Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
You changed the position of the model in the picture which I did not want to be changed.
Pollo AI 回复2026-07-06
Hi there,
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address:[email protected].
Hi there,
Thank you for using pollo.ai and providing feedback. We apologize that the method for obtaining free credits did not meet your expectations, but we actually offer multiple ways to obtain free credits.
The first method is to directly award 20 credits to first-time registered users as a registration bonus. It's important to note that a user cannot earn registration credits multiple times using multiple accounts; only the first account can earn registration credits.
The second way is to recommend it to your friends, and you will also receive corresponding credits as a reward. Here is the relevant link to learn about the rules and methods: https://pollo.ai/app/refer
The third way is to also earn credits by checking in daily.
Finally, you can follow our official accounts on other platforms. We periodically post promotions for earning free credits. You can screenshot your comment and send it to our customer service staff to learn more about these promotions, , or inquire about how to earn free credits.
Here is the support contact E-mail address [email protected]
Have a good day!
there’s too much censoring with nudity based images.
I understand some might use it for porn, however some of us, while dealing with nude models, are looking to create art not porn.
Sometimes nipples, vaginas and labials and anus can be seen. 🤷🏼♂️ So what?
Most of the time in editing, those areas are covered. However, the initial image sets off censored and I can’t edit it to actual create censorship, usually with well placed shadows.
Pollo AI 回复2026-07-02
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
i started out with comfortable artitstic freedoms, but that all changed, and now the customer service is not responding to my emails
Pollo AI 回复2026-06-30
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
I don’t understand how this ai gas 4.3 stars .
In my experience I asked for a photo to video, even using chat gpt for the prompt, the product was completely wrong, and even if I didn’t download the video I didn’t get my credits back. I’m feel scammed.
Pollo AI 回复2026-06-30
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
nice and great, i wwould like to pay for them in the future. keep updating!!!
Pollo AI 回复2026-07-01
Hi there,
Every encouraging comment like yours pushes us to become better. We are glad that our software can solve your video production troubles effectively. We will keep optimizing page layout and simplifying operation steps for better user experience.
Hi there,
We truly understand your feeling that our pricing seems costly. We have noted your feedback carefully and will forward it to our product team for evaluation on pricing strategy optimization. If you have any further thoughts to share, you are welcome to email us at [email protected].
Pollo AI Support Team
A lot of movements are much too unrealistic and a lot of actions are created, that had never been prompt!
Pollo AI 回复2026-06-29
Hello Monika,
We're sorry to hear that some movements felt unrealistic and that unexpected actions appeared in your results. That's certainly not the experience we want for our users. Our team is actively working on improving motion accuracy and prompt adherence. Could you share the specific task URLs at [email protected] so we can investigate your case directly? We appreciate your patience and feedback.
Hello Chariya,
We sincerely apologize that the quality didn't match the price in your experience. We take this feedback very seriously and want to understand what went wrong. Please share some details or screenshots at [email protected] so our team can investigate your specific case. We're committed to improving our output quality and ensuring better value for our users. Thank you for bringing this to our attention.
polo.ai this is the worst ai experience, don't. want to deal with this anymore, terrible pics and tools, wish i could just get my money back and run!!!date of experience is every time i do a prompt they get it wrong
Pollo AI 回复2026-06-29
Hi Ray,
We're genuinely sorry to hear about your frustrating experience. We understand how disappointing it is when the output doesn't meet expectations, and we hear your concern about the cost. Regarding your refund request, we'd like to look into your specific case. Please reach out to [email protected] with your account details and any relevant task URLs so our team can review this right away. We truly appreciate you giving us the chance to make things right.
poor image generation. i wont pay for this level of image poor image generation and too expensive. not impressed...
Pollo AI 回复2026-06-29
Hi Jad,
We're sorry the image quality didn't meet your expectations. We understand how frustrating it can be when results fall short, especially when considering the cost. Our team is continuously improving our models to deliver better output. Could you share some examples at [email protected]? This would help us investigate and improve. We appreciate your feedback and patience.
Restriction on each and every prompt. Its very frustating. Not even basic prompt is working now. Uninstalling.
Pollo AI 回复2026-06-26
Hi there,
We’re truly sorry to hear you feel extremely frustrated by prompt restrictions and that even basic prompts are failing to work for you, leading you to decide to uninstall our app. We have fully logged your feedback and will share it with our product team to review and adjust our prompt limitation rules. If you ever reconsider and want to discuss your issues further, you can reach us anytime at [email protected].
Pollo AI Support Team
Once again the NSFW restrictions are just horrible. I will await the automated AI response telling me that they are following the government rules against this type of content which is simply not correct. Well fine. I am asking for a refund and will look elsewhere.
Pollo AI 回复2026-06-25
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
For inquiries regarding package cancellation or other related services, please contact our customer service at [email protected].
Thank you for your understanding and cooperation.
All the videos had typos and the voice had mistakes. What a waste of time and money.
Pollo AI 回复2026-06-25
Hi there,
We sincerely apologize for typos present in your generated videos and errors in the voice narration, which have wasted your time and credits. We will submit your feedback to our technical team to optimize text proofreading and voice synthesis accuracy. You may email your relevant generation records to [email protected] if you wish to discuss your experience further.
Pollo AI Support Team
The details and the way it follows prompts are marvelous. But it takes awhile to generate and we need credits.
Pollo AI 回复2026-06-24
Hi there,
We really appreciate your kind words and genuine praise. Your satisfaction has always been the biggest driving force for us to keep moving forward. We will continuously polish product details and fix minor problems to deliver better service and product experience.
Currently, generating videos requires using the credits included in your plan.
Hi there,
Every encouraging comment like yours pushes us to become better. We are glad that our software can solve your video production troubles effectively. We will keep optimizing page layout and simplifying operation steps for better user experience.
I do like the image generator, but I'm not really able to guage whether I like the free version enough to pay for a subscription as I can only use it to make one image a day.
Pollo AI 回复2026-06-25
Hi there,
We sincerely appreciate all your positive evaluation and sincere encouragement. Our team will stick to original intentions, focus on user experience, and constantly improve product stability, compatibility and practicality in daily updates.
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day