Pollo AI

Hello,We are truly sorry to hear how frustrating your experience has been, especially with the AI repeatedly failing to follow your straightforward prompts and valuable credits being wasted on unsuccessful generations. Your feedback is invaluable for our development team, who will prioritize upgrading prompt comprehension accuracy and stabilizing generation performance to cut down on failed runs and unnecessary credit consumption. If you ever reconsider giving us another chance after future updates, we would be glad to earn back your trust. If you can provide relevant screenshots and send them to our customer service email address [email protected], we will look into the issue for you as soon as possible.

Hello,We apologize that the output fails to meet your photorealistic standards. Our technical team will upgrade the rendering model to enhance realistic texture, lighting and detail performance for photo-style creations.You can email us at [email protected] with your prompts and generated works if you’d like targeted adjustments.

Hello,We are truly sorry that extra unwanted elements keep appearing in your generated content. Our technical team will optimize the prompt interpretation model to strictly follow your instructions and eliminate unrequested details.Feel free to contact us at [email protected] with your account info if you need further help.

Hello, We appreciate your honest feedback. We sincerely apologize that our free credit allocation is far too limited for you to properly test the platform, leaving you unable to fully experience longer video creation such as 5 or 10-minute clips before deciding on a paid plan. We currently do not support generating videos that are 5-10 minutes long. We understand your confusion regarding unclear credit consumption standards and uncertainty over which subscription package matches your creation needs. Please reach out to [email protected] with your account details if you’d like us to assist you further.

Hi there, We highly value every positive comment from users like you. Thank you for affirming our product performance and service quality. Our technical team will keep iterating versions and enhancing the stability and intelligence of video generation.

Hi there, We're sorry to hear your experience didn't meet expectations. We take this feedback seriously and would like to understand what went wrong. Could you share more details about the prompts you used and the results you got? Please reach out to [email protected] with any relevant task URLs so our team can investigate and improve. We truly appreciate you giving us a try.

Hello,We sincerely apologize that the generated image looks absurd and unnatural. Our technical team will optimize the model structure and rendering logic to produce more coordinated, lifelike visuals that align with your requirements.You may send your prompt and relevant generated content to [email protected] so we can conduct targeted checks and improvements.

Hello, Regarding the remaining credits in your account, we recommend you contact our customer service staff at [email protected]. Furthermore, based on the information you provided, available credits refer to the credits you currently have available (including free credits and subscription credits). Secondly, the 242/300 (300 credits represent the credits included in your subscription plan, and 242 credits represent the 242 credits you have already used) will be used first, as subscription credits do not carry over to the next cycle. Finally, your current credits are 73, which is insufficient to pay for the 120 credits required for the video. You need to acquire additional credits to generate it.

Hello, We are deeply sorry to hear your experience was so unsatisfactory and understand your frustration regarding the video length limitation after your purchase. Please kindly note that supported video durations vary across different generation models.To resolve your refund request promptly, please send your order number and registered account information to our support mailbox [email protected]. Our customer service team will verify your order details, clarify model function differences for you, and process your request accordingly as soon as possible.

Hi there, Thank you for using pollo.ai and providing feedback. We apologize that the method for obtaining free credits did not meet your expectations, but we actually offer multiple ways to obtain free credits. The first method is to directly award 20 credits to first-time registered users as a registration bonus. It's important to note that a user cannot earn registration credits multiple times using multiple accounts; only the first account can earn registration credits. The second way is to recommend it to your friends, and you will also receive corresponding credits as a reward. Here is the relevant link to learn about the rules and methods: https://pollo.ai/app/refer The third way is to also earn credits by checking in daily. Finally, you can follow our official accounts on other platforms. We periodically post promotions for earning free credits. You can screenshot your comment and send it to our customer service staff to learn more about these promotions, , or inquire about how to earn free credits. Here is the support contact E-mail address [email protected] Have a good day!

Hi there， Many thanks for your great evaluation and sincere approval. We feel honored that our software can bring you great convenience in video creation. We will keep learning and improving to make our AI video generator more professional and practical.

Hi there， Warmest thanks for your lovely and detailed positive review. We are happy to know you have got a nice using experience. If you have any creative ideas or practical suggestions, you are always welcome to let us know freely.

Hi there, Thanks for trying out pollo.ai and sharing your thoughts with us. We understand your frustration about costs, and we'd love to let you know that there are actually several ways to earn free credits on our platform: First, every new user receives 20 complimentary credits upon signing up. Please note this welcome bonus is limited to one account per user — creating multiple accounts won't grant additional registration credits. Second, you can earn more credits by referring friends to pollo.ai. Check out the referral program details here: https://pollo.ai/app/refer Third, simply logging in each day allows you to collect daily check-in credits at no cost. Lastly, follow our official social media channels for periodic free-credit promotions. Feel free to screenshot your review and send it to our support team to learn about current offers or ask about other ways to earn free credits. Support email: [email protected] Hope you have a wonderful day!

Hi there, We sincerely apologize for the frustrating experience you've had. We completely understand how disappointing it is when the generated video doesn't match your prompt. Our team is actively working on improving prompt accuracy and output fidelity to deliver results that truly reflect your creative vision. To help us investigate your specific case, could you please reach out to us with the relevant task URL? This will allow our technical team to look into the issue directly and find a proper solution. Contact us anytime at: [email protected] Thank you for your patience — we truly appreciate you giving us the chance to improve.

Hi there, We sincerely apologize for the watermark issue on your upscaled video. That's definitely not the result we want for our users. Our team is actively investigating this. Could you please contact us at [email protected] with the relevant task URL? We'd like to look into this right away and find a solution for you. Thank you for your patience.

Hi there, Thank you for your feedback! We'd love to see you explore more of what pollo.ai has to offer. As you dive deeper, you'll discover a wide range of creative possibilities. Feel free to check out our features and reach out to [email protected] if you need any guidance. We're here to help!

Hi there, Thank you for your detailed and thoughtful feedback — we truly appreciate it. We understand your concerns about prompt accuracy, animation quality, and video length. Our team is actively working on all these areas. Could you share some specific task URLs at [email protected]? This would greatly help us investigate and improve. We believe pollo.ai has a lot of potential too, and we're committed to making it better. Thanks again!

Hi there, Thank you for sharing your experience! We're glad you enjoyed the image quality and found the daily login rewards useful. Regarding the watermark, we understand it can be distracting — our team is looking into ways to make it less intrusive. Keep creating and don't hesitate to reach out to [email protected] if you have any other thoughts!

Hi there, We sincerely apologize for the frustrating experience you've had. We completely understand how disappointing it is when the output doesn't match what you've carefully prompted — especially when it costs you credits and time. Please know that we take this feedback very seriously, and our team is actively working on optimizing our prompt processing system to deliver more accurate and reliable results. To help us investigate and address your specific case, could you please reach out to us with the relevant task URLs? This will allow our technical team to look into the issue directly and find a proper solution for you. You can contact us anytime at: [email protected] Thank you for your patience, and we truly appreciate you giving us the chance to improve.

Hi, we are really sorry the video quality failed to meet your expectations.Refund applications need to comply with our official refund policy. From our previous emails, you confirmed that you had checked the refund policy before purchasing.Feel free to send screenshots of your generated videos to [email protected], and we can provide complimentary bonus credits as a token of goodwill. After reviewing the credits spending details, you found that you have used more than half of your credits. In addition, we have provided you with relevant solutions. Please check your email again. Provide the relevant video link and we will review it again for you. Regards, Pollo AI Support