-06-04
Hi Adenike,
Thank you so much for your kind words!
We’re really glad to hear that you had a positive experience with our customer service team. Providing professional, friendly, and helpful support is always our goal, so your feedback truly means a lot to us.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
— Pluxy Team
This product does not work. It's very painful and irritates the skin. Don't use it if you have sensitive skin. I used it correctly according to the videos and it does not do as it was advertised. Beware of trying to get a refund with their 90 day money back guarantee. I requested a refund which has been a total nightmare with false advertising and broken promises. I'm totally dissatisfied with the product as well as customer service which you can only email them and not speak with a live representative. I would not recommend this product.
Reply from Pluxy2026-06-04
Hi Bridget,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience and that the product did not meet your expectations. We also regret any discomfort or irritation you experienced, as that is never the result we want for our customers.
We take concerns like product performance and skin sensitivity very seriously. Please contact our support team at [email protected] so we can review your case and assist you further with your refund request.
We appreciate you taking the time to share this.
— Pluxy Team
Hi Terry,
Thank you so much for your review!
We're thrilled to hear that you're enjoying the product. Your support means a lot to our team, and we're grateful that you took the time to share your experience.
If you ever have any questions or need assistance, please don't hesitate to reach out to us at [email protected]. We're always happy to help!
Thank you for choosing Pluxy. 💜
— Pluxy Team
Ordered second unit on 5-29-26; please order this product if you have PCOS or facial hirsutism. I was a skeptic proven wrong; it works. Worth every dollar.
Reply from Pluxy2026-06-02
Hi Candy,
Thank you so much for taking the time to share your experience and for your continued trust in us.
We’re truly glad to hear that the product has been working well for you and that it’s made a meaningful difference. Your feedback means a lot to our team, especially knowing it has helped you feel confident in your results.✨
If you ever need any assistance with your orders or have any questions moving forward, we’re always here to help.
— Pluxy Team
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