Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
Nearly every-no every request i have made today has been met with the same response saying that the third person model wasn’t happy with the content of my requests.All of my requests contained me alone and where perfectly harmless ,including one of me stood fully clothed waiting for a bus.Every time I complained Pollo came back with their own prompts only for these to be met with the same response as my own prompts.This really is so much more than frustrating,it is scamming and robbery.At the moment I still have over 3000 credits with Pollo and if it wasn’t for this I would never use them or recommend them again .Thanks for your platform for my views and I really hope i get a proper response and not just another fob off from Pollo.ai
Pollo AI 回复2026-06-22
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
Could you please provide your email address? We haven't been able to find your email address yet.
I asked for a video of a painting, but the video was made in the wrong size. I had specified that I wanted to use the original dimensions, but it was done differently, so a large portion of the painting was cropped out. I'm not happy about this!
Pollo AI 回复2026-06-22
Hi, we’re sorry your video was generated in the wrong size and cropped out a large part of the painting. That’s clearly not what you requested.
We’ll share this feedback with our team to improve original dimension preservation and cropping handling. For now, please send your original image, prompt, and generated video to [email protected] so we can check the issue and help you regenerate it correctly.
Best regards,
Pollo AI Support Team
The agent is really good. But consistency of characters and artwork for scene to scene animations needs improvements. This is huge. Let me know if you can fix this issue or do I switch to OpenArt as main platform?
No specific date of experience. Spring 2026
Pollo AI 回复2026-06-22
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Hello,
We currently offer a self-service account deletion service. Please check if you entered the wrong command, which may be causing the deletion failure. You can also contact our customer service staff for a step-by-step tutorial.
The first method is to directly award 20 credits to first-time registered users as a registration bonus. It's important to note that a user cannot earn registration credits multiple times using multiple accounts; only the first account can earn registration credits.
The second way is to recommend it to your friends, and you will also receive corresponding credits as a reward. Here is the relevant link to learn about the rules and methods: https://pollo.ai/app/refer
The third way is to also earn credits by checking in daily.
Finally, you can follow our official accounts on other platforms. We periodically post promotions for earning free credits. You can screenshot your comment and send it to our customer service staff to learn more about these promotions, , or inquire about how to earn free credits.
Before one month its very good experience when this allows nsfw content, as many users subscribe to create nsfw content but now it restricted this type of content. very bad, so I have to unsubscribe and switch on another website
Pollo AI 回复2026-06-22
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
Hello,
We are truly sorry for that . Our development team is continuously working to iterate on prompt following, generation consistency and output quality across our models.
We will carefully collect your feedback to adjust our optimization roadmap and push more targeted, tangible upgrades in subsequent versions.
If you share your account details along with your typical generation scenarios via [email protected], we can look into your specific use cases to pinpoint areas needing urgent adjustment.
Hi, we’re truly sorry the generated result failed to meet your expectation and only produced minimal movement.
We’ll forward your feedback to our technical team to optimize motion richness and animation logic.
If you can share your prompt and generated work at [email protected], we can check the specific issue and offer suggestions for better outcomes.
Best regards,
Pollo AI Support Team
It became very bad after it removed the freedom to create images and made it restricted like other generators, even though its most distinguishing feature was the freedom to create any content without restrictions.
Pollo AI 回复2026-06-22
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
I'd prefer more free tries as only a few are not enough to get its full potential.
Pollo AI 回复2026-06-22
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
You must decrease the need for credits because some people cant get them
Pollo AI 回复2026-06-17
Hi there,
Thank you for using pollo.ai and providing feedback. We apologize that the method for obtaining free credits did not meet your expectations, but we actually offer multiple ways to obtain free credits.
The first method is to directly award 20 credits to first-time registered users as a registration bonus. It's important to note that a user cannot earn registration credits multiple times using multiple accounts; only the first account can earn registration credits.
The second way is to recommend it to your friends, and you will also receive corresponding credits as a reward. Here is the relevant link to learn about the rules and methods: https://pollo.ai/app/refer
The third way is to also earn credits by checking in daily.
