Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
This was the prompt : A full-length photorealistic gorilla in a park wearing a Victorian woman's dress, a small hat and holding a parasol. There is another parasol flying in the picture and the other people in the garden are today people, not Victorian.
It is not uncommon for an AI image generator to miss the mark, whether completely or not. But I hope my comment helps in the development of the tool. It is not really scathing criticism that I want to deliver.
Pollo AI 回复2026-07-27
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
User experience
1st you only take MP4 or MOV
Most cell phones are not in that format
Second ALL MY MP4's are rejected for
The 3rd party model
Pollo AI 回复2026-07-23
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
Hi there,
Thank you for using pollo.ai and providing feedback. We apologize that the method for obtaining free credits did not meet your expectations, but we actually offer multiple ways to obtain free credits.
The first method is to directly award 20 credits to first-time registered users as a registration bonus. It's important to note that a user cannot earn registration credits multiple times using multiple accounts; only the first account can earn registration credits.
The second way is to recommend it to your friends, and you will also receive corresponding credits as a reward. Here is the relevant link to learn about the rules and methods: https://pollo.ai/app/refer
The third way is to also earn credits by checking in daily.
Finally, you can follow our official accounts on other platforms. We periodically post promotions for earning free credits. You can screenshot your comment and send it to our customer service staff to learn more about these promotions, , or inquire about how to earn free credits.
Here is the support contact E-mail address [email protected]
Regarding the file download format, what specific format do you prefer? Please contact our customer service staff for details.
Have a good day!
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Huge scam, they answer you until you buy for something, any offer on platform is not working.
Pollo AI 回复2026-07-24
Hi there,
Thank you for using pollo.ai and providing feedback. We apologize that the method for obtaining free credits did not meet your expectations, but we actually offer multiple ways to obtain free credits.
The first method is to directly award 20 credits to first-time registered users as a registration bonus. It's important to note that a user cannot earn registration credits multiple times using multiple accounts; only the first account can earn registration credits.
The second way is to recommend it to your friends, and you will also receive corresponding credits as a reward. Here is the relevant link to learn about the rules and methods: https://pollo.ai/app/refer
The third way is to also earn credits by checking in daily.
Finally, you can follow our official accounts on other platforms. We periodically post promotions for earning free credits. You can screenshot your comment and send it to our customer service staff to learn more about these promotions, , or inquire about how to earn free credits.
Currently, we offer free credits for trial use. The credits required vary depending on the model, so we recommend checking the required credits for each model before using it.
Here is the support contact E-mail address [email protected]
Have a good day!
The system uses different ai models to generate the videos. Some videos can be done form lengths of 5 second up to 15 seconds in the basic plan. Basic plan is 300 credits enough to make 4 small 15 second videos. Which in reality is not that much of video you can make in that time frame. At least to make some of a story you need 1 minute to start. With 300 credits you can make 4 videos 15 seconds each and that is it. You have to get more credits at hefty expense. If AI makes a mistake guess what to remake your image and make corrections you have to pay again your 60 credits to correct the video. Not to mention that AI is not consistent in using the same models you're trying to deliver . Specially if you have to paste several of those 15 second videos together to make up your story. It's really bothersome how all this AI apps copy each other with the same model used in the way they charge and the way the generate AI videos . If you want to be the best there has to be a difference from the other apps in the market.
Pollo AI 回复2026-07-23
Hi there,
Currently, we use a credits-based system to generate videos. The number of credits included varies depending on the plan, as does the other features included in each plan. It's important to note that different models require different amounts of credits. Using additional features will increase credit consumption. We recommend checking the specific credits required before using any model.
Furthermore, using the AI agent feature consumes a significant amount of credits. If you receive a message indicating insufficient credits, it means you don't have enough credits to generate the video. If you need to generate a large number of videos, we recommend using the basic model.
For any usage questions, please feel free to contact our customer service staff.
At first Pollo was amazing. I used it for video and lifestyle images. Lately it seems to be off the rails and not paying attention to my prompts. I am burning through my credits only to get close to what I want and then have to bring it into Photoshop to fix. I hope you fix whatever is broken
Pollo AI 回复2026-07-23
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
Unfortunately possibly after an update we cannot load images easily therefore can't use our 1000+ credits that we've paid for. Refresh or restart doesn't appear to help. We've tried Chrome and Firefox.
The output is of great quality and quite quick when it was working.
Pollo AI 回复2026-07-23
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
I dont like. First they cut my Coins and then they didnt allow me to download without watermark.
Pollo AI 回复2026-07-21
Hello,
Currently, generating videos incurs credit deductions. We recommend consulting with relevant personnel before generating videos. Furthermore, currently only members can generate watermark-free downloads. If you require a tutorial, please contact our customer service for assistance.
Please feel free to contact us with any questions. Our customer service contact information is: [email protected]
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
None of the photo modification requests were carried out. You have resubmitted the same photo to me at least 5 times following specific changes requested. Obviously the available credits have been reduced!
Pollo AI 回复2026-07-22
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Hi there,
We really appreciate your kind words and genuine praise. Your satisfaction has always been the biggest driving force for us to keep moving forward. We will continuously polish product details and fix minor problems to deliver better service and product experience.
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
I used almost 30 credits to generate an image and multiple different prompts along with starting from a pretty great image, but it manipulated the text, distorted the bottles and overall performed very poorly.
Pollo AI 回复2026-07-21
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
I like how I get free credits daily but the huge watermarks on videos are massive disappointment and also the videos outputted by some models gets heavily compressed to the point where it looks like AI slop even though the model is outputting a reasonable looking video
Pollo AI 回复2026-07-21
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
For the watermark feature, you need to become a member to download videos and choose the watermark-free option. Please feel free to contact us with any questions.
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
Please read all of my previous comments.I don’t want to say any more for fear of retribution.Thanks
Pollo AI 回复2026-07-20
Hello,
Based on your feedback, we have repeatedly suggested that you contact our customer service staff to help you check the specific issue and provide the corresponding video URL. The email address you previously contacted is not our customer service email address. Furthermore, we have not received a reply from your email address. Please confirm again.
Its a cool Site to try your first Creations, you can make a Daily Check in and get some free Credits and also some other ways to get some free credits. Later i decidet to get a real abbo.
Mostly it works quiet good.
Some Videos are get realy like i want.
But somtimes happens not much, better you let your AI quit some videos bevore you take much credits for nothing. But thats happens at every AI Page. So im glad about the good Video.
Pollo AI 回复2026-07-20
Hi there,
Happy happy happy to get your nice feedback! Wish you create tons of beautiful and lovely videos every day.
I was looking for Magnific AI and was tricked clicking on this really bad tool on Google. The user experience ist horrible, it does not listen to my instructions. The creations have been really bad. I delete it immediately.
Pollo AI 回复2026-07-20
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
OpenArt 
Higgsfield AI
Leonardo.Ai
micro1
Magnific
Use AI
Picsart
Krea