Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
Two times now I have asked for the same thing and both times you have come back with the same image and charged me each time.I thought that making my complaint yesterday would have made you sharpen up your act!
Pollo AI 回复2026-06-01
Hello, we sincerely apologize for the repeated identical outputs For the same request.
Our team is investigating this abnormal situation right away. Please contact us at [email protected] with relevant details so we can check your account and fix the problem.
very expensive and prompts results are very wrong ! frustrating
Pollo AI 回复2026-06-01
Hello, thank you for your feedback. We apologize for the inaccurate results that have caused you frustration. Our team is working to optimize both pricing and prompt recognition performance.
Please feel free to contact [email protected] if you have further questions.
I like Pollo AI. But recently, daily access credit changed to friend fetching credit. I don't do much SNS so it is hard for me to fetch a friend, it means a sheer degradation of the service. Pollo AI is good, but I can't rate it "super" because the "customer service" is not that friendly.
Pollo AI 回复2026-06-01
Hello,
To streamline the user interface, we've optimized the daily check-in entry. You can click on your avatar; a check-in option will appear, and you'll still be able to earn daily check-in credits normally.
We welcome your feedback on customer service issues and will continue to improve our services.
For any usage issues, please feel free to contact our customer service team.
It is a pretty complete tool, but credits are expensive and creations use too much credits.
Pollo AI 回复2026-06-01
Hello, thanks for your feedback.
We’re glad you find our tool fully-featured. We’ve noticed your concern about credit pricing and high consumption during creation. To let users experience our service better, we offer free trial credits for everyone.
Our team will also keep reviewing and optimizing credit usage rules. If you need help claiming free credits or have other questions, please contact us at [email protected]. Thank you!
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
1. Best interface of any online service I've seen.
2. Good deals offered.
3. Fairly high degree of freedom allowed
4. Customer service generally responsive and flexible.
5. Pollo model is my favorite but suffers some quality problems. But many other models offered.
Pollo AI 回复2026-06-01
Hello, thank you for taking the time to share your detailed feedback.
We’re glad you like our user-friendly interface, favorable offers and flexible operation. We sincerely apologize for the inconsistent image quality that leads to wasted credits, as well as your concerns about our customer service. Our team will prioritize optimizing image generation stability to deliver steady output. We will also strengthen our service management to gain your full trust.
Should you need further help, please feel free to contact us at [email protected]. Your feedback is very valuable for our improvement. Thank you!
Hi there，
It’s our greatest pleasure to bring you a satisfying using experience. Thank you for your favorable comments and trust in our brand. We will keep investing energy in technical research to upgrade overall product strength continuously.
Hi there,
We highly value every positive comment from users like you. Thank you for affirming our product performance and service quality. Our technical team will keep iterating versions and enhancing the stability and intelligence of video generation.
I made a wrong prompt or used a not allowed image and it says that my credits will be refunded. But I didn't get my credits back, the only thing I could do is to regenerate another prompt, but the moment I leave the tool or go to home page, my 10 credits are just gone. Just bad
Pollo AI 回复2026-06-01
Hello, thank you for your feedback. Normally, credits will be fully refunded when generation fails due to invalid prompts or unallowed images. You can check your detailed credit records via the billing page.
If you still cannot find the refund, please contact our support team at [email protected] and we will check this for you.
Hello, thank you for your feedback. We totally understand you wish to have more adjustable controls while using our tool. We will take your suggestion into account and plan to enrich our setting options in future updates.
Feel free to contact us at [email protected] if you have more ideas. We appreciate your support!
the AI models on the platform are constantly improving and there no limits to ideas and the quality of films are great. The AI models are living up to the ideas i have in my mind in some cases even better.
Prices have it made it possible to put together larger stories i couldn't do before. I'm learning to edit and put clips to together to make my short films.
Pollo AI 回复2026-06-01
Hi there，
Thank you for your warm affirmation! Hope you can feel relaxed and happy every time you make videos.
I do like pollo AI. I have just one complaint.I just make videos. Sometimes I get Asian or Russian language instead of English. And there are little errors. For instance; I made a mouse with a spoon in his hand. The result is that there apears another spoon. I also learned I do not should use text because the text change in some kind of strange letters.
Pollo AI 回复2026-06-01
Hi there，
Thank you for your warm affirmation! Hope you can feel relaxed and happy every time you make videos.
I'm generally satisfied with the quality but have to admit a lot of images from Pollo 2.0 are not very realistic and a bit cartoonish, even when 'photorealistic' is included in the prompt. I'm also sometimes disappointed that videos do not always conform to what is in the prompt and specifically-requested features are not in the resulting video.
Pollo AI 回复2026-06-01
Hi there,
So touched by your warm praise! Hope our cute AI video tool can always accompany you to make all lovely videos you like.
very bad prompt execution, really not worth the price, that is very high after all ... it was a bad idea to try it out and spend my money ...
Pollo AI 回复2026-05-29
Hello, we sincerely apologize for the poor user experience caused by the product's slow response time.
We take issues like lag and slow response very seriously. Our technical team is working diligently to investigate and optimize system performance, striving to improve smoothness as soon as possible. If convenient, please provide information about your device, network environment, and the specific scenario where the lag occurred, and we will follow up accordingly.
We apologize again for this unpleasant experience. Please contact our customer service team at [email protected]
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Used to be great before they instituted draconian censorship, now have a bunch of useless credits left on there
Pollo AI 回复2026-05-25
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
even your free try is annoying and the result is with stamp and not good quality , dont belive me try and waist your
Pollo AI 回复2026-05-26
Hi there,
We are truly sorry for the unsatisfactory experience you had while using our product. We have noted down all the problems you mentioned in detail and will please contact our technical team to check and fix them as soon as possible. You can contact our official support channel to describe your specific situation, and we will try our best to give you a proper solution. This is our contact email address：[email protected].
If you can contact us as soon as you receive our reply, we believe it will build your trust in us.
Generated video is not a direct evolution of starting image, but the quality of sharpness and of audio is anyway appreciable.
Pollo AI 回复2026-05-26
Hello,
Thank you for your feedback on our product. We will continue to work hard. If you have any comments or questions regarding its use, please feel free to contact our customer service team at [email protected]
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