Finally, you can follow our official accounts on other platforms. We periodically post promotions for earning free credits. You can screenshot your comment and send it to our customer service staff to learn more about these promotions, , or inquire about how to earn free credits.
Here is the support contact E-mail address [email protected]
Have a good day!
Log in for 7 days straight to receive credits, I have 76 credits, and it never lets me use them, Contact us sends you no no-mans land. I hate cuniving kuntz
Pollo AI 回复2026-06-16
Hello,
Different models require different credits. Please check the specific credit requirements for your chosen model before use. The AI agent function may have higher credit requirements, and you might find your current credits insufficient. In such cases, please contact our customer service and provide relevant screenshots so we can check your credit requirements.
Contact information: [email protected]
May/June-One of the best Prompt to video generators. Almost always produces a desired output. Unfortunately, it appears the video generator models have changed and now do not allow any explicit content since my initial review.
Pollo AI 回复2026-06-16
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
It's just my first experience with this AI generator and the image that I asked for is good but could be better
Pollo AI 回复2026-06-16
Hi there，
Warmest thanks for your lovely and detailed positive review. We are happy to know you have got a nice using experience. If you have any creative ideas or practical suggestions, you are always welcome to let us know freely.
Hello,
We are truly sorry to hear the AI fails to faithfully follow your prompts, which completely ruins your creation experience. Our technical team will focus on upgrading prompt parsing to greatly improve prompt adherence in upcoming optimizations.
Feel free to email your specific prompts and generated works to [email protected] so we can conduct targeted improvements.
The program does not appear to be sophisticated enough to create an imagined heavenly world based on Near death testimonials and scriptures from a variety of religions.
Pollo AI 回复2026-06-15
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
They won’t stop billing me, even after I canceled my subscription. Total scam
Pollo AI 回复2026-06-15
Hello,
We sincerely apologize for the poor experience you’ve had. Typically, you can cancel the automatic renewal of your plan before the subscription expires to prevent a renewal order from being triggered. If a renewal order has already been generated, you can contact our customer service team to handle it, or contact your bank directly to decline the renewal charge.
Please feel free to contact our customer service team if you have any questions regarding your subscription.
One star is too much to give this app. I asked ai if they could edit my lock screen and they made my face look smashed up like a mashed potatoes then I already used AI for my stuff they made it look worse and blurry very low quality. I can’t believe I even wasted my Gmail on this app if you know what’s best for you and if you wanna high-quality good photo go somewhere else.
Pollo AI 回复2026-06-15
Hello,We sincerely apologize for the terrible outcome of your lock screen photo edit. We’re very sorry the AI distorted your facial features severely and delivered blurry, low-quality results that ruined your expectation.Our technical team will urgently optimize facial reconstruction, sharpness and image rendering algorithms to avoid deformed and fuzzy outputs. We fully understand your disappointment with the poor experience.If you wish us to check your generation logs or handle related issues, please send your account information to [email protected], and we will follow up promptly.
Official pollo models 1.6 and 2.0 are horrible in following the reference image and prompt
Pollo AI 回复2026-06-15
Hello,
We’re truly sorry that our official Pollo 1.6 and 2.0 models struggle to accurately match your reference images and follow prompt instructions, leading to unsatisfactory generation results.Our technical team will prioritize adjusting the reference image alignment mechanism and prompt parsing logic for these two model versions to boost their fidelity and obedience to user requests.If you share your account details along with your prompt and reference file records via [email protected], we can conduct targeted testing and optimization adjustments.
Even with 204 credits it is saying you don't have enough credits.
Pollo AI 回复2026-06-15
Hello,
Different models require different credits. You can check the required credits for each model before use. AI agents require more credits; you can inquire about the required credits before generation.
Alternatively, you can contact our customer service to check the required credits for you.
Here are the contact details for our customer service: [email protected]
OpenArt 
Higgsfield AI
Leonardo.Ai
micro1
Magnific
Use AI
Picsart
Krea