Pollo AI

Hi, We sincerely apologize for any inconvenience caused. According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here: Terms and Conditions: https://pollo.ai/terms-and-conditions We truly appreciate your understanding and support in following these guidelines. If the content you generated complies with our Terms of Use but has been flagged, you can contact our customer service team for a resolution; here are the relevant contact [email protected] Thank you for your understanding and cooperation.

Hi there， Thank you sincerely for taking the time to share such positive and detailed comments. Your recognition is the greatest reward for every member of our team. We will keep optimizing the user interface, simplifying complex operations, and adding intelligent auxiliary functions, so that both beginners and professional creators can enjoy a seamless and efficient video creation experience.

Hi there， We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected]. Additionally, if you need to generate audio, you must first enable the audio generation option. Please note that not all models support audio generation; for specific usage details, you can contact our customer service team to check the specifics.

Hello, We've checked and found that your account has an auto-renewal order. If you don't need to renew, you can cancel it before the renewal date. Furthermore, our investigation shows that your order is currently in dispute and under review. During the review period, we cannot perform any operations directly. We suggest you contact your bank to inquire about the dispute resolution process and rules. If you are familiar with the dispute resolution mechanisms used by banks, you will know that there is a waiting period before the outcome of a dispute is communicated.

Hi there, Thank you for using pollo.ai and providing feedback. We apologize that the method for obtaining free credits did not meet your expectations, but we actually offer multiple ways to obtain free credits. The first method is to directly award 20 credits to first-time registered users as a registration bonus. It's important to note that a user cannot earn registration credits multiple times using multiple accounts; only the first account can earn registration credits. The second way is to recommend it to your friends, and you will also receive corresponding credits as a reward. Here is the relevant link to learn about the rules and methods: https://pollo.ai/app/refer The third way is to also earn credits by checking in daily. Finally, you can follow our official accounts on other platforms. We periodically post promotions for earning free credits. You can screenshot your comment and send it to our customer service staff to learn more about these promotions, , or inquire about how to earn free credits. Here is the support contact E-mail address [email protected] Have a good day!

Hello, We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you. Here is the support contact E-mail address [email protected] Have a good day

Hello, Thank you for your appreciation. Currently, generation times and credit consumption vary depending on the model used. If you need to generate longer videos, we recommend using the AI ​​Agent feature. Please feel free to contact our customer service team if you have any questions.

Hi there, We are truly grateful for your wonderful feedback and continued trust in our AI video generation software. It warms our hearts to know that our tool has become a reliable partner in your creative journey. Our team will continue to push technological boundaries, enhance model performance, and deliver more natural, high-definition, and stable video outputs to meet your growing creative needs.

Hello, We've checked and found that your account has an auto-renewal order. If you don't need to renew, you can cancel it before the renewal date. Furthermore, our investigation shows that your order is currently in dispute and under review. During the review period, we cannot perform any operations directly. We suggest you contact your bank to inquire about the dispute resolution process and rules. If you are familiar with the dispute resolution mechanisms used by banks, you will know that there is a waiting period before the outcome of a dispute is communicated.

Hi there， We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].

Hi, We sincerely apologize for any inconvenience caused. According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here: Terms and Conditions: https://pollo.ai/terms-and-conditions We truly appreciate your understanding and support in following these guidelines. In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally. If the content you generated complies with this website's rules but the generation failed, you can contact our customer service team to look into the specific situation.

Hello, Currently, the relevant unlimited usage plan is available exclusively to users on the "Ultra" tier. You can review the specific details of the plan—including what is included—prior to purchase. If you have any questions regarding the plan, please feel free to contact our customer service team.

Hi there, We are truly grateful for your wonderful feedback and continued trust in our AI video generation software. It warms our hearts to know that our tool has become a reliable partner in your creative journey. Our team will continue to push technological boundaries, enhance model performance, and deliver more natural, high-definition, and stable video outputs to meet your growing creative needs.

Hello, We've checked and found that your account has an auto-renewal order. If you don't need to renew, you can cancel it before the renewal date. Furthermore, our investigation shows that your order is currently in dispute and under review. During the review period, we cannot perform any operations directly. We suggest you contact your bank to inquire about the dispute resolution process and rules. Please feel free to contact our customer service staff with any questions.

Hi there, Currently, we use a credits-based system to generate videos. The number of credits included varies depending on the plan, as does the other features included in each plan. It's important to note that different models require different amounts of credits. Using additional features will increase credit consumption. We recommend checking the specific credits required before using any model. Furthermore, using the AI ​​agent feature consumes a significant amount of credits. If you receive a message indicating insufficient credits, it means you don't have enough credits to generate the video. If you need to generate a large number of videos, we recommend using the basic model. If you are not satisfied with the generated video, you can contact our customer service staff. Send them the relevant video URL, and they will immediately parse the generated video and provide you with the result. For any usage questions, please feel free to contact our customer service staff.

Hello, Based on your feedback, we have repeatedly suggested that you contact our customer service staff to help you check the specific issue and provide the corresponding video URL. The email address you previously contacted is not our customer service email address. Furthermore, we have not received a reply from your email address. Please confirm again.

Hello, We understand that you’re unable to edit images over 10 MB and RAW image files. Please kindly note that the supported upload file types and maximum file size limits vary across different models on our platform. If you would like to check the exact specifications for a specific model, feel free to reach out to our customer support team for detailed inquiries. You may contact us via our official support email: [email protected]. Have a nice day.

Hello, We’re truly sorry to hear you’ve had such a difficult time using our platform. We fully understand your frustration over unexpected credit consumption and the lack of intuitive operation that makes the app unfriendly for new users, and we respect your decision not to renew your subscription. Our product team will prioritize simplifying the operation process for beginners and optimize the credit consumption mechanism If you’d like us to look into your credit usage records, please send your account email to [email protected], and we will review your situation in detail.

Hi there, Thank you for using pollo.ai and providing feedback. We apologize that the method for obtaining free credits did not meet your expectations, but we actually offer multiple ways to obtain free credits. The first method is to directly award 20 credits to first-time registered users as a registration bonus. It's important to note that a user cannot earn registration credits multiple times using multiple accounts; only the first account can earn registration credits. The second way is to recommend it to your friends, and you will also receive corresponding credits as a reward. Here is the relevant link to learn about the rules and methods: https://pollo.ai/app/refer The third way is to also earn credits by checking in daily. Finally, you can follow our official accounts on other platforms. We periodically post promotions for earning free credits. You can screenshot your comment and send it to our customer service staff to learn more about these promotions, , or inquire about how to earn free credits. Here is the support contact E-mail address [email protected] Have a good day!

Hello, We apologize for the inconvenience caused. Regarding the issue of the generated video not matching the prompt, we will make adjustments and optimizations. You can send the URL of the relevant video to our customer service staff, and we will respond more quickly after receiving your feedback. Thank you for your cooperation. Please feel free to contact us anytime if you have any questions.