Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
De la merde, ça modifie les éléments de base pour créer une animation totalement incohérente. Very bad quality for The money they take
Pollo AI 回复2026-06-05
Hello,We’re deeply sorry the generated animation altered core elements and ended up disjointed, failing to match your expectations amid your concerns over high pricing and unsatisfying quality. Our technical team will refine the animation generation model to stabilize core feature output and improve final coherence of rendered animations.You can contact our customer service directly for assistance and to report your problem. This will help us resolve your issue more directly. Please contact us at [email protected].
They censored all of the models .... i wasted money money
Pollo AI 回复2026-06-05
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Hello,
Bad ripped me off credit and the models are glitched ... just go to the main sites to do you work avoid Pollo they hid away other models so you're forced to waste your credits after things run out
Pollo AI 回复2026-06-05
Hello,We sincerely apologize for your unpleasant experience involving abnormal credit consumption and faulty glitches in our generation models. Our technical team will inspect model failures and review our credit deduction mechanism carefully to fix existing issues.You can contact our customer service directly for assistance and to report your problem. This will help us resolve your issue more directly.
For any questions regarding usage, please contact our customer service staff.
Please contact us at [email protected].
Please just listen to my views.Every time I log in to your website all goes right to start with and after a while it all goes downhill.Images the opposite to my instructions and stupidly altered images including extra limbs and over exaggerated body parts.I can go on telling you of my thoughts but all you need to do is to look at my history along with my prompts and you will see for yourself how at least 1000 of my last 5000 credits have been wasted by your incompetent and incapable colleagues.I do wish to continue using Pollo but only if your operatives can do what they are supposed to do.Thank you for giving me this platform to express my views
Pollo AI 回复2026-06-05
Hello,We sincerely appreciate you taking the time to share your detailed feedback with us. We are truly sorry that your generation experience turns poor after initial normal use, with generated images contradicting your prompts, containing extra limbs and distorted body parts. O We are committed to improving our model performance to match your creation demands so you can keep using our service smoothly.You can contact our customer service directly for assistance and to report your problem. This will help us resolve your issue more directly. Please contact us at [email protected].
Its not good at following prompts. so if i for example write: view strait from above the face, it will give you a image where you view it from 2 meters away behind the character, that is just one of many hundred examples.
Pollo AI 回复2026-06-05
Hello,We are truly sorry our tool fails to accurately follow your prompt instructions, such as generating shots from behind the character instead of a straight top-down facial view as you requested. Our technical team will optimize the prompt parsing and image generation model to better interpret user’s specified perspective requirements and fix such mismatched rendering issues.You can contact our customer service directly for assistance and to report your problem. This will help us resolve your issue more directly. Please contact us at [email protected].
The generation process itself doesn't follow the prompts I imagine.
The generation process itself doesn't always follow my expected prompts, but I use it for upscaling images output in GPT format.
It's the best for upscaling.
For creating videos from images, the prompts must be set up in a way that doesn't damage the original image; simply generating images or specifying movement will result in a loss of quality. Therefore, image generation from prompts isn't ideal.
I feel it still has a long way to go to justify paying for its generation.
Furthermore, for those using GPT on a subscription basis, there's no point in heavily paying for this AI.
The price of video creation and the output don't justify the cost.
I hope for future improvements.
Pollo AI 回复2026-06-05
Hi there,
Thank you so much for taking your precious time to share your genuine feedback regarding our generation performance, image upscaling and video creation experience. We truly appreciate your detailed and objective comments, which are incredibly valuable for our product iteration.
We fully understand your frustrations that the generated content sometimes fails to align with your prompt expectations, and you’ve noticed quality degradation issues when converting static images into videos due to improper prompt configuration. It’s great to hear our tool works well for your image upscaling needs, and we’ve duly noted your concerns about video generation cost-performance and subscription pricing as well.
Our technical team has officially logged all your mentioned pain points into the priority optimization list. We’re continuously refining our prompt matching algorithm and image-to-video rendering model to better preserve original picture details, reduce unnecessary quality loss and boost overall generation efficiency in upcoming updates.
As for pricing policy, our product team will comprehensively evaluate the cost-output balance of video generation with user feedback like yours taken into full consideration.
We’ll keep rolling out iterative upgrades step by step and sincerely hope our optimized version can bring you a much more satisfying experience later on. Please feel free to reach out anytime if you encounter further problems while using our product.
Providing the relevant video URL would help us resolve the issue more quickly.
Best regardsSupport Team
Hi there,
Thank you so much for your trust and favorable feedback. We will keep making steady progress, solve existing small defects in time, and bring more powerful, stable and easy-to-use AI video creation functions for all users in the future.
The bot filters prompts unreasonably for each different account. It flags NSFW errors arbitrarily. I've sent emails multiple times and suggested solutions, but they refuse to fix it and instead expect customers to bear the consequences. A disappointing platform! (testveo2k5 gmail.com)
Pollo AI 回复2026-06-05
Hello，
https://pollo.ai/terms-and-conditions
To comply with platform requirements, we have strengthened the review of prompts. Or try other models.
We recommend that you adjust the input of prompts and avoid entering sensitive words; otherwise, you will be prompted that the work cannot be generated.
We hope you can understand.
There are no more free daily credits. Too bad, once I finish the ones I had, I won't use it anymore. Removing them was a bad marketing operation, because everyday use could eventually entice people to pay for it. So instead." Goodbye Forever
Pollo AI 回复2026-06-05
Hello,
We apologize for any inconvenience. We have optimized the check-in entry. You can find it by clicking on your profile picture. Please check back.
