Hi Anne,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you promptly and that everything worked out smoothly. Your kind recommendation truly means a lot to us.
We’re so happy to have you as a valued customer, and we look forward to serving you again in the future!
Hi Tracy,
Thank you so much for your kind words! We're truly happy to hear that our representative was able to help you. If you ever need anything else or have any questions in the future, we're always here for you.
Hi Ronald,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to promptly assist you and that the video tutorial helped you feel confident using your product.
Your trust and satisfaction are what we strive for every day. If you ever have any questions or need further support, we’re always here to help!
Hi Koko,
We’re sorry to hear that your experience wasn’t as smooth as we strive for. Your satisfaction is incredibly important to us, and we’re here to make things right. One of our agents has already reached out to you to offer assistance, and we’re looking forward to your response.
Your feedback is very important to us. Thank you again for letting us know, and we truly appreciate your patience.
我订购了一件 luxy 并付款了,但从未收到。所以我非常失望,因为你拿走了我的钱并保留了它。我的地址是 18159 N.89th Dr., Peoria AZ 85382 一直在寻找它,我还在这儿等待。
Pluxy 回复2025-11-12
Hi Toni,
We’re truly sorry for the inconvenience and disappointment caused by the delay in the delivery of your order. That’s certainly not the experience we want for our customers.
One of our customer support agents has already reached out to you to assist and ensure this matter is resolved as quickly as possible. Please rest assured that we’re fully committed to making this right for you.
Thank you for your patience and understanding — we truly appreciate it.
Hi there,
Thank you so much for sharing your experience with us. We’re very sorry to hear that Pluxy hasn’t fully removed the coarser hairs yet — this can sometimes happen, especially with stronger hairs, and it’s completely understandable.
To help ensure you get the best results with your device, one of our customer support agents has reached out to you via email with some personalized tips and guidance. We hope these suggestions make your next session easier and more effective.
Please don’t hesitate to reach out if you have any questions or need further assistance — we’re here to help every step of the way.
Hi Cus,
Thank you for sharing your feedback. We're happy to share that your order has already shipped and is now on its way to you.
One of our customer support agents has also reached out to you directly to offer assistance and make sure you have all the information you need, including your tracking details. Please don’t hesitate to reply to that message if you have any questions or need further help — we’re here to support you every step of the way.
Hi Vicki,
Thank you for sharing your feedback. We completely understand your concern about not having received your order yet. We're happy to share that your order has already shipped and is on its way to you.
One of our customer support agents has also reached out to you directly and offered assistance. If you have any questions or need further help, please feel free to reply to our email — we’re always happy to assist.
Hi Shannon,
Thank you so much for taking the time to share your feedback. We understand how disappointing it must feel not to have your product yet. According to our records, your package was marked as delivered on November 7th, but sometimes delivery updates can appear before the item is actually received.
If you still haven’t gotten your package or if you need any help with your Pluxy, please don’t hesitate to reach out — we’ll be more than happy to look into it and make sure everything gets sorted for you.
Hello Georgette,
Thank you so much for your lovely review! We’re so glad to hear that you’re excited to use your Pluxy. It sounds like you’ve been patiently waiting for a longer-lasting solution, and we can’t wait for you to experience the smooth results it provides.
If you ever need any tips or guidance to get the best results, please don’t hesitate to reach out — we’re always happy to help!
Hi Charlotte,
That’s wonderful to hear! We’re so glad it’s working great for you now — and thank you for your kind words! It’s always our pleasure to help, and we’re happy we could get things sorted quickly for you.
Enjoy your smooth results with Pluxy, and don’t hesitate to reach out anytime if you need more tips or support — we’re always here for you!
Hi Sandra,
We’re sorry to hear that your experience wasn’t as smooth as we strive for. Your satisfaction is incredibly important to us, and we’re here to make things right. One of our agents has already reached out to you to offer assistance, and we’re looking forward to your response. Rest assured, we’re committed to finding the best solution to address your concerns.
Hello Sherry,
That’s wonderful to hear! Thank you so much for sharing your experience — we’re thrilled that you’re loving your results and enjoying that smooth, hair-free feeling! Your lovely feedback truly means a lot to us.
Hi Rochelle,
We’re truly sorry to hear about your experience — we completely understand how upsetting it must be not to receive your order, especially after seeing it marked as delivered. This is absolutely not the experience we want for our customers.
In saying this, one of our customer support experts has already reached out to you and offered assistance. We eagerly await your response. We are determined to identify the best possible solution to address your concern.
Hi Dorothy,
We’re truly sorry to hear that your order hasn’t arrived yet, and we appreciate you bringing this to our attention. Please know that we’re fully committed to ensuring your order is delivered as soon as possible.
One of our Customer Support Advocates has already reached out to you to offer assistance. Kindly check your inbox and get back to us whenever it’s convenient — we’ll be happy to help you resolve this promptly.
Hi Valerie,
Thank you so much for sharing your experience! We’re delighted to hear that you found the ordering process easy and that you’re loving your new Pluxy. It’s wonderful to know it’s helping you achieve the smooth results you were hoping for.
We truly appreciate your support and for taking the time to share such positive feedback — it means a lot to us!
Hi Leslie,
Thank you for sharing your feedback — we’re sorry to hear the product didn’t work as expected. Please rest assured that your order is covered by our 90-day Money-Back Guarantee, so you’re welcome to return it for a refund.
One of our Customer Support Agents has already reached out to you via email to assist with the next steps. Kindly check your inbox when you get a chance — we’ll make sure this is taken care of for you.
Hi Naynay,
We're sorry if your experience could have been better. Your satisfaction is our utmost priority, and we are committed to rectifying the situation. Our agent has proactively reached out to provide assistance. We eagerly await your response. We are determined to identify the best possible solution to address your concern.
Hello Tanya,
Thank you for sharing this thoughtful review and for choosing Pluxy for you and your daughter. We love hearing that you gifted Pluxy to your daughter—and that you wanted one for yourself too.
It means so much to us to know you’re both enjoying Pluxy!