Hi there,
Thank you for your feedback!
We’re sorry to hear that you haven’t received your order yet. We’d be happy to look into this for you right away. Could you please reply with your order number so we can check the status and provide you with an update?
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Hi there,
Thank you so much for your kind words!
We’re absolutely thrilled to hear that you love your Pluxy and had a great experience with our team. Your support truly means the world to us.
If you ever need anything at all, we’re always here to help. Thank you for being part of the Pluxy family! ✨
Hello Trudy,
Thank you so much for sharing your experience with us!
We truly appreciate your honesty and are glad to hear that after adjusting your technique, you noticed the difference and could feel the hair being gently plucked from the root. It’s great to know you’re now enjoying longer-lasting smoothness compared to before — that’s exactly what Pluxy is designed to do.
Thank you as well for your recommendation. Your feedback means a lot to us and helps other customers feel confident in their decision. If you ever have any questions or need tips to get the best results, we’re always happy to help.
Hello Mary,
Thank you for sharing your feedback. We completely understand your concern and would love the opportunity to clarify this. Our standard shipping fee is $9.95, and we want to look into the discrepancy you experienced with the express delivery pricing to make sure everything is sorted out.
For us to assist you more efficiently, please send us a message at [email protected]. Our team will be more than happy to review your order and get this resolved quickly.
We truly appreciate your patience and for giving us the chance to make this right!
Hi there,
Thank you so much for sharing your experience! We completely understand how ordering online can sometimes feel uncertain, and we’re thrilled to hear that your Pluxy arrived safely and is working well for you.
We’re glad you found it worth the effort, and we appreciate your patience while getting the hang of it. Your feedback really means a lot to us!
Thank you again for giving Pluxy a try—we’re always here if you have any questions or need tips to make your experience even better.
我喜欢用于身体脱毛的 pluxy pro 3.0,但它停止工作,而且我似乎无法从他们的客户服务中获得任何帮助。显示的电话号码不正确。我会给产品 3 星,客户服务 1 星。我可能需要寻找不同的公司来购买。
Pluxy 回复2026-01-02
Hi Brenda,
We're sorry if your experience could have been better. Your satisfaction is paramount to us. To rectify the situation, please contact us via email at [email protected]. Our dedicated support team is standing by to help address your concerns. We eagerly await your message and value your understanding.
Hello JH,
Thank you so much for sharing your experience with us. We completely understand your anticipation for the skincare product, and we really appreciate your patience.
To help us provide you with the most up-to-date information on the item availability, could you please send us an email whenever you get the chance? Once we receive it, we’ll make sure to check everything and keep you informed every step of the way.
We truly appreciate you working with us. We want to reassure you that we’re committed to making sure we get this sorted out promptly.
Hello Janelle,
Thank you so much for sharing your experience with us! We’re really glad to hear that, despite the initial issues, everything was resolved quickly and to your satisfaction. Knowing that Pluxy helps you feel confident and look your best truly means the world to our team.
We appreciate your patience and trust, and we’re always here if you need anything at all. Thank you for being part of the Pluxy family!
Hello Sheri,
Thank you so much for sharing your experience!
We’re truly sorry that your first Pluxy arrived with an issue, but we’re so happy to hear that our agent was able to make things right quickly and smoothly. Your understanding and kind words mean a lot to us, and it’s wonderful to know that you’re enjoying your new device.
We always strive to provide the best service possible, and your feedback reassures us that our efforts make a difference. Thank you again for your patience and support—it truly means the world!
Hi Joan,
Thank you so much for sharing your wonderful experience! We’re truly delighted to hear how helpful Pluxy has been for you, and we’re especially glad that it’s made facial hair removal easier and more comfortable for you.
We’re also happy we could assist with replacing your charger — our goal is always to make sure our customers feel supported every step of the way. Your kind words truly mean a lot to our entire team.
Thank you again for your trust and support, and we wish you many more smooth and positive experiences with Pluxy!
Hello Kay,
Thank you so much for sharing your experience with us. We’re truly sorry to hear that your session felt a bit uncomfortable. Everyone’s skin sensitivity is different, and it’s normal to notice some adjustment during the first few sessions with your device.
The good news is that the process often becomes more comfortable as your skin and hair adjust to the epilation process. Your satisfaction is very important to us, and one of our customer support agents has already reached out with some helpful tips to make your next session more comfortable.
We truly appreciate your feedback and your patience as you get used to your Pluxy—we’re here to support you every step of the way!
Hello JH,
Thank you so much for sharing your honest feedback! We really appreciate you taking the time to let us know your thoughts.
We’re glad to hear that you found the Pluxy device convenient and gentle, and we completely understand your note about needing several passes — every user’s experience can vary depending on hair type and growth.
It also means a lot to us that our customer service stood out to you. We truly appreciate your kind words and your support, and we’re always here if you have any questions or need tips to get the best results from your Pluxy.
Hi Polly,
We’re thrilled to hear that ordering was easy for you. Thank you for sharing your lovely feedback with us!
We hope you enjoy your Pluxy once it arrives, and we can’t wait to hear your thoughts after you’ve had a chance to try it. If you have any questions in the meantime, we're always happy to help!
Hi Mary,
Thank you for taking the time to share your thoughts with us.
We’re sorry to hear that you feel this way, and we want to ensure that you have the best experience possible. If you have any questions about using the product or need any assistance, please don’t hesitate to reach out — we’re here to help and happy to guide you.