Please feel free to contact us if you have any questions.
Hello,
We are extremely sorry to hear about the frustrating experience you’ve had with our Pro version. It’s truly unacceptable that you encountered poor video quality across dozens of recent videos.
We take your complaints very seriously. We will follow up on all the issues you reported right away, fix the technical glitches and optimize the overall performance urgently.
Could you please reach out to our official support channel again （[email protected]）? We will assign a dedicated staff member to assist you. Once again, we apologize for all the trouble caused.
Just not having to put your card in first before you see the product is a bonus.
Pollo AI 回复2026-06-05
Hi there,
We are truly grateful for your wonderful feedback and continued trust in our AI video generation software. It warms our hearts to know that our tool has become a reliable partner in your creative journey. Our team will continue to push technological boundaries, enhance model performance, and deliver more natural, high-definition, and stable video outputs to meet your growing creative needs.
The experience was very good. However, the video length leaves something to be desired. To make a promotional or business video, you would need at least 45 to 60 seconds.
Pollo AI 回复2026-06-05
Hi there,
Thank you so much for your love and support for our product. We firmly believe that excellent tools should make creation easier and more interesting. Therefore, we will continue to invest in research and development, explore more advanced AI algorithms, optimize rendering speed and quality, and strive to bring you a more professional, intelligent, and user-friendly AI video creation experience in every update.
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
Shame you cant buy coins as a one off and some of the pic i have had made was not me or the person i am with shame its a let down
Pollo AI 回复2026-06-03
Hi there,
We’re truly sorry to hear our pricing setup and unsatisfying generated portraits have let you down.
At present, credits can only be obtained via our membership packages as certain core features require an active membership to function properly. Our team is reviewing flexible one-off coin purchase options for future updates.
Please reach out to [email protected] if you need further help.
The videos generated were really bad and I could not generate video over 10 seconds
Pollo AI 回复2026-06-03
Hi there,
We sincerely apologize for the unsatisfactory video output quality and the restriction preventing you from generating videos longer than 10 seconds, causing your unpleasant usage experience.
Please kindly note that the maximum available video duration varies from model to model. We recommend checking the parameter specifications of your selected model prior to creation for a better planning. Our technical team is continuously upgrading existing models to extend available runtime and optimize overall video generation quality.
Feel free to contact [email protected] if you have further questions or need related assistance.
Not particularly good, every time you have to correct the output you get charged credits.
Pollo AI 回复2026-06-03
We sincerely apologize for the unsatisfactory generation results causing you unnecessary repeated regeneration and extra credit consumption.Kindly note that the Regenerate button will initiate a fresh new generation and deduct credits accordingly. Our technical team is prioritizing fixes to improve prompt recognition accuracy and avoid repeated malfunctions.Should you require further assistance, please reach out to [email protected] anytime.
The only bad thing about pollo is that it doesn’t give you 2 free image generations EVERY DAY
Pollo AI 回复2026-06-03
Hi, we appreciate your honest feedback! We totally understand it would be nice to have daily fixed free image generations.We currently offer daily check-in credits by tapping your avatar, which you can use for image creation. We’ve noted your suggestion and will pass it to our product team to consider optimizing the free daily generation offer in future updates.Regards,Pollo AI Support
Hi there,
We are truly grateful for your wonderful feedback and continued trust in our AI video generation software. It warms our hearts to know that our tool has become a reliable partner in your creative journey. Our team will continue to push technological boundaries, enhance model performance, and deliver more natural, high-definition, and stable video outputs to meet your growing creative needs.
Poor resuits, ignore complaints on site, take your money and ignore you.
Appalling. Doesn’t work.
Update again. Every report of ignored prompts, reference images getting returned as a result, generating nonsense…is ignored. So don’t believe the reply to contact thfm - you had plenty of chances es and fo NOTHING. It happens so frequently I do not believe you are really using AI or they are very poorly trained models.
This AI site is a fraud, a waste of money.
Note they ignore every report of failure just take your money. And it’s not a cheap site.
You should be ashamed of yourselves. You are a disgrace.
I have to update this. It just gets worse to the point I now believe this is not real AI. Misinterpreting every prompt, unnatural results consistently (some it’s hard to understand what it creates something from a nightmare) or or just returns what you upload as a reference - so charge you for a copy of what you already have! . I am forever trying to get refunds and get ignored but this is just rubbish.
This is a very expensive way of wasting your time.
Pollo tried to get my review taken down.
Poor results. Ignores prompts. Credits charged for prints which are just what you uploaded. I don’t continue using.
Pollo AI 回复2026-06-01
Hello, we sincerely apologize for the poor generation results and the issues you encountered. It is not acceptable that the system ignores your prompts and deducts credits for outputs identical to your uploaded files. Our team is urgently optimizing the AI model to fix these flaws.
If you would like us to check your credit records, please get in touch with our support team at [email protected].
even with detailed prompts i feel the program is adding way to much that i don't want to be apart of my final product i feel it to be a wast of my funds at the moment
Pollo AI 回复2026-06-01
Hello, thank you for your feedback. We’re sorry to hear that extra unwanted elements keep appearing in your outputs even with detailed prompts, which leads to wasted credits. Our team is optimizing the model to strictly follow your instructions and reduce redundant content.
We will keep improving this feature. Feel free to contact us at [email protected] if you need further help.
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